Warranty Advisor
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Kia Canada
The Warranty Advisor in Warranty Management (Service and After Sales) is responsible for the review and processing of dealer Warranty Claims, responding to dealer inquiries, escalations and appeals related to these claims.
The Warranty Advisor also provides support to dealers on Warranty Administration needs, in line with Kia Canada’s (KCA) Warranty Policies & Procedures.
Position reports to the Manager, Warranty Management. Position works with other key functions including the Kia Technical Assistance Centre (KTAC), Field Services and Regional Field Teams.
Essential Duties And Responsibilities
- Review and process dealer warranty claims according to KCA’s policies & procedures and within the expected timelines
- Review and approve Prior Work Authorization (PWA) requests from dealers as part of pre-work for future warranty claims.
- Communicate with dealers as needed, to ensure claims processed in a timely manner.
- Minister virtual 1:1 or small-group training sessions for dealers’ warranty admin staff.
- Identify out-of-policy warranty conditions and address them with dealers as needed.
- Support management in the implementation of controls to limit non-compliant warranty claims.
- Inspect and review documents supporting Warranty Claims and Warranty Parts Returns.
- Collaborate with Kia Technical Assistance Centre (KTAC) as needed e.g., Repair validations, etc.
- Interface with other KCA departments such as Quality Assurance, Government Affairs, Field Services, After Sales (Parts supply) and Field Teams.
- Assist in development and generation of reports as required by Service and After Sales (SAS) management.
- Assist with the creation and implementation of new processes and procedures as needed.
- Other special assignments and tasks as identified by SAS management.
Skills/Knowledge/Experience/Education Requirement
- Strong technical background in automotive industry is highly preferred.
- Ability to read and understand technical manuals and procedures.
- Ability to work with KCA information systems, to support warranty claim processing.
- Minimum 2-years’ experience in data entry/processing, clerical support and/or dealer service operations.
- Basic accounting skills.
- MS Office Suite; Strong competency in Excel.
- Successful completion of Post Secondary education in related discipline.
- Bilingual in French and English (written/oral) is required.
- Salary range: $72,000 - $90,000
Why Kia?
- We operate as a lean and agile team, recognizing the value of each individual's contributions.
- Experience the excitement of a fast-paced and growing organization.
- Gain exposure and a deeper understanding of your function and the business.
- Benefit from employee development and educational offerings.
- Join a workplace that fosters a sense of belonging and family.
- Be a part of the team behind AJAC's Best Car of the Year award.
Perks And Benefits
- Subsidized on-site company catered lunches and a hot beverage program.
- Employer-paid company health benefits, spending allowance, and RRSP matching program.
- Flexible work schedules and summer hours.
- Vehicle programs.
- Employee development programs and tuition reimbursement.
- SMART Casual Dress code.
- Employee lease and car purchase discounts; Friends of Kia discounts.
- On-site gym, ping-pong, basketball, and badminton court.
- Other company-provided perks.
Read the full bilingual original
Kia Canada
The Warranty Advisor in Warranty Management (Service and After Sales) is responsible for the review and processing of dealer Warranty Claims, responding to dealer inquiries, escalations and appeals related to these claims.
The Warranty Advisor also provides support to dealers on Warranty Administration needs, in line with Kia Canada’s (KCA) Warranty Policies & Procedures.
Position reports to the Manager, Warranty Management. Position works with other key functions including the Kia Technical Assistance Centre (KTAC), Field Services and Regional Field Teams.
Essential Duties And Responsibilities
Elle offre un soutien aux concessionnaires relativement à l'administration des garanties, conformément aux politiques et procédures de garantie de Kia Canada (KCA).
Ce poste relève du ou de la gestionnaire, Gestion des garanties et collabore étroitement avec plusieurs groupes clés, notamment le Centre d'assistance technique Kia (KTAC), les Services sur le terrain et les équipes régionales de soutien sur le terrain.
Responsabilités
The Warranty Advisor in Warranty Management (Service and After Sales) is responsible for the review and processing of dealer Warranty Claims, responding to dealer inquiries, escalations and appeals related to these claims.
The Warranty Advisor also provides support to dealers on Warranty Administration needs, in line with Kia Canada’s (KCA) Warranty Policies & Procedures.
Position reports to the Manager, Warranty Management. Position works with other key functions including the Kia Technical Assistance Centre (KTAC), Field Services and Regional Field Teams.
Essential Duties And Responsibilities
- Review and process dealer warranty claims according to KCA’s policies & procedures and within the expected timelines
- Review and approve Prior Work Authorization (PWA) requests from dealers as part of pre-work for future warranty claims.
- Communicate with dealers as needed, to ensure claims processed in a timely manner.
- Minister virtual 1:1 or small-group training sessions for dealers’ warranty admin staff.
- Identify out-of-policy warranty conditions and address them with dealers as needed.
- Support management in the implementation of controls to limit non-compliant warranty claims.
- Inspect and review documents supporting Warranty Claims and Warranty Parts Returns.
- Collaborate with Kia Technical Assistance Centre (KTAC) as needed e.g., Repair validations, etc.
- Interface with other KCA departments such as Quality Assurance, Government Affairs, Field Services, After Sales (Parts supply) and Field Teams.
- Assist in development and generation of reports as required by Service and After Sales (SAS) management.
- Assist with the creation and implementation of new processes and procedures as needed.
- Other special assignments and tasks as identified by SAS management.
- Strong technical background in automotive industry is highly preferred.
- Ability to read and understand technical manuals and procedures.
- Ability to work with KCA information systems, to support warranty claim processing.
- Minimum 2-years’ experience in data entry/processing, clerical support and/or dealer service operations.
- Basic accounting skills.
- MS Office Suite; Strong competency in Excel.
- Successful completion of Post Secondary education in related discipline.
- Bilingual in French and English (written/oral) is required.
- Salary range: $72,000 - $90,000
Elle offre un soutien aux concessionnaires relativement à l'administration des garanties, conformément aux politiques et procédures de garantie de Kia Canada (KCA).
Ce poste relève du ou de la gestionnaire, Gestion des garanties et collabore étroitement avec plusieurs groupes clés, notamment le Centre d'assistance technique Kia (KTAC), les Services sur le terrain et les équipes régionales de soutien sur le terrain.
Responsabilités
- Examiner et traiter les réclamations de garantie des concessionnaires conformément aux politiques et procédures de KCA et dans les délais établis.
- Examiner et approuver les demandes d'autorisation préalable de travaux (PWA) soumises par les concessionnaires avant l'exécution de travaux qui feront l'objet d'une réclamation de garantie.
- Communiquer avec les concessionnaires au besoin afin d'assurer le traitement rapide des réclamations.
- Animer des séances de formation virtuelles individuelles ou en petits groupes destinées au personnel administratif responsable des garanties chez les concessionnaires.
- Identifier les situations de garantie non conformes aux politiques en vigueur et les traiter avec les concessionnaires concernés.
- Soutenir la direction dans la mise en œuvre de contrôles visant à limiter les réclamations de garantie non conformes.
- Examiner et vérifier la documentation justificative associée aux réclamations de garantie et aux retours de pièces sous garantie.
- Collaborer avec le Centre d'assistance technique Kia (KTAC), notamment pour la validation des réparations et d'autres activités connexes.
- Travailler en collaboration avec d'autres services de KCA, notamment l'Assurance qualité, les Affaires gouvernementales, les Services sur le terrain, l'Après-vente (approvisionnement en pièces) et les équipes régionales.
- Participer à l'élaboration et à la production de rapports requis par la direction du Service et de l'Après-vente.
- Contribuer à la création et à la mise en œuvre de nouveaux processus et procédures au besoin.
- Effectuer toute autre tâche ou projet spécial confié par la direction du Service et de l'Après-vente.
- Solide expérience technique dans l'industrie automobile, un atout important.
- Capacité à lire et à comprendre des manuels techniques ainsi que des procédures.
- Capacité à utiliser les systèmes d'information de KCA afin d'appuyer le traitement des réclamations de garantie.
- Minimum de deux (2) années d'expérience en saisie ou traitement de données, soutien administratif ou opérations de service chez un concessionnaire.
- Connaissances de base en comptabilité.
- Maîtrise de la suite Microsoft Office, particulièrement Excel.
- Diplôme d'études postsecondaires dans un domaine pertinent.
- Bilinguisme (français et anglais, à l'oral et à l'écrit) requis.
- Fourchette de salaire : $72,000 - $90,000
- We operate as a lean and agile team, recognizing the value of each individual's contributions.
- Experience the excitement of a fast-paced and growing organization.
- Gain exposure and a deeper understanding of your function and the business.
- Benefit from employee development and educational offerings.
- Join a workplace that fosters a sense of belonging and family.
- Be a part of the team behind AJAC's Best Car of the Year award.
- Subsidized on-site company catered lunches and a hot beverage program.
- Employer-paid company health benefits, spending allowance, and RRSP matching program.
- Flexible work schedules and summer hours.
- Vehicle programs.
- Employee development programs and tuition reimbursement.
- SMART Casual Dress code.
- Employee lease and car purchase discounts; Friends of Kia discounts.
- On-site gym, ping-pong, basketball, and badminton court.
- Other company-provided perks.
- Nous évoluons au sein d’une équipe agile et efficace, où la contribution de chaque personne est reconnue et valorisée.
- Faites l’expérience du dynamisme d’une organisation en pleine croissance et en constante évolution.
- Développez votre expertise grâce à une exposition accrue à votre domaine d’activité ainsi qu’à l’ensemble de l’entreprise.
- Profitez d’occasions de perfectionnement professionnel et de programmes de formation continue.
- Joignez-vous à un milieu de travail qui favorise un véritable sentiment d’appartenance et un esprit de famille.
- Faites partie de l’équipe derrière le véhicule gagnant du prix Voiture canadienne de l’année de l’AJAC.
- Dîners subventionnés servis sur place par un traiteur et programme de boissons chaudes.
- Régime d’avantages sociaux payé par l’employeur, compte de dépenses et programme de cotisation de contrepartie au REER.
- Horaires de travail flexibles et heures d’été.
- Programmes liés aux véhicules.
- Programmes de développement des employés et remboursement des frais de scolarité.
- Code vestimentaire décontracté professionnel (« Smart Casual »).
- Rabais sur la location et l’achat de véhicules pour les employés; rabais « Friends of Kia ».
- Gymnase sur place, ping-pong, basketball et terrain de badminton.
- Autres avantages offerts par l’entreprise
More about this job
Responsibilities
Review and process dealer warranty claims and prior work authorization requests, respond to dealer inquiries and appeals, and provide warranty administration support and training. Identify non-compliant claims, review supporting documentation, collaborate with technical and other internal teams, and assist with reporting and process improvements.
Requirements
The role requires at least two years of experience in data entry or processing, clerical support, or dealer service operations, along with basic accounting skills and strong Microsoft Office and Excel competency. A related post-secondary education, the ability to understand automotive technical manuals and procedures, and written and spoken fluency in French and English are required; automotive technical experience is highly preferred.
Skills
- Warranty Claim Processing
- Warranty Administration
- Technical Manual Interpretation
- Dealer Support
- Claims Review
- Prior Work Authorization Review
- Policy Compliance
- Document Review
- Data Entry and Processing
- Basic Accounting
- Microsoft Excel
- Microsoft Office
- Training Delivery
- Reporting
- French-English Bilingual Communication
Benefits
- Subsidized On-Site Catered Lunches
- Hot Beverage Program
- Employer-Paid Health Benefits
- Spending Allowance
- RRSP Matching Program
- Flexible Work Schedules
- Summer Hours
- Vehicle Programs
- Employee Development Programs
- Tuition Reimbursement
- Employee Lease and Car Purchase Discounts
- Friends of Kia Discounts
- On-Site Gym
- Ping-Pong
- Basketball Court
- Badminton Court
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Manufacturing
- Finance & Accounting
Keywords
- Warranty Management
- Warranty Claims
- Warranty Policies and Procedures
- Prior Work Authorization
- Dealer Service Operations
- Automotive Industry
- Technical Manuals
- Kia Canada Information Systems
- Data Entry
- Data Processing
- Clerical Support
- Basic Accounting
- Microsoft Office
- Microsoft Excel
- Warranty Parts Returns
- Repair Validation
- Dealer Training
- Policy Compliance
- Claims Controls
- Quality Assurance
- Field Services
- After-Sales Service
- Parts Supply
- Management Reporting
- Process Development
- French-English Bilingualism