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Added 5 mins ago
P&
Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
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CNC Operator, Mills - Afternoon Shift
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- Full-time
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Mississauga, ON
- Full-time
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Added 7 mins ago
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Co-op/Intern Human Resources
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- Internship
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Kinaxis Inc.

Co-op/Intern IT Support Technician

3199 Palladium Drive, Ottawa, ON, K2T 0N9, Canada

On-site

$19.46 - $28.55 hourly rate. · Internship

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Applications open in a new tab.

Job details

Pay: $19.46 - $28.55 hourly rate.
Job type: Internship
Workplace: On-site
Apply by: Oct 19, 2026
Experience: College diploma in a related discipline and 1+ years relevant experience in a customer-focused environment working with global end users
Posting language: English
Posted: Sep 10, 2026

Original job description

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team

As a member of our IT Services team, you will provide superior support to our employees to ensure they have effective use of their computer, software and network. You will be responsible for providing support for hardware, software and application support and assist the team ongoing projects.

Location

This is an on-site position. You must be in the Ottawa, Canada office, five days a week.

Term Duration

This is a full-time, 12-month position, starting January 2027.

Co-op / Intern Eligibility

This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.

Compensation range

$19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

What you will do

Provide responsive and friendly telephone, face-to-face and online support to Kinaxis end-users who are distributed globally
Work from a queue of tickets logged against systems/services supported by Kinaxis Corporate IT, staying within our SLA
Ensure proper escalation occurs for unresolved issues
Install and configure software and hardware for end users and the IT infrastructure
Assist in testing systems both developed in-house and hosted in the cloud
Provide guidance and best practices on IT services to end users
Assist the team in the set-up, testing of multiple workstations
Asset Management to help the team maintain accurate information of IT assets
Create user accounts and manage access control based on company policies
Occasionally interact with third party providers from a hardware warrantee perspective
Must be onsite to support Kinaxis’ current and new headquarters in Kanata West
May perform additional projects upon request

What we are looking for

College diploma in a related discipline and 1+ years relevant experience in a customer-focused environment working with global end users
Strong knowledge supporting hardware and OS issues (macOS and Windows 10&11), Office 365, MS Teams, SharePoint, and BitLocker.
Working knowledge of Active Directory Users and Computers
Basic knowledge of ticket handling software
Familiarity with End-Point management tool to provide support remotely
Ability to effectively work as a team while delivering and supporting IT solutions to global resources while being managed remotely
Ability to work independently and remotely within a team environment and effectively follow direction and procedures
Ability to prioritize effectively and work on concurrent tasks
Strong analysis and problem-solving skills
Ability to communicate effectively, verbally and in writing to global users
Excellent customer service skills
Self motivated
Ability to adapt rapidly to dynamic and changing environments

Things that would definitely help

Cisco or Microsoft certifications
TCP/IP, VPN, remote access, VOIP protocols using Teams, (basic switching and routing skills)
Knowledge of troubleshooting mobile devices (android or iOS)
Any familiarity with applications like: ServiceNow, Okta, Salesforce, Windows Hello for Business, Intune and Autopilot
Ability to learn new skills and technologies quickly.

We’re accepting applications now through end of day of Sunday, October 18, 2026. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged.

#Coop, #Internship, #Intern,

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

Flexible vacation and Kinaxis Days (company-wide days off)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs, training, and career development
Recognition programs and referral rewards
Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

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More about this job

Responsibilities

Provide responsive technical support to global end-users for hardware, software, and network issues. Manage support tickets, assist with IT infrastructure projects, and maintain accurate asset management records.

Requirements

Requires a college diploma in a related discipline and at least one year of relevant experience in a customer-focused environment. Candidates must have strong knowledge of macOS, Windows, and Microsoft productivity tools.

Skills

Hardware support
Software support
MacOS
Windows 10
Windows 11
Office 365
MS Teams
SharePoint
BitLocker
Active Directory
Ticket handling
End-point management
Customer service
Problem-solving
Asset management
Troubleshooting

Benefits

Flexible vacation
Kinaxis days
Flexible work options
Physical and mental well-being programs
Virtual fitness classes
Mentorship programs
Training and career development
Recognition programs
Referral rewards
Hackathons

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Hardware
Software
MacOS
Windows
Office 365
MS Teams
SharePoint
BitLocker
Active Directory
End-Point Management
ServiceNow
Okta
Salesforce
Intune
Autopilot
Cisco
VPN
VOIP
Supply Chain
Asset Management
Technical Support
Troubleshooting
Customer Service
Infrastructure

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