Bilingual Coordinator, Outreach & Partnerships

Job title

Bilingual Coordinator, Outreach & Partnerships

Department

Service Programs

Reports to

Outreach & Partnerships Manager

Salary range

$46,700 - $49,000

Job type

Full-Time, Permanent, Hybrid working 2-3 days per week

Location

Toronto, Ontario

Posting period

Wednesday, October 28, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

​Kids Help Phone is looking for a passionate and energetic Coordinator, Bilingual Outreach & Partnerships to help connect young people across Canada with mental health resources and support services. In this role, you'll coordinate outreach initiatives, attend and support community events, build relationships with schools, post-secondary institutions, and community partners, and help expand awareness of Kids Help Phone's programs and services.

The ideal candidate is a strong relationship builder who is comfortable speaking to groups, coordinating events, engaging youth, and working collaboratively with internal and external stakeholders. As a bilingual team member, you will also provide French-language support through communications, outreach materials, translations, and stakeholder engagement activities.

The responsibilities:

Outreach and Events 

• Research and secure outreach opportunities that align with organizational priorities. 
• Coordinate and attend events, presentations, and community activations to promote KHP services and programs. 
• Build and maintain relationships with youth, educators, community partners, and other stakeholders. 
• Collaborate with internal teams and external partners on outreach initiatives, campaigns, and activations. 
• Travel across Canada as required to support outreach and awareness initiatives.

Outreach Operations 

• Support with outreach-related budgets and expenses, with support and oversight from the Manager. 
• Coordinate the ordering, distribution and inventory management of outreach and promotional materials. 
• Support KHP volunteers and ambassadors participating in outreach events, including coordinating volunteer involvement. 

Communications and Reporting 

• Support the development and implementation of outreach and engagement plans with schools, post-secondary institutions, community organizations, and other stakeholders. 
• Develop and distribute communications and outreach materials to promote KHP programs, services, resources, and events. 
• Provide French language support across programs and departments, including translations, communications, and stakeholder engagement, as required. 
• Monitor and respond to shared inboxes and external inquiries received by email, phone, and in person. 
• Analyze and report on outreach metrics, material dissemination, engagement trends, and stakeholder feedback to support continuous improvement. 

The qualifications:

Education and Knowledge 

• Post-secondary degree or diploma in relevant discipline  
• Strong understanding of school or post-secondary student landscape in Canada 
• Bilingualism; French and English

Experience/Skills 

• 1-2 years recent related experience working in the non-profit, mental health or community sector completing youth engagement, outreach or student support work 
• Outreach experience with youth 
• Experience working with volunteers and/or students 
• Event coordination experience 
• Experience and confidence in public speaking and facilitation 
• Strong written and verbal communication skills in both English and French 
• Proven ability to build relationships and work collaboratively with a broad range of stakeholders, including students, post-secondary administrators and program partners 
• Strong organizational and administrative skills, with the ability to manage multiple priorities, records, and deadlines 
• Ability to work independently, take initiative, and adapt in a fast-paced environment 
• Friendly, enthusiastic, and positive attitude 
• Must be comfortable with frequent travel, especially during the post-secondary school year (September – April) and must have a valid driver’s license 

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. 

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. 

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan. 

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.