UKG Specialist

Life at Kensington Health 

At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It's what motivates us, inspires, and propels our bold vision forward: a better life for everyone.

Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.

Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us? Check out our open roles!

Kensington Health Perks 

• Generous benefits package that includes employer-paid health plan and vacation. 
• Free, confidential mental health and wellness support services through an Employee Assistance Program (EAP). 
• Located near the vibrant and diverse Kensington Market neighbourhood, boasting a 99 Walk Score & 97 Public Transit Score. 
• An environment that supports and fosters healthy work-life balance. 

Employment type: permanent full-time

Compensation: $71,370.00 - $85,644.00

Job Overview 

The UKG Specialist is responsible for the day-to-day administration, maintenance, and optimization of the UKG HRIS platform. This role ensures accurate data entry, reporting, and analytics to support HR operations and decision-making across the organization. The UKG Specialist will serve as the first point of contact for user support and process improvements, ensuring the HRIS aligns with organizational needs and provides an excellent experience for staff and managers. The UKG Specialist should have hands-on experience with UKG (UltiPro and Kronos Group) systems, particularly with UKG Pro (Payroll) and UKG Pro Workforce Management (Scheduling and Timekeeping Module).

This role will also be a key support in the continued implementation of the UKG system, particularly the scheduling and timelines functions, working in collaboration with our product management experts on the digital team. The UKG Specialist will also collaborate with cross-functional teams to drive system enhancements and improve operational efficiency. This role will become an expert in how Kensington’s team members are managed, and how an HRIS can effectively support those management functions.

HRIS Administration & Support

• Serve as the system owner and subject matter expert for UKG Pro and UKG Workforce Management (WFM), overseeing configuration, workflow design, security roles, and system integrations.
• Manage the implementation of new modules, system upgrades, and enhancements in partnership with IT, Payroll, and UKG Support.
• Monitor and resolve system issues, escalate to vendors when needed, and lead root cause analysis for technical issues.
• Maintain and update system documentation, configuration records, and change logs.
• Oversee and maintain UKG WFM functionality, including timekeeping, scheduling, attendance tracking, and leave management.
• Partner with Operations and Payroll to ensure alignment of time rules, pay codes, job profiles, and labour allocations.
• Lead HRIS-related projects from planning through implementation, including new module rollouts, WFM optimization, and automation of onboarding and offboarding processes.
• Provide technical support and training to HR team members, managers, and employees on UKG and WFM functionality.
• Develop and deliver training resources, job aids, and change communications to support system adoption and usage.
• Support end users through troubleshooting and process education.
• Provide day-to-day support for managers and employees, troubleshooting, and resolving system issues.
• Monitor workflows and approvals to ensure accuracy, efficiency, and timely completion.
• Track overall system performance to identify opportunities for optimization and recommend updates, upgrades, or modifications.

Data & Analytics

• Generate regular and ad hoc HR reports (e.g., headcount, turnover, absenteeism, demographics) to support organizational decision-making.
• Support workforce planning and forecasting through accurate data collection, reporting, and analytics. 
• Build, maintain, and optimize UKG reports and dashboards to support HR, Payroll, Finance, and Operations.
• Lead data analysis and reporting for employment equity, pay equity, turnover, headcount, and other compliance requirements.
• Analyze workforce trends and provide insights to leadership.

UKG and related HRIS Implementation, Improvements & Projects

• Collaborate with leadership and the digital team to implement and configure UKG Pro Workforce Management and other modules, upgrades, and process improvements, ensuring consistency with the existing UKG Pro (Payroll) solution.
• Partner with Project Manager, Product Manager and vendors to test system changes, coordinate rollouts, and ensure smooth implementation.
• Engage with internal partners to understand business needs and make recommendations to UKG configuration team accordingly. 
• Identify opportunities for process improvement and automation across HR and WFM workflows.
• Act as a liaison between HR, IT, Payroll, and third-party vendors to support cross-functional projects.
• Participate in HR projects related to digital transformation, system enhancements, and process improvement.

Compliance, Documentation & Support

• Ensure employee records and HR data comply with legal, regulatory, and organizational requirements.
• Maintain clear and up-to-date documentation on system processes, procedures, and user guides.
• Develop training materials and resources to assist managers with employee interactions in UKG, acting as the primary point of contact for escalated issues.
• Support audits and compliance by ensuring WFM configurations meet legislative and organizational requirements.
• Ensure data accuracy through regular audits, reconciliations, and proactive monitoring.

Qualifications

Required Skills and Abilities:

• Proficiency in using UKG-related tools and modules for time tracking, payroll, and reporting.
•  Strong knowledge of Microsoft Office Suite, particularly Excel (advanced formulas, pivot tables, VLOOKUP, etc.) for data analysis, reporting, and system configuration.
• Translating expertise in UKG to learn other HRIS tools as acquired by the organization
•  Proficiency in Microsoft Word for documentation, reporting, and communication.
• Strong attention to detail and ability to identify and resolve payroll discrepancies quickly and accurately.
• Ability to analyze payroll data, system configurations, and process workflows to suggest improvements
• Excellent written and verbal communication skills, with a strong customer service orientation when collaborating with internal teams and external vendors
• Ability to explain complex technical concepts in layperson terms for non-technical stakeholders.

Required Knowledge and Experience:

• 3-6 years of HR experience, 2–4 years of experience working with HRIS systems (experience with UKG Pro and UKG Pro Workforce preferred).
• Experience with UKG Integration Studio and Platform preferred.
• Experience with HR reporting, analytics, and data management.
• Experience in the configuration, implementation, and optimization of an HRIS, preferably UKG.

Required Professional Designation/Certificate:

• Diploma or degree in Human Resources, Business Administration, Information Systems, or a related field.

Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Candidates will be provided with an overview of the various elements of the selection process, such as tests, skills demonstrations, etc. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.