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Added 14 mins ago
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Technical Support Representative
Kelly
London, ON
- $21.5 CAD / hour
- Full-time
Schedule: Rotating shifts in a 24/7/365 operation; shifts change every two weeks · Pay: $21.50/hour for day shifts, plus shift premiums
Added 14 mins ago
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Dietary Worker
Aramark Canada
Toronto, ON
- Full-time
Demonstrate general knowledge of therapeutic diets and adhere to established dietary requirements.
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Clinical Research Nurse - Occasional Pool
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 14 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 14 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 14 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 14 mins ago
SC
Pharmacy Assistant - FT
Safeway Canada
Winnipeg, MB
- Full-time
…roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our…
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Receiving, Distribution and Package Delivery Clerk
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 14 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 14 mins ago
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Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…includes organizing academic rounds and workshops and providing general administrative support to the Chair. The incumbent is the main point of contact between the program, McGill…
Added 14 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Additional specifications: Must have access to a vehicle for travel required as part of the position
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Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
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Animal Care Worker - Part-time occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Under the general supervision of the Animal Resources Division Manager, the candidate performs animal care-related duties, technical procedures and administrative duties related to the care…
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
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Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Under the general supervision of the manager of the Animal Resources Division, the incumbent performs animal care-related duties, technical procedures and administrative duties related to…
Added 14 mins ago
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Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 14 mins ago
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Human Resources Advisor - Maternity leave replacement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work Site: Hybrid - one day on-site per week (Tuesday) at 2155 Guy Street, and if needed additional days (Guy, Montreal General Hospital or at the Glen site, Montreal)
Added 14 mins ago
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Registered Practical Nurse Withdrawal Management Dundas
St. Michael's Hospital
Toronto, ON
- Temporary
Current Registration with College of Nurses of Ontario (General or Temporary Class)
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Clinical Research Clerk
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…signature project team to assume responsibility for the overall general coordination and follow up of the signature study…

Kelly

Technical Support Representative

London, ON, Canada

$21.5 CAD / hour · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $21.5 CAD / hour
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: 100% onsite, London ON

Contract: 2 years

Schedule: Rotating shifts in a 24/7/365 operation; shifts change every two weeks

Pay: $21.50/hour for day shifts, plus shift premiums

The opportunity

We’re looking for a tech-savvy, customer-focused Technical Support Representative to provide first-level technical support to colleagues. You’ll respond to questions and technical issues, document cases accurately, and work with other support teams to help restore service quickly.

This role is fully onsite in London. Candidates must be available to work all shift types, including evenings, weekends, and overnight shifts.

What you’ll do

Respond to incoming calls and emails from colleagues seeking technical support.
Troubleshoot issues and create accurate, detailed tickets.
Escalate issues to the appropriate support groups and follow up until they’re resolved.
Identify outages or issues that could affect multiple users and escalate them promptly.
Keep colleagues informed with timely updates.
Follow established procedures and contribute ideas to improve support processes.
Build knowledge of business applications, tools, and support procedures.

What you bring

High school diploma.
Approximately one year of related experience; a technical support or technical call centre background is an asset.
Strong customer service, communication, and problem-solving skills.
Above-average computer and navigation skills.
Working knowledge of Microsoft 365, including Word, Excel, OneNote, and PowerPoint.
Basic understanding of PC hardware and components.
Typing speed of at least 35 words per minute.
Ability to work independently and collaborate effectively with colleagues and other teams.
Availability to work a rotating schedule covering days, evenings, weekends, and overnight shifts.

Nice to have: Experience with ticketing systems, a technical degree, or relevant IT certifications.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide first-level technical support to colleagues by responding to calls and emails, troubleshooting issues, and creating accurate support tickets. Escalate incidents to appropriate teams, follow up through resolution, communicate updates, and help identify service outages and improve support procedures.

Requirements

Requires a high school diploma, approximately one year of related experience, strong customer service and communication skills, and working knowledge of Microsoft 365 and basic PC hardware. Candidates must have typing speed of at least 35 words per minute and be available for rotating day, evening, weekend, and overnight shifts; technical support experience, ticketing-system experience, a technical degree, or IT certifications are assets.

Skills

Customer Service
Technical Support
Troubleshooting
Problem-Solving
Communication
Ticket Documentation
Issue Escalation
Microsoft 365
Microsoft Word
Microsoft Excel
Microsoft OneNote
Microsoft PowerPoint
PC Hardware Knowledge
Computer Navigation
Typing
Teamwork

Benefits

Extended Healthcare
Prescription Drug Coverage
Professional and Medical Services Coverage
Dental Insurance
Life Insurance
Emergency Travel Assistance
Holiday Pay
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
First-Level Support
Customer Service
Troubleshooting
Support Tickets
Ticketing Systems
Issue Escalation
Incident Management
Outage Identification
Service Restoration
Microsoft 365
Microsoft Word
Microsoft Excel
Microsoft OneNote
Microsoft PowerPoint
PC Hardware
Computer Navigation
Typing Speed
Technical Call Centre
Support Procedures
Process Improvement
Rotating Shifts
24/7/365 Operations

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Jobs in Canada