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Keystone Pacific Property Management

Client Experience Associate

ON, Canada
Ontario, Canada, Canada

$20.00 - $21.00 hourly · Full-time

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Job details

Pay: $20.00 - $21.00 hourly
Job type: Full-time
Apply by: Nov 6, 2026
Education: High school diploma
Experience: 1-2 years of experience working in a Customer Service role.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Type

Full-time

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opening for a Client Experience Associate to join our amazing environment with an opportunity for continuous growth and development. For more information, please read below!

Summary: The CX Associate is responsible for attending to the needs of the client by performing exceptional customer service for the Client Experience Center (CXC). Provides telephone coverage, responds to customer service requests, and completes administrative duties. Provides support in at least one trained skill the CX Associate supports (e.g., General Community, Architectural, Escrow, or Billing).

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

Competitive Salary
Work-Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Cell Phone Stipend
Mileage Reimbursement
Medical, Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Schedule

In office Monday - Friday from 8:00 am - 5:00 pm

Essential Job Duties And Responsibilities

Respond to routine customer service requests (phone, email, chat) in a timely manner for assigned skills.
Performance of administrative duties.
Initiates service requests per procedures and enters information in appropriate system(s), e.g. CCaaS and HOA management software.
Follows up on assigned interactions.
Completes assigned administrative duties.
Suggests updates to knowledge content.
Execute compliance letters at the request of the Manager.
Assist team members with the preparation and execution of required annual mailings.
Transcribe and type documents and letters as required.
Maintain keys, gate openers, parking permits, clubhouse rental applications, etc.
Update and generate all required association and management reports.
Practices and adheres to Keystone’s Core Values, Mission, and Vision.
Any additional job duties as required by the supervisor.

Requirements

Qualification Requirements:

Excellent customer service skills.
Ability to respond in an urgent manner, close the loop, and be an ambassador for the company.
Ability to work under tight deadlines and consistently meet deadlines.
Exhibit professionalism and demeanor at all times.
Ability to manage challenging client interactions in an effective manner.
Demonstrate effective verbal and written communication and listening skills.
Demonstrate strong problem-solving abilities.
Must be proficient with computer programs, including Word, Outlook, and Excel.
Demonstrate organizational skills and ability to independently prioritize daily workload.
Must work effectively with co-workers and clients.
Excellent interpersonal skills.
Verifiable references.
Able to pass a background check.

Education And/or Experience

1-2 years of experience working in a Customer Service role.
Bachelor’s Degree preferred.
High School Diploma or GED required.

Work Environment

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Exhibit professionalism, professional attire, and demeanor at all times.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.

Salary Description

$20.00 - $21.00 hourly

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More about this job

Responsibilities

Respond to customer requests by phone, email, and chat, provide support in assigned service areas, initiate and follow up on service requests, and complete administrative tasks. Prepare compliance letters and annual mailings, maintain community-related items and records, generate reports, and contribute to updates to customer service knowledge content.

Requirements

Requires a high school diploma or GED and 1–2 years of customer service experience; a bachelor’s degree is preferred. Candidates should have strong customer service, communication, listening, problem-solving, organization, and prioritization skills, be proficient in Word, Outlook, and Excel, and pass background and motor vehicle record checks.

Skills

Customer Service
Verbal Communication
Written Communication
Active Listening
Problem-Solving
Client Interaction
Time Management
Deadline Management
Organization
Workload Prioritization
Administrative Support
Data Entry
Microsoft Word
Microsoft Outlook
Microsoft Excel
Report Generation

Benefits

Competitive Salary
Work-Life Balance
Career Growth Opportunities
Training And Mentorship
Cell Phone Stipend
Mileage Reimbursement
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Pet Insurance
Prepaid Legal Services
Basic Life And AD&D Insurance
Voluntary Life Insurance
Short-Term Disability Insurance
Employee Assistance Program
401(k) Retirement Plan With Company Match
Financial And Health Education
Bereavement Leave
Paid Time Off
12 Paid Holidays

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Experience Center
Property Management
Homeowners Associations
Community Management
General Community Support
Architectural Support
Escrow
Billing
Telephone Coverage
Email Support
Chat Support
Service Requests
Administrative Duties
Compliance Letters
Annual Mailings
Association Reports
HOA Management Software
CCaaS
Microsoft Word
Microsoft Outlook
Microsoft Excel
Customer Interaction Follow-Up
Knowledge Content
Background Check
Motor Vehicle Record Check

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