Department Manager Front End
- St. John's, NL, Canada
- Greater St. John's Metropolitan Area, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.
Responsibilities
Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.
Responsibilities
- Lead the department by setting the example in safety, customer service, and visual merchandising standards.
- Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
- Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
- Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
- Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
- Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
- Proven ability to lead and motivate a team in a fast-paced retail setting.
- Strong organizational and problem-solving skills with the ability to manage shifting priorities.
- Demonstrates a passion for customer service and a commitment to achieving sales goals.
- Previous experience in retail sales and team supervision is preferred.
- Product knowledge within the department is considered an asset.
- Ability to lift up to 55 lbs and stand for extended periods.
- CSA-approved steel-toed footwear is required while on shift.
- Career progression opportunities include advancement to Assistant Manager roles.
- Wellness Program
- Employee and Family Assistance Plan
- Employee Discounts
- Medical, Dental, Vision, RRSP Matching, and PTO benefits
- Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization
More about this job
Responsibilities
Lead the front-end department by managing and developing associates, driving sales, executing merchandising plans, and delivering excellent customer service. Maintain operational standards and protect company assets through inventory control, loss prevention, safety practices, and compliance with company policies.
Requirements
Candidates should have the ability to lead and motivate a team in a fast-paced retail environment, along with strong organizational and problem-solving skills and a customer-focused approach. Previous retail sales and team supervision experience is preferred; the role also requires lifting up to 55 pounds, standing for extended periods, and wearing CSA-approved steel-toed footwear.
Skills
- Team Leadership
- Team Motivation
- Retail Sales
- Customer Service
- Sales Performance Analysis
- Merchandising
- Inventory Management
- Loss Prevention
- Operational Efficiency
- Coaching And Development
- Problem-Solving
- Organization
- Conflict Resolution
- Communication
- Safety Compliance
- Product Knowledge
Benefits
- Wellness Program
- Employee And Family Assistance Plan
- Employee Discounts
- Medical Insurance
- Dental Insurance
- Vision Insurance
- RRSP Matching
- Paid Time Off
- Growth And Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
- Security & Safety
Keywords
- Retail
- Department Management
- Front End
- Sales Performance
- Customer Experience
- Customer Service
- Visual Merchandising
- Strategic Merchandising
- Inventory Control
- Loss Prevention
- Operational Excellence
- Team Leadership
- Associate Training
- Performance Feedback
- Sales Goals
- Store Operations
- Safety Standards
- Company Policy Compliance
- Asset Protection
- CSA-Approved Steel-Toed Footwear
- Assistant Manager Career Progression