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Kindred Credit Union

Member Services Representative/ Teller

Milverton, ON, N0K 1M0, Canada

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Oct 5, 2026

Original job description

The Kindred team is at the heart of our cooperative, bringing our values to life every day. In fact, they are woven into everything we do. More than financial professionals, we're trusted partners who care deeply about our members and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities.

We are currently recruiting a part-time permanent Member Services Representative (MSR)/ teller vacancy in our Milverton Branch.

Reporting to the Manager, Member Services Team, Kindred MSRs serve as a knowledgeable and trusted service partner, assisting members to fulfill a wide variety of everyday banking transactions. You’ll become an expert on Kindred’s distinctive product offerings so you can confidently share information with members and respond to their banking questions.

Key Responsibilities:

Build relationships with members, asking good questions and listening to understand their needs
Deliver exemplary service to members in completing a variety of everyday financial transactions.
Refer members to branch colleagues for advice and solutions relating to credit and investments
Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want

This role provides a great foundation for a career in financial services: you’ll be set up for success with a thorough training program and supported with ongoing development to grow into your full potential.

As the ideal candidate, you bring qualifications and experience in:

Customer service and cash handling, experience in banking preferred
Expertise in MS Office & confident learning new applications
Active commitment to Kindred’s shared values and purpose

Why Kindred

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. For many roles, we offer flexible and remote options that we can discuss with you. And of course, your total rewards package includes competitive cash compensation plus an array of wellness benefits and financial products and services at preferred rates for employees.

Our comprehensive total rewards package includes:

Starting rate: $23 per hour
Performance based target incentives (5%), tied to individual, team and organizational results
Employer paid Group benefits plan with no waiting period
Employer matching at 5% on Group Savings Plan with no waiting period
Three weeks of vacation and generous paid time off provisions
Career growth opportunities, training & development support
Comprehensive staff benefits on financial products & services

When you choose Kindred to further your career, you’re joining an engaged workforce at a certified that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.

RSVP

Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply.

At Kindred, we value genuine connection. We don’t use AI to screen applications - every resume is reviewed by a real person. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person. If you choose to use AI to support your application materials, we encourage you to ensure your own voice and personality still come through. Kindred will acknowledge all applications received and advise all candidates when the position is filled.

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.

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More about this job

Responsibilities

The Member Services Representative will build relationships with members while delivering exemplary service for everyday financial transactions. They will also provide guidance on financial products and ensure members are comfortable using digital banking channels.

Requirements

Candidates should have experience in customer service and cash handling, with a preference for those with a banking background. Proficiency in Microsoft Office and a willingness to learn new applications are also required.

Skills

Customer service
Cash handling
Banking
Microsoft Office
Relationship building
Financial transactions
Digital banking support
Communication

Benefits

Group benefits plan
Group savings plan
Vacation
Paid time off
Training and development support
Financial products and services at preferred rates

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Teller
Banking
Cash Handling
Customer Service
Financial Services
Microsoft Office
Digital Channels
Relationship Management
Financial Guidance
Stewardship
Integrity
Cooperative
Living Wage

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