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Added 33 mins ago
CH
Occupational, Health and Safety Coordinator
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
…role in supporting the Health and Safety team, as well as the Manager, Occupational Health and Safety, to provide a great employee experience and ensure operations are compliant with…
Added 33 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Corner Brook, NL
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 33 mins ago
BM
Race Administrator - Winter - Full/Part-Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
…closely with the other Race Administrator, Supervisors and the Manager of Race, Head Coach. The Race Administrator will also be the point of sale representative for Race and Freestyle…
Added 33 mins ago
WB
Advanced Electrical
Whistler Blackcomb
Whistler, BC
- Temporary
Responsible for assuring that the Director, Maintenance Manager, Lead, and Lift Dispatch are immediately informed and consulted on all abnormal or unusual conditions, incidents,…
Added 33 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
Added 48 mins ago
M
Manager, Strategic Finance & Deal Desk
Mecka
Remote, Canada
- $140,000 to $155,000 USD / year
- Full-time
- Remote
As Manager, Strategic Finance & Deal Desk, you will build the deal desk that every commercial team runs its deals through, and own the models behind the prices we quote and the rates we…
Added 48 mins ago
M
Manager, Tax
Mecka
Remote, Canada
- $135,000 to $155,000 USD / year
- Full-time
- Remote
As Manager, Tax, you will own direct and indirect tax across every entity and market, run compliance and the income tax provision with our accounting team and outside advisors, and set the…
Added 1 hour ago
M
Manager, Strategic Finance & Deal Desk
Mecka.ai
Richmond Hill, ON
- $140,000 to $155,000 USD / year
- Full-time
As Manager, Strategic Finance & Deal Desk, you will build the deal desk that every commercial team runs its deals through, and own the models behind the prices we quote and the rates we…
Added 1 hour ago
M
Manager, Tax
Mecka.ai
Richmond Hill, ON
- $135,000 to $155,000 USD / year
- Full-time
As Manager, Tax, you will own direct and indirect tax across every entity and market, run compliance and the income tax provision with our accounting team and outside advisors, and set the…
Added 1 hour ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
- Full-time
Added 1 hour ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
- Full-time
Added 1 hour ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 1 hour ago
S
Prepared Foods - Manager Home Meal Replacement
Sobeys
Saskatoon, SK
- Full-time
The Home Meal Replacement and A La Carte Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the…
Added 1 hour ago
CB
Baker
COBS Bread
Courtenay, BC
- $41,000 to $58,000 CAD / year
- Full-time
Career advancement opportunities - abound. Where do you see yourself? Your franchisee/manager has a vested interest in helping you craft your career.
Added 1 hour ago
HT
Financial Manager (CSM)
Husky Technologies
Bolton, ON
- Full-time
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
VS
Dining Service Attendant (2026-10384)
Verve Senior Living
Mississauga, ON
- Part-time
…dining experiences? Under the direction of the Dining Services Manager or designate, our Dining Services Attendants play a critical role in enriching the lives of our residents by providing…
Added 1 hour ago
CB
Baker
COBS Bread
Courtenay, BC
- $41,000 to $58,000 CAD / year
- Full-time
Career advancement opportunities – abound. Where do you see yourself? Your franchisee/manager has a vested interest in helping you craft your career.
Added 2 hours ago
A
Third Key Holder Visual
Ardene
Red Deer, AB
- Part-time
Supporting the Store Manager in ensuring company standards are followed in accordance with the employee manual.
Added 2 hours ago
BL
Barista - Dark Horse - Woodbridge
Big League Food Company
Vaughan, ON
- $18 CAD / hour
- Part-time
The Barista of Dark Horse’s cafe will work closely with the Store Manager to maintain an incredible employee and customer experience. Candidates should possess a business sense, natural…
Added 2 hours ago
S
Produce - Clerk Produce
Sobeys
Saskatoon, SK
- Full-time
Any other duties as assigned by the Store Manager
Added 2 hours ago
LC
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
Regina, SK
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 2 hours ago
M
Marketing Coordinator
Marcon
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
…across our development portfolio. Working with the Marketing Manager and cross-functional partners, you will help coordinate campaigns, creative assets, communications, sales and leasing…
Added 2 hours ago
FC
Azure Virtual Desktop (AVD) Engineer
Future Cloud Technologies
AB · Edmonton, AB
- Full-time
Experience with Microsoft Intune and Microsoft Endpoint Manager
Added 2 hours ago
FC
SOC Manager
FUSION CYBER GROUP
Montreal, QC
- Full-time
Role Description The SOC Manager will lead Fusion Cyber Group’s Security Operations Center, overseeing day-to-day monitoring, detection, and response activities for client environments.…

Keurig Dr Pepper

Customer Accounts Specialist

Mississauga, ON, Canada

$57,100 to $70,000 CAD / year · Full-time

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Job details

Pay: $57,100 to $70,000 CAD / year
Job type: Full-time
Experience: 2 years’ experience in Excel (performing functions such as pivot tables, v look-up, etc.)
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Overview:

As a Customer Account Specialist, you will provide a high level of customer service to our internal and external customers. You will process customer inquiries and orders via email and phone following established protocols. You will build and maintain business relationship with an assigned pool of Customers. You will participate in continuous process improvement initiatives to bring solutions to Customer needs. You will escalate customer issues appropriately within the organization and maintain responsibility for follow-through to ensure satisfactory resolution. You will work closely with Transportation, Warehousing, Demand Planning, Commercial, and Finance teams to ensure flawless execution and Supply Chain metrics are met.

At Keurig Dr Pepper (KDP) the consumer is at the heart of everything we do. Join the team at KDP and make a difference to consumers with one of America’s leading producers and distributors of hot and cold beverages helping to satisfy every consumer’s beverage need, anytime and anywhere.

Position Responsibilities:

Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations.

Accountable for the day-to-day execution of customer orders, track and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.

Effectively and completely handle all customer/broker inquiries, including pricing and investigation of invalid deductions, and ensure customer satisfaction at the lowest delivered cost.

Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence.

Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution.  Execute cost savings programs in the logistics area for your Customer base.  This includes areas such as transportation, fulfillment, forecasting procedures/accuracy.

Manage critical metrics to include response time to customer, case fill and on-time delivery.

Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost.  Provide analysis to take advantage of promotion, distribution, pricing and process opportunities.

Implement strategies and programs to improve service or cost to serve.

Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.

Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions.

Assists in dispatch of shipments to Customers in a cost efficient and timely manner. This process requires effective decision making, problem solving and teamwork with Supply Planning, DC's and Transportation partners.

Core Competencies:

Problem Solving: Identifies issues as they arise, asks the right questions, and works with others to find practical solutions

Learning & Team Contribution: Demonstrates a willingness to learn, take feedback, and support teammates; contributes positively to the team environment

Clear Communication: Communicates clearly and professionally with customers and colleagues; knows when to ask for guidance or escalate concerns

Attention to Detail & Reliability: Completes tasks accurately, follows established processes, and meets commitments in a timely manner

Time Management & Flexibility: Manages daily tasks effectively and adapts to changing priorities in a fast-paced setting

Total Rewards:

Compensation: CAD $57,100.00 - $70,000.00 annually

Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), RRSP with company match, Tuition Reimbursement, and Mileage Reimbursement.

Benefits eligible Day 1!

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

Requirements:

High school diploma or general equivalency diploma (GED)

2 years’ experience in customer service or order management highly preferred

2 years’ experience in Excel (performing functions such as pivot tables, v look-up, etc.)

Experience working with Order Management / ERP systems (SAP preferred)

Experience working with Retail Buyers, Distributors and/or Brokers preferred

Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

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More about this job

Responsibilities

The Customer Accounts Specialist manages day-to-day order execution, tracking, and invoicing while maintaining strong relationships with assigned accounts. They collaborate with internal teams like Transportation and Supply Planning to ensure supply chain metrics are met and customer issues are resolved efficiently.

Requirements

Candidates must have a high school diploma or GED and at least 2 years of experience in customer service or order management. Proficiency in Excel and experience with ERP systems like SAP are highly preferred.

Skills

Customer service
Order management
Excel
Pivot tables
V look-up
SAP
Problem solving
Communication
Logistics
Supply chain
Data analysis
Relationship management
Time management
Reporting
Order fulfillment

Benefits

Medical
Dental
Vision
Disability
Paid Time Off
RRSP with company match
Tuition Reimbursement
Mileage Reimbursement
Life insurance
Employee and family assistance program
Coffee discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Accounts Specialist
Order Management
Supply Chain
Logistics
SAP
Excel
Pivot Tables
V Look-up
Customer Service
Transportation
Warehousing
Demand Planning
Invoicing
Proof of Delivery
Retail Buyers
Distributors
Brokers
Case Fill
On-time Delivery
Cost to Serve
Forecasting
ERP Systems
Reporting
Problem Solving
Communication

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