Job title
Manager, Data Operating Model Program
Department
Technology & Data
Reports to
Director, Data Governance & Management
Salary range
$90,000 - $110,000
Job type
Full-Time, Permanent, Hybrid working 2-3 days per week
Location
Toronto, Ontario
Posting period
Monday, November 23, 2026
The opportunity
Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.
Reporting to the Director, Data Governance & Management, the Manager, Data Governance Program will lead the integrated delivery of Kids Help Phone’s Data Operating Model roadmap. The role will translate the strategic direction, priorities and acceptance criteria into executable plans; coordinate cross-functional workstreams; manage dependencies, resources, decisions, evidence and risks; and ensure completed controls transition into sustainable operational ownership. Working across Technology & Data, Clinical Operations, Privacy, Legal, Research, Finance, vendors and executive sponsors, the role will provide delivery discipline without displacing the accountability of business, control and risk owners. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!
The responsibilities
Integrated roadmap and portfolio delivery:
- Translate the Data Operating Model roadmap, program priorities and identifies risks into an integrated, outcome-based implementation plan with defined milestones, owners, deliverables, dependencies and target dates.
- Apply the roadmap’s mandatory-action, priority, readiness and dependency logic so urgent containment proceeds while broader work is appropriately sequenced.
- Own the portfolio delivery cadence and keep implementation aligned to priorities and acceptance criteria established through an EVP-approved program charter.
Program controls and executive reporting:
- Maintain the integrated roadmap, workstream plans, RAID log, dependency register, decision register, resource view, evidence dashboard, change log and financial tracking.
- Provide clear recommendations on sequencing, capacity, trade-offs and escalation needs, while preserving executive and accountable-owner decision authority.
- Prepare concise executive and steering-committee reporting on delivery status, critical path, capacity, funding, unresolved decisions, risks and required interventions.
- Establish common planning, status, evidence and escalation practices across internal teams, vendors, delivery partners and specialist advisors.
- Maintain traceability from program requirement through action, evidence, exception treatment, retesting and owner approval.
Workstream, dependency and decision coordination:
- Coordinate named workstream owners without replacing their accountability for business, service, privacy, technical or control decisions.
- Identify cross-project and vendor dependencies early, confirm prerequisite evidence and escalate blockers before they affect critical delivery paths.
- Maintain an executive decision calendar and prepare decision materials for ownership, capacity, funding, vendor, privacy, risk and future-state choices.
- Ensure decisions and approved changes to scope, timing, ownership and funding are documented and reflected across the program.
Evidence, assurance and risk closure:
- Coordinate completion-evidence requirements with control owners, Privacy, ERM/PSR and other assurance stakeholders.
- Track evidence completeness, exceptions, remediation and retesting, and assemble defensible closure packages for accountable owner review.
- Route unresolved residual risks to the authorized risk owner and preserve appropriate separation between control implementation and independent challenge.
- Ensure projects are not closed until enduring ownership, operating cadence, records, escalation routes and recurring assurance responsibilities are in place.
Capacity, partners and transition:
- Maintain a consolidated view of program demand, internal capacity, business-as-usual conflicts, backfill, external support and specialist needs.
- Coordinate vendors, technical delivery partners and advisors
- Lead handover from temporary program structures to funded KHP roles, domain owners, stewards and enduring portfolio governance.
- Work under the direction of the Director, Data Governance & Management to embed governance standards and stewardship expectations in program deliverables and operational handoffs, and escalate proposed changes to priorities, scope or acceptance criteria for approval.
The qualifications
- Progressive experience leading complex enterprise programs, portfolios or multi-workstream transformation initiatives.
- Demonstrated experience building and managing integrated plans, milestones, dependencies, RAID logs, decision registers, resource plans and executive reporting.
- Experience coordinating delivery across business, technology, data, privacy, legal, risk, finance, vendors and senior leadership.
- Strong understanding of data governance, risk, controls, evidence, assurance and operational handover in a regulated or high-sensitivity environment.
- Ability to distinguish delivery coordination from decision accountability and to escalate issues without taking authority away from accountable owners.
- Strong facilitation, written communication, negotiation, problem solving and executive presentation skills.
- Experience managing delivery partners, consultants, vendors and specialist resources against clear outcomes and handover expectations.
- Post-secondary education or equivalent combination of relevant education and professional experience.
Preferred / Advantageous
- Experience supporting data governance, privacy, analytics, data architecture or data program transformations.
- Experience in a high-sensitivity data environment
- Knowledge of data lifecycle, lineage, data quality, reporting assurance, vendor assurance and privacy impact processes.
- Relevant program or project management certification such as PMP, PgMP, PRINCE2, Agile or equivalent practical experience.
Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!
The application process
To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.
About KHP, Canada’s Unlock The Hope Youth Charity
Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.
Inclusion, Diversity, Equity and Accessibility (IDEA)
KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.
We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.
As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.
To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.
Accommodations
KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.
Compensation and benefits
Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:
- Hybrid work model
- Comprehensive Employee Benefits Program
- Emergency Travel Assistance
- CAAT Pension Plan
- Wellness programs
- Recognition awards
- Employee and Family Assistance Program (EFAP)
Candidate verification
The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.
Privacy
KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.
Message to agencies
KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.
