Member Services Representative/ Teller

The Kindred team is the heart of our cooperative, bringing our values to life every day. More than financial professionals, we are trusted guides, community builders, and champions of mutual aid. Our dedication ensures that every member experience is shaped by care, integrity, and expertise. Whether offering financial guidance or strengthening community connections, we embody what it means to connect values and faith with finances - working together to INSPIRE PEACEFUL, JUST, AND PROSPEROUS COMMUNITIES.

You're invited to make a difference as a permanent full time Member Services Representative in our New Hamburg branch.

Reporting to the Manager Member Services Team, this role requires a detailed and friendly service partner, who will serve and connect members with solutions that best fit their financial needs, enabling them to make peace with their money.

Key Responsibilities:

• Build relationships with members, asking good questions and listening to understand their needs

• Deliver exemplary service to members in completing a variety of everyday financial transactions.

• Refer members to branch specialists for advice and solutions relating to credit and investments

• Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs.

• Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want.

What to bring:

You're a great fit for this opportunity if you're relational (you enjoy connecting with others), solution-focused (you’re curious about needs and committed to finding the right path forward), and energized by how Kindred’s unique approach to banking can create a positive impact in our communities.

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with team members.

Plus, you bring qualifications and experience:

• Strong customer service and relationship-building skills
• Financial literacy or experience in banking (beneficial)
• Some post-secondary education, ideally in business or accounting
• Comfort with MS Office and a willingness to learn new systems
• A sincere alignment with Kindred’s values and purpose

Why Kindred

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff.

Our comprehensive total rewards package includes:

• The minimum starting rate at Kindred is $21.30 per hour

• Group benefits plan & commitment to staff wellness

• Three weeks of vacation to start and generous paid time off provisions

• Career growth opportunities, training & development support

• Comprehensive staff benefits on financial products & services

When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp™ that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.

RSVP 

Ready to choose Kindred?  Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a fit, please apply with your resume and a short note sharing why you’re interested in joining Kindred. Your application will be acknowledged and all candidates will be informed when the position is filled.

We look forward to connecting with you!

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.