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Added 19 mins ago
UH
Senior Manager, UHN West Park Assessment Centre
University Health Network
Toronto, ON
- Full-time
Altum Health is a clinical program of the University Health Network with over 300 employees across several sites (Ajax, Barrie, Brampton, Cambridge, Hamilton, Mississauga, Oakville, Oshawa,…
Added 19 mins ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 34 mins ago
BE
Human Resources Coordinator
BC Energy Regulator
Fort St. John, BC
- Full-time
Executive Director, Human Resources & Labour Relations / Executive Director, Executive Director, Workplace & Employee Experience
Added 49 mins ago
WF
Inventory Finance – Analytics Associate
Wells Fargo
Mississauga, ON
- Full-time
Wells Fargo Inventory Finance (IF) provides inventory financing solutions, services, and intelligence through in-depth industry expertise and a commitment to customers. As a leading…
Added 49 mins ago
Area Director
Active Start Child Care
Edmonton, AB
Reporting to senior leadership, the Area Director is responsible for the overall operational performance, quality, compliance and success of multiple Active Start childcare centres. You…
Added 1 hour ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 1 hour ago
B
Director of Business Development
Bertelsmann-Jobs
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
Arvato is hiring a self-motivated and entrepreneurial-minded Director of Business Development to join our growing team! In this role, you will be able to leverage your experience,…
Added 1 hour ago
C
Business Development Associate
Corpay
Toronto, ON
- Full-time
…industry leading currency risk management and global payment solutions to Small-medium sized businesses across the continent. You will report directly to Director of Business Development…
Added 2 hours ago
SG
Human Resources Manager
Saliance Global Holdings Co. Ltd
Fairmont Hot Springs, BC
- Full-time
…closely with business leaders, overseeing talent development solutions and adapting to changing priorities while reinforcing Fairmont Hot Springs Resort’s brand and culture.You’ll help…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 2 hours ago
B
Director of Business Development
Bertelsmann-Jobs
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
Arvato is hiring a self-motivated and entrepreneurial-minded Director of Business Development to join our growing team! In this role, you will be able to leverage your experience,…
Added 2 hours ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Global Director of Revenue Enablement, Digital, you will play a key role in designing, delivering, and optimizing strategic enablement programs that empower our…
Added 2 hours ago
BS
Senior Financial Analyst, FP&A
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Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
Deliver cutting edge solutions to our customers.
Added 3 hours ago
OPERATIONS SUPPORT OFFICER
City of Toronto
Toronto, ON
Reporting to the Program Manager, Project Excellence Office (PXO), the Operations Support Officer co-ordinates overall operational support activities for the section and division, and…
Added 3 hours ago
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Director of Business Development
Arvato
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
Arvato is hiring a self-motivated and entrepreneurial-minded Director of Business Development to join our growing team! In this role, you will be able to leverage your experience,…
Added 3 hours ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Global Director of Revenue Enablement, Digital, you will play a key role in designing, delivering, and optimizing strategic enablement programs that empower our…
Added 3 hours ago
KH
Applied AI Evaluation & Product Researcher (Contract)
Kids Help Phone
Toronto, ON
- $95,000 to $110,000 CAD / year
- Contract
…trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity…
Added 3 hours ago
IF
Manager, IT Service Delivery – Group Savings and Retirement
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…Retirement, you will play a key role in advancing the technology solutions that support the growth, digital experience and transformation of Group Savings and…
Added 4 hours ago
V|
Senior Director Process Engineering - NORAM
Veolia | Water Tech
ON · Ontario, Canada
- $169,000 to $220,000 CAD / year
- Full-time
We're seeking a strategic and highly experienced Senior Director of Process Engineering to lead the design and development of water, wastewater, and bio-solids treatment solutions across…
Added 4 hours ago
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Biorepository Technician I
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Mississauga, ON
- Full-time
…their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare…
Added 4 hours ago
UO
Lead, Enterprise Risk Management & Quality Assurance
University of Alberta
Edmonton, AB
- Full-time
The Lead, Enterprise Risk Management and Quality Assurance position reports to the Executive Director, Internal Audit (IA) & Enterprise Risk Management (ERM) to support the mandate of…
Added 4 hours ago
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Director, New Accounts and Documentation
RBC
Toronto, ON
- Full-time
The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The…
Added 4 hours ago
RS
QHSE Administrator (Contract position up to 18 months)
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Red Deer, AB
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Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 5 hours ago
Director, Global Cash Management Platforms
Scotiabank
Toronto, ON
The Director leads the strategic direction, development, and delivery of technology solutions across Global Cash Management technology. This role ensures alignment with business goals,…
Added 6 hours ago
RG
Superintendent
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Ottawa, ON
- $115,000 to $150,000 CAD / year
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Kids Help Phone

Applied AI Evaluation & Product Researcher (Contract)

Toronto, ON, Canada

$95,000 to $110,000 CAD / year · Contract

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Job details

Pay: $95,000 to $110,000 CAD / year
Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job title

Applied AI Evaluation & Product Researcher (12 Month Contract)

Department

Technology & Data

Reports to

Director, Applied Research

Salary range

$95,000 - $110,000

Job type

Full-Time, Contract, Hybrid working 1-2 days per week

Location

Toronto, Ontario

Posting period

Tuesday, November 17, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

KHP is looking for an Applied AI Evaluation & Product Researcher to lead product evaluation and user-centred research for its youth-facing generative AI product. This first-of-its-kind experience will offer low-intensity support through AI, incorporating human oversight informed by KHP’s 37+ years of supervising quality mental health support at scale.

Working with Data and Technology, Innovation, Applied Research, Clinical Services, and other internal teams, the researcher will develop and implement an evaluation strategy that defines success, examines user experience and risk, and translates findings into practical recommendations. They will also support coordination across teams and help develop clinical governance mechanisms for the initiative. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

The responsibilities

Evaluation Strategy and Measurement 

Develop and implement a comprehensive evaluation strategy for the system, from early testing through launch and post-launch monitoring
Create and maintain an evaluation matrix linking objectives, user scenarios, outcomes, indicators, data sources, timing, and decision criteria
Define measures of success for service users including user experience, adoption, trust, safety, equity, operational performance, and impact
Design evaluation activities and coordinate the collection, analysis, and interpretation of appropriate data
Establish processes for ongoing monitoring, learning, and continuous improvement, and communicate findings to project teams and leadership
Coordinate evaluation activities across internal workstreams and ensure that key evaluation decisions, findings, risks, dependencies, and resulting actions are documented and communicated to the appropriate teams

User Experience Research

Support user research to understand user needs, behaviours, expectations, barriers, and experiences across the end-to-end service journey
Design and conduct post-interaction surveys, usability testing, journey mapping, co-design activities, and other appropriate research methods 
Ensure research activities are inclusive, trauma-informed, accessible, and appropriate for the intended users and service context
Translate findings into clear recommendations for product design, user flows, service pathways, content, and implementation

Safety, Risk and Responsible AI 

Co-develop evaluation criteria, testing approaches, monitoring requirements, and escalation pathways for identified risks (e.g., user, clinical, operational, ethical, privacy, accessibility, and equity-related risks)
Assess unintended outcomes, inappropriate or unclear recommendations, potential bias, and other issues that may affect user safety or access to support
Contribute research evidence to responsible AI, privacy, and data governance processes and decisions
Collaborate with designated clinical leaders and subject-matter experts to ensure evaluation criteria reflect relevant clinical standards, service practices, and safety considerations

Implementation and Launch Readiness 

Work with internal teams to define launch-readiness criteria, decision points, evidence requirements, and timelines, and provide evaluation findings to support decisions by accountable product, operational, and clinical leaders
Identify user-experience issues that may affect implementation and recommend strategies for improvement
Support iterative testing throughout design, development and implementation and evaluate whether changes address identified user needs and risks

Reporting and Knowledge Translation 

Synthesize complex research and evaluation findings into practical recommendations, reports, presentations, briefings, and decision materials
Conduct literature reviews, environmental scans, and evidence syntheses relevant to Generative AI, digital services, user experience, safety, and implementation
Communicate research limitations, emerging risks, and evidence gaps clearly to technical and non-technical audiences

The qualifications

PhD degree (or Master’s degree with equivalent experience) in Human-Computer Interaction, User Experience Research, Psychology, Social Sciences, Evaluation, Implementation Science, Health Informatics, or a related field
Minimum 5 years of experience in generative AI systems evaluation, UX research, product research and evaluation, applied research, evaluation, digital service design, or a related area
Strong knowledge of responsible AI, AI safety, risk assessment, algorithmic evaluation, or technology governance
Strong experience with qualitative and quantitative research methods, including surveys, usability testing, and analysis
Experience developing evaluation frameworks, measurement strategies, success indicators, logic models, or evaluation matrices
Experience translating research findings into actionable product, service, or implementation recommendations
Experience collaborating with multidisciplinary teams that may include product, design, technology, data, research, and clinical partners
Strong project coordination, facilitation, stakeholder engagement, and written and verbal communication skills
Ability to manage multiple priorities, work through ambiguity, and communicate risks, trade-offs, and recommendations clearly

Prefererred

Experience working in mental health, youth services, healthcare, crisis support, or another safety-sensitive environment
Familiarity with clinical standards, privacy, accessibility, equity, and data governance considerations
Experience supporting product pilots, implementation readiness, launch activities, and post-launch monitoring
Familiarity with research, analytics, prototyping, or product collaboration tools

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

Hybrid work model
Comprehensive Employee Benefits Program
Emergency Travel Assistance
CAAT Pension Plan
Wellness programs
Recognition awards
Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

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More about this job

Responsibilities

Develop and lead evaluation strategies for a youth-facing generative AI product, including measurement, user research, safety and risk assessment, launch readiness, and ongoing monitoring. Coordinate research across multidisciplinary teams and translate findings into practical product, service, governance, and implementation recommendations.

Requirements

Requires a PhD or a master’s degree with equivalent experience in a relevant field, plus at least five years of experience in AI evaluation, UX or product research, applied research, or a related area. Candidates should bring strong qualitative and quantitative research skills, knowledge of responsible AI and risk assessment, experience building evaluation frameworks, and the ability to collaborate across multidisciplinary teams.

Skills

AI Evaluation
User Experience Research
Qualitative Research
Quantitative Research
Evaluation Strategy
Responsible AI
AI Safety
Risk Assessment
Usability Testing
Survey Design
Data Analysis
Clinical Governance
Project Coordination
Stakeholder Engagement
Research Synthesis
Product Research

Benefits

Hybrid Work Model
Emergency Travel Assistance
CAAT Pension Plan
Wellness Programs
Recognition Awards
Employee and Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Generative AI
AI Evaluation
Responsible AI
AI Safety
User Experience Research
Product Research
Applied Research
Evaluation Frameworks
Evaluation Matrix
Measurement Strategy
Qualitative Research
Quantitative Research
Surveys
Usability Testing
Journey Mapping
Co-Design
Risk Assessment
Clinical Governance
Privacy
Data Governance
Accessibility
Equity
Trauma-Informed Research
Launch Readiness
Post-Launch Monitoring
Literature Reviews
Environmental Scans
Implementation Science
Mental Health
Youth Services

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