Operations Specialist

Mississauga, ON, Canada

Salary Range: $60,000 - $82,501 · Full-time

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Job details

Pay: Salary Range: $60,000 - $82,501
Job type: Full-time
Apply by: Oct 31, 2026
Experience: Automotive Service Technician License (Journey Person Level) with minimum 3-5 years’ experience.
Posting language: English
Posted: Oct 1, 2026

Original job description

Kia Canada General Summary

The Operations Specialist, Technical Support, is responsible for supporting the day-to-day operational activities of the Technical Support team. This role oversees the management and maintenance of technical service publications operational systems, and key support resources to ensure effective service operations across the dealer network. The role also encompasses various business needs such as program analysis and tracking, system management, document repository, tracking, and the management of special tools (SST) and equipment through the Kia Tools, Equipment & Supplies (KTES) program. This role is also responsible for maintaining important systems to support dealers such as KDS and KGSIS, and for administrative tasks related to budgeting and planning.

This position reports directly to the Senior Manager, Technical Support. The Operations Specialist will collaborate with other functions within Service Operations, including Warranty Management and Technical Support.

Essential Duties And Responsibilities

Create and post service bulletins, tech tips, Recalls and other technical documentation from multiple sources such as KHQ and KNA
Oversee timely French translation of all materials
Ensure that repair/replacement procedures in bulletins and technical publications are correct and applicable to the Canadian market
Assist with implementation of new processes & procedures including the documents depository
Support key actions and initiatives like FRFT with required materials and other tools
Track and report on improved parts designated for Recalls, Service Campaigns or Technical Service Bulletins (TSBs)
Verify repair/replacement procedures as described in bulletins and follow up on related parts availability with After Sales/MPCA
Assist in the analysis of data and product specifications, as support to formulate dealer programs and standards
Assist with KGSIS administration
Global Diagnostic System (KDS) support, including loaners
Support special tools program (SST) as required, including orders and inventory control
Other special assignments and tasks as identified

Skills / Knowledge / Experience / Education Required

Strong knowledge of the automotive industry and service operations
Experience in operations and administration actions
Project management experience
Ability to analyze and improve operational processes
Strong problem-solving and time management skills
Excellent communication skills, both written and verbal
Being bilingual is a plus
Automotive Service Technician License (Journey Person Level) with minimum 3-5 years’ experience.
Salary Range: $60,000 - $82,501

Why Kia?

We operate as a lean and agile team, recognizing the value of each individual's contributions.
Experience the excitement of a fast-paced and growing organization.
Gain exposure and a deeper understanding of your function and the business.
Benefit from employee development and educational offerings.
Join a workplace that fosters a sense of belonging and family.
Be a part of the team behind AJAC's Best Car of the Year award.

Perks And Benefits

Subsidized on-site company catered lunches and a hot beverage program.
Employer-paid company health benefits, spending allowance, and RRSP matching program.
Flexible work schedules and summer hours.
Vehicle programs.
Employee development programs and tuition reimbursement.
SMART Casual Dress code.
Employee lease and car purchase discounts; Friends of Kia discounts.
On-site gym, ping-pong, basketball, and badminton court.
Other company-provided perks.

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More about this job

Responsibilities

Manage technical service publications, operational systems, document repositories, and dealer support resources, including KGSIS, KDS, and the special tools program. Coordinate technical documentation and French translation, verify repair procedures and parts availability, track program outcomes, and support budgeting, planning, and process improvements.

Requirements

Requires strong automotive industry and service operations knowledge, experience in operations and administration, project management experience, and the ability to analyze and improve processes. A Journey Person-level Automotive Service Technician License with at least 3–5 years of experience is required; bilingual ability is a plus.

Skills

Automotive Service Operations
Operations Administration
Project Management
Operational Process Improvement
Problem-Solving
Time Management
Written Communication
Verbal Communication
Technical Documentation
Program Analysis and Tracking
System Administration
Data Analysis
Inventory Control
Dealer Support
Automotive Service Technician

Benefits

Subsidized On-Site Catered Lunches
Hot Beverage Program
Employer-Paid Health Benefits
Spending Allowance
RRSP Matching
Flexible Work Schedules
Summer Hours
Vehicle Programs
Employee Development Programs
Tuition Reimbursement
Employee Lease and Car Purchase Discounts
Friends of Kia Discounts
On-Site Gym
Ping-Pong
Basketball
Badminton Court

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Service Operations
Automotive Industry
Service Bulletins
Technical Tips
Recalls
Technical Service Bulletins
Technical Documentation
French Translation
Dealer Network
Document Repository
FRFT
Parts Availability
After Sales
MPCA
KGSIS
Global Diagnostic System
KDS
Special Service Tools
KTES
Inventory Control
Program Analysis
Data Analysis
Process Improvement
Project Management
Budgeting
Planning
Automotive Service Technician License

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