Dispatcher (6 month contract) - Comox

Are you looking for a role that is organized, consistent, and offers a meaningful connection to your community? Keolis is seeking a Dispatcher to support our Comox operations. This part-time position provides 30 hours per week and plays an essential role in ensuring smooth day-to-day transit service. Compensation for this position is $23.00 per hour. This is a 6-month contract position until Spring of 2027.

Schedule (Total: 30 hours/week):

• Monday–Friday: 6-hour shifts during the daytime. Schedule TBD. 

• Two weeks of paid training. 

Knowledge and Experience

• High school diploma or equivalent.

• Previous work experience in dispatching, customer service, or transportation operations preferred.

• Previous administrative or office experience is an asset.

• Knowledge of Comox Valley and surrounding transit service areas is an advantage.

• Experience with dispatch software, scheduling systems, or electronic information management is considered an asset.

Skills

• Ability to remain calm and professional during stressful or time-sensitive situations.

• Strong communication skills with attention to detail.

• Excellent organizational and time-management abilities.

• Diplomacy, tact, and sound judgment.

• Computer proficiency in Microsoft Word, Excel, Outlook, and general dispatch tools.

Key Accountabilities

Vehicle and Operator Assignment & Monitoring

• Dispatch and monitor vehicles and operators to ensure on-time service delivery.

• Ensure assignments comply with National Safety Code requirements, operational schedules, and customer needs.

• Respond to driver requests for assistance, service updates, or unexpected operational issues.

• Track driver locations and bus movements using dispatch systems or AVL tools.

Scheduling and Coordination

• Prepare daily operator work schedules and vehicle assignments within established guidelines.

• Coordinate relief coverage and communicate last-minute schedule changes to drivers and supervisors.

• Communicate with maintenance staff regarding vehicle availability or mechanical concerns.

• Maintain accurate dispatch logs, daily sheets, incident reports, and administrative records.

Communication and Information Management

• Provide clear and concise information, instructions, and updates to drivers and operations staff.

• Relay work orders, messages, and operational changes using dispatch software, radios, phones, or other communication devices.

• Respond to public inquiries and provide basic customer information when needed.

• Access and retrieve operational data, such as AVL information, route maps, and daily performance reporting.

About Keolis:

 Keolis Canada is a leader in public transportation, with over 2,000 employees dedicated to providing safe, reliable, and sustainable multimodal mobility solutions across the country. Committed to operational excellence, innovation, and customer experience, the company actively contributes to making travel more accessible and efficient, while creating a positive impact on communities and the environment. 

A subsidiary of the Keolis Group, a global company owned by SNCF (70%) and the Caisse de dépôt et placement du Québec (CDPQ) (30%), Keolis Canada benefits from the expertise of a group operating in 13 countries, with nearly 70,000 employees and revenue of 7.7 billion euros in 2025.