Customer service representative jobs in Canada

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Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 13 days ago
T
Customer Service Representative
Tirecraft
Ingersoll, ON
- Full-time
…automotive services. We’re looking for a detail-oriented and customer-focused Customer Service Representative to join our growing Distribution Centre team in Ingersoll. In this role, you’ll…
Added 13 days ago
GF
Customer Service Representative (Motivator) - Red Deer Parkland Mall
GoodLife Fitness
Red Deer, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 13 days ago
Customer Service Representative (English/Spanish Bilingual)
Fleetworthy
Edmonton, AB
The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether…
Added 13 days ago
KC
Customer Service Representative
KIK Consumer Products
Montreal, QC
- Full-time
The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on…
Added 13 days ago
EM
Customer Service Representative - Fort McMurray Airport
Enterprise Mobility
Fort McMurray, AB
- $19 CAD / hour
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 13 days ago
M
Licensed Customer Service Representative
MutualONE
Seaforth, ON
- Full-time
Must possess a valid driver's license
Added 13 days ago
M
Licensed Customer Service Representative
MutualONE
Ilderton, ON
- Full-time
Must possess a valid driver's license
Added 13 days ago
Customer Service Representative
U-Haul
Moncton, NB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 13 days ago
CK
Customer Service Representative
Circle K
Corner Brook, NL
- Part-time
Night shift premium
Added 13 days ago
Customer Service Representative
Circle K
Dieppe, NB
Night shift premium
Added 13 days ago
CK
Customer Service Representative
Circle K
Bridgetown, NS
- Part-time
Night shift premium
Added 13 days ago
QM
Représentant(e) en service à la clientèle / Customer Service Representative
Quantum Management Services Ltd.
Laval, QC
- $52,000 to $55,000 CAD / year
- Full-time
Our client is seeking a Customer Service Representative to join a growing team where customer satisfaction, teamwork, and professional development are at the heart of the organization.
Added 13 days ago
A
Customer Service Representative
Altis
Toronto, ON · North York, ON
- Full-time
You will deliver exceptional customer service across all touchpoints, resolving complaints with empathy and escalating as needed to ensure timely resolution.
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 13 days ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
Previous customer service or client-facing experience.
Added 13 days ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
Previous customer service or client-facing experience.
Added 14 days ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
The position of Customer Service Associate is based in Pittsburgh, Pennsylvania. The primary responsibility of the Customer Relationship Specialist is to answer product questions and…
Added 14 days ago
NC
Customer Service Representative - Prince George Airport
National Car Rental
Prince George, BC
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 14 days ago
TN
Customer Service Representative
Trouw Nutrition
St. Marys, ON
- Full-time
Get ready to Own your direction as a Customer Service Representative supporting our Poultry business at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and…
Added 14 days ago
G
WPG - Customer Service Representative
Gardewine
Winnipeg, MB
- Temporary
We are currently seeking a Customer Service Representative (CSR) - Term to join our team in Winnipeg, MB.
Added 14 days ago
TS
Customer Service Representative
Total Sanitation Services
Sarnia, ON
- Full-time
…lot of pies to make sure our customers are getting excellent service, this is the role for you! Our Customer Service team is renowned for its dedication, understanding of our business and…

KIK Consumer Products

Customer Service Representative

Montreal, QC, Canada

Full-time

Apply on edwa.fa.us2.oraclecloud.com About employer

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Job details

Job type: Full-time
Experience: College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience
Posting language: English
Posted: Oct 27, 2026

Original job description

The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on operational issues, while contributing to customer satisfaction and overall performance service level.

Responsibilities

Key Responsibilities

Enter customer orders
Process orders based on customer priorities and operational constraints, including inventory, production, and transportation
Schedule deliveries with our carriers
Manage appointment scheduling for our customers’ transportation needs through customer portals
Answer phone calls and manage the email inbox for order follow-up
Maintain proactive communication with key customers such as Costco, Loblaw, Walmart, and others to anticipate issues and manage priorities
Collaborate with the sales, planning, production, and logistics teams to ensure efficient service
Collaborate with the Finance department to follow up on unbilled orders at month-end
Manage issues and handle customer complaints effectively
Validate product availability and communicate delays or supply and production issues affecting customers through reporting and analysis
Monitor delivery performance, including OTIF, and contribute to resolving gaps
Identify opportunities to improve customer service processes and optimize workflows

Qualifications

Desired Profile

Excellent communication skills, both spoken and written
Ability to analyze and solve problems
Strong customer service orientation
Autonomy, attention to detail, and strong organizational skills
Good proficiency in Microsoft Office
Knowledge of the JDE system is an asset
Bilingualism in French and English, written and spoken
College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience

Apply on edwa.fa.us2.oraclecloud.com About employer

More about this job

Responsibilities

Manage customer orders, delivery scheduling, inquiries, and complaints while coordinating with carriers and internal sales, planning, production, logistics, and finance teams. Monitor product availability and delivery performance, communicate operational issues, and identify ways to improve customer service workflows.

Requirements

The role seeks strong spoken and written communication, analytical problem-solving, customer service orientation, autonomy, attention to detail, and organizational skills, along with Microsoft Office proficiency; JDE knowledge is an asset. A college diploma in administration or a related field, or an equivalent combination of two to three years of customer service experience, is desired, as is spoken and written French-English bilingualism.

Skills

Customer Service
Order Management
Delivery Coordination
Customer Communication
Problem Solving
Complaint Resolution
Inventory Coordination
Production Coordination
Transportation Scheduling
Cross-Functional Collaboration
Performance Monitoring
OTIF Monitoring
Process Improvement
Microsoft Office
JDE
French-English Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Entry
Order Management
Delivery Coordination
Carrier Scheduling
Customer Portals
Customer Inquiries
Email Management
Customer Complaints
Inventory
Production
Transportation
Logistics
Sales Coordination
Planning
Finance
Unbilled Orders
Product Availability
Supply Issues
Delivery Performance
OTIF
Reporting
Analysis
Process Improvement
Workflow Optimization
Microsoft Office
JDE
French-English Bilingualism

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