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Added 35 mins ago
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Keurig Dr Pepper

Customer Accounts Specialist

Mississauga, ON, Canada

$57,100 to $70,000 CAD / year · Full-time

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Job details

Pay: $57,100 to $70,000 CAD / year
Job type: Full-time
Experience: 2 years’ experience in Excel (performing functions such as pivot tables, v look-up, etc.)
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Overview:

As a Customer Account Specialist, you will provide a high level of customer service to our internal and external customers. You will process customer inquiries and orders via email and phone following established protocols. You will build and maintain business relationship with an assigned pool of Customers. You will participate in continuous process improvement initiatives to bring solutions to Customer needs. You will escalate customer issues appropriately within the organization and maintain responsibility for follow-through to ensure satisfactory resolution. You will work closely with Transportation, Warehousing, Demand Planning, Commercial, and Finance teams to ensure flawless execution and Supply Chain metrics are met.

At Keurig Dr Pepper (KDP) the consumer is at the heart of everything we do. Join the team at KDP and make a difference to consumers with one of America’s leading producers and distributors of hot and cold beverages helping to satisfy every consumer’s beverage need, anytime and anywhere.

Position Responsibilities:

Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations.

Accountable for the day-to-day execution of customer orders, track and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.

Effectively and completely handle all customer/broker inquiries, including pricing and investigation of invalid deductions, and ensure customer satisfaction at the lowest delivered cost.

Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence.

Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution.  Execute cost savings programs in the logistics area for your Customer base.  This includes areas such as transportation, fulfillment, forecasting procedures/accuracy.

Manage critical metrics to include response time to customer, case fill and on-time delivery.

Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost.  Provide analysis to take advantage of promotion, distribution, pricing and process opportunities.

Implement strategies and programs to improve service or cost to serve.

Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.

Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions.

Assists in dispatch of shipments to Customers in a cost efficient and timely manner. This process requires effective decision making, problem solving and teamwork with Supply Planning, DC's and Transportation partners.

Core Competencies:

Problem Solving: Identifies issues as they arise, asks the right questions, and works with others to find practical solutions

Learning & Team Contribution: Demonstrates a willingness to learn, take feedback, and support teammates; contributes positively to the team environment

Clear Communication: Communicates clearly and professionally with customers and colleagues; knows when to ask for guidance or escalate concerns

Attention to Detail & Reliability: Completes tasks accurately, follows established processes, and meets commitments in a timely manner

Time Management & Flexibility: Manages daily tasks effectively and adapts to changing priorities in a fast-paced setting

Total Rewards:

Compensation: CAD $57,100.00 - $70,000.00 annually

Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), RRSP with company match, Tuition Reimbursement, and Mileage Reimbursement.

Benefits eligible Day 1!

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

Requirements:

High school diploma or general equivalency diploma (GED)

2 years’ experience in customer service or order management highly preferred

2 years’ experience in Excel (performing functions such as pivot tables, v look-up, etc.)

Experience working with Order Management / ERP systems (SAP preferred)

Experience working with Retail Buyers, Distributors and/or Brokers preferred

Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

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More about this job

Responsibilities

The Customer Accounts Specialist manages day-to-day order execution, tracking, and invoicing while maintaining strong relationships with assigned accounts. They collaborate with internal teams like Transportation and Supply Planning to ensure supply chain metrics are met and customer issues are resolved efficiently.

Requirements

Candidates must have a high school diploma or GED and at least 2 years of experience in customer service or order management. Proficiency in Excel and experience with ERP systems like SAP are highly preferred.

Skills

Customer service
Order management
Excel
Pivot tables
V look-up
SAP
Problem solving
Communication
Logistics
Supply chain
Data analysis
Relationship management
Time management
Reporting
Order fulfillment

Benefits

Medical
Dental
Vision
Disability
Paid Time Off
RRSP with company match
Tuition Reimbursement
Mileage Reimbursement
Life insurance
Employee and family assistance program
Coffee discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Accounts Specialist
Order Management
Supply Chain
Logistics
SAP
Excel
Pivot Tables
V Look-up
Customer Service
Transportation
Warehousing
Demand Planning
Invoicing
Proof of Delivery
Retail Buyers
Distributors
Brokers
Case Fill
On-time Delivery
Cost to Serve
Forecasting
ERP Systems
Reporting
Problem Solving
Communication

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