Digital Programming and Pricing Coordinator (6-month contract)
- Vaughan, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of experience in digital menu programming, pricing, or digital operations.
- Posting language
- English
- Posted
Original job description
This role is responsible for leading the digital programming and pricing execution for KFC Canada across own channels and third-party aggregators. The role ensures accurate menu configuration, pricing logic, and promotional execution while collaborating with cross-functional teams to optimize digital workflows and resolve technical issues. The position requires a strong understanding of POS systems, digital platforms, and operational processes to support seamless customer experiences and business growth.
- Lead the setup, initial testing, and deployment of digital offers and menu configurations across KFC’s own channel and aggregator platforms.
- Troubleshoot menu exclusions, modifier logic, and pricing discrepancies.
- Manage national pricing structures and ensure accurate categorization across all digital platforms.
- Ensure pricing logic is consistent and visible across Uber Eats, SkipTheDishes, DoorDash, and KFC.ca.
- Coordinate MCR (Menu Change Request) and POS form submissions for digital promotions.
- Oversee execution of seasonal and cultural campaigns including UAT readiness and go-live timelines.
- Define and document digital menu workflows, timelines, and best practices.
- Identify and resolve bottlenecks in digital programming and pricing workflows.
- Collaborate with marketing, operations, tech support, and external vendors to ensure timely and accurate campaign launches.
- Support franchisees and Level 2 support teams with urgent and non-urgent menu issues.
- Work with POS programming lead to resolve POS injection failures and staged validation failures due to menu items and pricing on every other day's basis.
- Education/Certifications
- Required:
- Post-secondary education in Information Technology, Computer Systems, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.
- Post-secondary education in Information Technology, Computer Systems, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.
- Experience
- This role must have…
- 2+ years of experience in digital menu programming, pricing, or digital operations.
- Strong understanding of POS systems, digital menu platforms, and content management systems.
- Familiarity with NCR Aloha and Oracle MICROS Simphony POS systems.
- Exceptional attention to detail and problem-solving skills.
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Excellent communication and collaboration skills across technical and non-technical teams.
- Experience with aggregator platforms and digital campaign execution is a strong asset.
- Flexible to work evenings, weekends, or holidays during key promotional windows.
- General work conditions
- Meal and rest breaks in accordance with ESA
- Access to workplace accommodations under the Human Rights Code
- Safe working conditions, including policies for harassment and violence prevention
- Access to necessary technology and equipment (laptop, software, etc.)
- Work typically performed at a desk/computer workstation
- Standard office environment (clean, well-lit, temperature-controlled)
- Full-time hours
- Job demands
- Regular communication (in-person, virtual meetings, phone, email)
- Occasional lifting of office materials (e.g., files or supplies) or other job-related materials up to 25 pounds / 11 kilograms
- Requires extended periods of sitting and computer use
- Travel
- This role requires domestic and/or international travel 10% of the time.
More about this job
Responsibilities
Lead digital menu programming, pricing, and promotional execution across KFC Canada’s owned channels and third-party aggregators, ensuring accurate configurations and consistent pricing. Coordinate campaign launches and testing, resolve menu and POS issues, and improve workflows in collaboration with marketing, operations, technical support, vendors, franchisees, and support teams.
Requirements
Requires post-secondary education in information technology, computer systems, business information systems, or a related field, or equivalent education and experience, plus at least two years of relevant experience. Candidates should understand POS and digital menu systems, including NCR Aloha and Oracle MICROS Simphony, and demonstrate strong problem-solving, communication, organization, and attention to detail.
Skills
- Digital Menu Programming
- Pricing Management
- POS Systems
- Digital Menu Platforms
- Content Management Systems
- NCR Aloha
- Oracle MICROS Simphony
- Aggregator Platforms
- Digital Campaign Execution
- Menu Configuration
- Troubleshooting
- UAT Coordination
- Workflow Documentation
- Problem-Solving
- Cross-Functional Collaboration
- Attention to Detail
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Marketing
- Hospitality
- Food & Beverage
- Customer Service & Support
Keywords
- Digital Programming
- Pricing
- KFC Canada
- POS Systems
- NCR Aloha
- Oracle MICROS Simphony
- Digital Menu Platforms
- Content Management Systems
- Uber Eats
- SkipTheDishes
- DoorDash
- KFC.ca
- Menu Configuration
- Menu Change Request
- POS Forms
- Digital Promotions
- Seasonal Campaigns
- Cultural Campaigns
- User Acceptance Testing
- UAT
- POS Injection
- Staged Validation
- Aggregator Platforms
- Franchisee Support
- Digital Operations
- Workflow Optimization
- Pricing Logic
- Menu Modifiers
- Technical Troubleshooting