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Added 3 mins ago
TO
Finance Clerk
Town of Pelham
Fonthill, ON
- Full-time
…opportunities for current and future generations. We are proud to be part of the Niagara Region, known for its natural beauty, strong sense of community, and commitment to sustainability…
Added 3 mins ago
LC
Business Relationship Manager - Waterloo
Libro Credit Union
Waterloo, ON
- Full-time
Join Libro as a Business Relationship Manager in our Waterloo Region
Added 3 mins ago
DD
DSW: Sales Associate
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AB · Edmonton, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 3 mins ago
YM
District Sales Manager
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
Promote and support participation of Yamaha`s Dealer Excellence Program.
Added 3 mins ago
A
Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
- Temporary
Reporting to the Senior Manager, Branch Examination, the Compliance Officer is responsible for conducting onsite and/or remote branch and sub-branch examinations of CIRO dealer business…
Added 3 mins ago
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ROV Technician
Dalhousie University
Halifax, NS
- Full-time
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The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Calgary, AB
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Added 3 mins ago
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Telemetry Technician
Dalhousie University
Halifax, NS
- Full-time
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Added 3 mins ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 3 mins ago
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Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 4 mins ago
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Project Manager
Wales McLelland Construction
Calgary, AB
- Full-time
…everything we do. If you are ready to grow your career and be part of our next chapter, we invite you to join…
Added 18 mins ago
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C211 - Residential Support Worker - (Part Time)
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
- Part-time
Job Title: Residential Support Worker (Part Time)
Added 18 mins ago
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Clerk 2 - Primary Care
Southern Health-Santé Sud
Franklin, MB · Emerson-Franklin, MB
- Full-time
Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Joina region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you…
Added 19 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kitchener, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 19 mins ago
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Assistant Front Store Manager, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
Sydney, NS
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 33 mins ago
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Project Manager
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Saskatoon, SK
- Full-time
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Added 33 mins ago
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Intermediate Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time.
Added 33 mins ago
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Sr. Advisor, Procurement Operations
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Calgary, AB
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations
Added 33 mins ago
AE
Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time
Added 33 mins ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time.
Added 33 mins ago
N
Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations.
Added 33 mins ago
AE
Stormwater Engineer
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time.
Added 33 mins ago
N
Sr. Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations
Added 33 mins ago
AE
Project Manager, Alternate Delivery
Associated Engineering
AB · Edmonton, AB
- Full-time
Matching company pension program, increasing over time
Added 33 mins ago
N
Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations.

Keurig Dr Pepper Canada

Customer Accounts Specialist

Mississauga, ON, Canada

$57,100 to $70,000 CAD / year · Full-time

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Job details

Pay: $57,100 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2 years’ experience in Excel (performing functions such as pivot tables, v look-up, etc.)
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Overview:

As a Customer Account Specialist, you will provide a high level of customer service to our internal and external customers. You will process customer inquiries and orders via email and phone following established protocols. You will build and maintain business relationship with an assigned pool of Customers. You will participate in continuous process improvement initiatives to bring solutions to Customer needs. You will escalate customer issues appropriately within the organization and maintain responsibility for follow-through to ensure satisfactory resolution. You will work closely with Transportation, Warehousing, Demand Planning, Commercial, and Finance teams to ensure flawless execution and Supply Chain metrics are met.  

At Keurig Dr Pepper (KDP) the consumer is at the heart of everything we do. Join the team at KDP and make a difference to consumers with one of America’s leading producers and distributors of hot and cold beverages helping to satisfy every consumer’s beverage need, anytime and anywhere.

Position Responsibilities:

Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations.
Accountable for the day-to-day execution of customer orders, track and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.
Effectively and completely handle all customer/broker inquiries, including pricing and investigation of invalid deductions, and ensure customer satisfaction at the lowest delivered cost.
Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence.
Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution.  Execute cost savings programs in the logistics area for your Customer base.  This includes areas such as transportation, fulfillment, forecasting procedures/accuracy.  
Manage critical metrics to include response time to customer, case fill and on-time delivery.
Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost.  Provide analysis to take advantage of promotion, distribution, pricing and process opportunities.
Implement strategies and programs to improve service or cost to serve.
Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.
Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions.
Assists in dispatch of shipments to Customers in a cost efficient and timely manner. This process requires effective decision making, problem solving and teamwork with Supply Planning, DC's and Transportation partners.

Core Competencies:

Problem Solving: Identifies issues as they arise, asks the right questions, and works with others to find practical solutions
Learning & Team Contribution: Demonstrates a willingness to learn, take feedback, and support teammates; contributes positively to the team environment
Clear Communication: Communicates clearly and professionally with customers and colleagues; knows when to ask for guidance or escalate concerns
Attention to Detail & Reliability: Completes tasks accurately, follows established processes, and meets commitments in a timely manner
Time Management & Flexibility: Manages daily tasks effectively and adapts to changing priorities in a fast-paced setting

Total Rewards:

Compensation: CAD $57,100.00 - $70,000.00 annually
Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), RRSP with company match, Tuition Reimbursement, and Mileage Reimbursement.
Benefits eligible Day 1!

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

Requirements:

High school diploma or general equivalency diploma (GED)
2 years’ experience in customer service or order management highly preferred
2 years’ experience in Excel (performing functions such as pivot tables, v look-up, etc.)
Experience working with Order Management / ERP systems (SAP preferred)
Experience working with Retail Buyers, Distributors and/or Brokers preferred

Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Total Rewards

Requirements

Company Overview

Apply About employer

More about this job

Responsibilities

Manage customer accounts and day-to-day order execution, including inquiries, order tracking, proof of delivery, returns, invoicing, and issue resolution. Coordinate with supply chain and commercial teams to meet service metrics, improve fulfillment, analyze account opportunities, and reduce costs.

Requirements

A high school diploma or GED is required, and two years of customer service or order management experience is highly preferred. The role also calls for two years of Excel experience, familiarity with order management or ERP systems (SAP preferred), and preferably experience with retail buyers, distributors, or brokers.

Skills

Customer Service
Order Management
Problem Solving
Clear Communication
Attention To Detail
Time Management
Excel
Pivot Tables
VLOOKUP
ERP Systems
SAP
Order Fulfillment
Supply Chain Coordination
Cost Analysis
Process Improvement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Paid Time Off
Retirement Savings Plan With Company Match
Tuition Reimbursement
Mileage Reimbursement
Employee And Family Assistance Program
Coffee Discount
Annual Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Accounts
Customer Service
Order Management
Order Fulfillment
Customer Inquiries
Order Tracking
Track And Trace
Proof Of Delivery
Customer Returns
Invoicing
Pricing
Invalid Deductions
Excel
Pivot Tables
VLOOKUP
ERP Systems
SAP
Retail Buyers
Distributors
Brokers
Supply Chain
Transportation
Warehousing
Demand Planning
Logistics
Forecasting
Case Fill
On-Time Delivery
Cost To Serve
Process Improvement

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