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Added 3 mins ago
SH
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Kelowna Women's Shelter

Thrift Store Manager

Kelowna, BC, Canada

Pay: $32.50 to 35.95 per hour · Full-time

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Job details

Pay: Pay: $32.50 to 35.95 per hour
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free From Abuse.

About Us:

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

The Opportunity:

We are seeking a Thrift Store Manager to lead our purpose-driven retail operation that makes a meaningful difference in our community. In this role, you will create a welcoming and engaging environment for donors, customers, volunteers, and team members while overseeing the day-to-day operations, growth, and sustainability of the Thrift Store. Through strong leadership, innovation, and stewardship of resources, you will help ensure that every donation received and every purchase made supports a community free from abuse.

Key areas of responsibility include:

Leadership & Operations

Lead the day-to-day operations, performance, and ongoing success of the Thrift Store.
Monitor key performance indicators including sales, donations, volunteer engagement, customer experience, and operational efficiency.
Identify opportunities to improve systems, processes, and service delivery.
Foster a culture of collaboration, accountability, innovation, and continuous improvement.

Retail & Revenue Growth

Oversee merchandising, inventory management, donation processing, pricing, and retail operations.
Support strong inventory flow and merchandise readiness in partnership with the Donations & Processing Coordinator.
Lead promotional, seasonal, and customer engagement initiatives that drive sales and community support.
Use operational and sales data to inform decision-making and support sustainable growth.

People & Volunteer Leadership

Inspire, coach, and develop employees and volunteers in a positive, inclusive, and service-focused environment.
Provide leadership and support to the Donations & Processing Coordinator, Retail Assistants, and volunteer team.
Partner with People & Culture to support recruitment, onboarding, performance development, engagement, and recognition.
Build a culture where people feel valued, empowered, and connected to the organization's mission.

Customer, Donor & Community Engagement

Create exceptional experiences for customers and donors through meaningful interactions and consistent service standards.
Promote a donor-centred culture that recognizes the important role donors play in advancing the organization's mission.
Respond to escalated customer and donor concerns with professionalism and care.
Support community outreach and engagement activities that increase awareness, donations, and participation.

Financial Stewardship & Compliance

Support budget planning and monitor operational performance against established goals.
Ensure financial controls, cash handling procedures, administrative processes, and reporting requirements are followed.
Promote health, safety, risk management, and compliance across all store operations.
Maintain a safe, welcoming, organized, and well-presented retail environment.
We're looking for a collaborative and hands-on leader who combines strong retail and operational expertise with a passion for people, customer service, and community impact.

What You Bring:

Leadership experience in retail, nonprofit, customer service, or related operational environments.
Proven ability to lead teams, build relationships, and create exceptional customer and donor experiences.
Strong business acumen with experience managing operations, achieving results, and supporting revenue growth.
Excellent communication, problem-solving, organizational, and change leadership skills.
Confidence navigating multiple priorities in a dynamic, fast-paced environment while fostering accountability, learning, equity, and inclusion.
Proficiency with Microsoft 365, Point-of-Sale systems, and workplace technologies.
Alignment with the mission and values of the Kelowna Women's Shelter Society and a commitment to respectful, inclusive, and values-driven leadership.

Assets include:

Experience with volunteer engagement and leadership.
Donor stewardship, fundraising, or community engagement experience.
Social media, marketing, or customer engagement expertise.
Knowledge of trauma-informed practice, gender-based violence, and the impacts of domestic abuse.

Additional Requirements

Successful completion of a Criminal Record and Vulnerable Sector Check.
Flexibility to work hours aligned with store operations and business needs with valid drivers license and access to a vehicle
Ability to perform the physical requirements of a retail and donation-processing environment, including standing, walking, lifting, climbing stairs, and providing hands-on operational support.
Ability to work effectively in a fast-paced environment with changing priorities and operational demands.

Location: Thrift Store

Term: Full-Time Permanent

Hours of Work:

37.5 hours work week | Saturday Rotation
Ability to work flexible hours, may include occasional evenings

Pay: $32.50 to 35.95 per hour

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents a team member that possesses full job knowledge, qualifications, and experience for the position. In the normal course, team members will be hired, transferred, or promoted between the minimum and midpoint of the salary range for a job.

Benefits:

Dental
Extended Health Care
Pension Plan
Paid Sick Leave
Long Term Disability
Outside of Canada Emergency Travel Insurance
Employee Family Assistance Program
KWS Thrift Store Discount

How to Apply?

If you're passionate about leadership, community impact, and creating meaningful experiences for donors, customers, volunteers, and team members, we'd love to hear from you.

Apply today and help turn everyday donations into lasting change.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

KWS acknowledges we work on the traditional, ancestral and unceded territory of the syilx/Okanagan Peoples. We are grateful to live and work on these lands. We also recognize that Indigenous women and girls continue to experience violence at rates far higher than non-Indigenous people - and we are committed to listening, learning and working with Indigenous partners to provide trauma-informed and culturally safe care.

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More about this job

Responsibilities

Lead the thrift store’s daily operations, retail performance, inventory, merchandising, donation processing, and revenue-growth initiatives. Develop and support employees and volunteers, deliver positive customer and donor experiences, and oversee financial stewardship, safety, compliance, and community engagement.

Requirements

The role requires leadership experience in retail, nonprofit, customer service, or a related operational setting, along with strong team leadership, business acumen, communication, organization, and problem-solving skills. Candidates should be proficient with Microsoft 365 and point-of-sale systems, able to meet the physical and scheduling demands of the store, and complete a Criminal Record and Vulnerable Sector Check; a valid driver’s license and vehicle are also required.

Skills

Retail Operations
Team Leadership
Volunteer Leadership
Inventory Management
Merchandising
Donation Processing
Revenue Growth
Customer Service
Donor Stewardship
Community Engagement
Budget Planning
Financial Controls
Performance Management
Change Leadership
Microsoft 365
Point-of-Sale Systems

Benefits

Dental
Extended Health Care
Pension Plan
Paid Sick Leave
Long-Term Disability
Emergency Travel Insurance Outside Canada
Employee Family Assistance Program
Thrift Store Discount

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Thrift Store
Inventory Management
Merchandising
Donation Processing
Pricing
Sales
Revenue Growth
Key Performance Indicators
Volunteer Engagement
Donor Stewardship
Customer Experience
Community Outreach
Budget Planning
Financial Controls
Cash Handling
Health And Safety
Risk Management
Compliance
Microsoft 365
Point-of-Sale Systems
Trauma-Informed Practice
Gender-Based Violence
Domestic Abuse
Criminal Record Check
Vulnerable Sector Check

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