Front Desk Associate
- Toronto, ON, Canada
On-site
Part-time
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Job details
- Job type
- Part-time
- Workplace
- On-site
- Posting language
- English
- Posted
Original job description
Company Description
Join an innovative and growing high-end healthcare clinic. At Kinetic Labs, we provide elite care for the everyday athlete. If you're a driven, compassionate individual interested in being part of a high performance and forward-thinking team, we encourage you to apply.
Job Description
As a Front Desk Associate, you provide initial and lasting impressions for our clients. The ideal candidate is outgoing and enthusiastic and has hospitality and customer service experience. Healthcare experience is not required but is an asset. We’re a fast-moving and innovative team, so adaptability is important, as is a passion for improving the health and wellness of others.
Qualifications
Requirements
- Provide exceptional client experience and hospitality via phone and in-person interactions
- Strong phone performance. Answer rates, new patient booking rates, scripts, etc
- Welcome, orient and interact with clients
- Problem solve client inquiries using knowledge of Kinetic Labs products and services
- Manage appointment scheduling, invoicing, and health insurance submission using cloud-based software (Jane app)
- Ensure completion of digital checklists
- Maintain a clean and organized interior and exterior clinic environment
- Report any issues with the physical space of the clinic
- Handle laundry items and restocking linens in treatment rooms
- Products are stocked, organized, and follows brand guidelines
- Help with social media content recording
- Suggest improvements and escalate any operational issues to the Clinic Operations Lead
- Each month, meet with Clinic Operations Lead and the team to discuss operational challenges and solutions
Schedule:
- Two weekdays from 3:30/4 - 8pm
- Alternating Saturday coverage by appointment (up to 7 hour shift)
Additional Information
Benefits
- Work with a passionate and driven team including physiotherapists, massage therapists and chiropractors
- Staff discount on all services
- Access to fully equipped gym area
- Educational opportunities and staff lunch and learns
*Students welcome to apply
We are looking forward to receiving your application!
More about this job
Responsibilities
The Front Desk Associate at Kinetic Labs will greet clients, answer calls, book appointments, and handle invoicing and insurance paperwork. They will also keep the clinic tidy, restock supplies, and report problems to the operations lead.
Requirements
Candidates need hospitality or customer service experience and strong phone skills. Healthcare experience is an asset but not required. Adaptability and a passion for health and wellness are important.
Skills
- Jane app
- Cloud-based scheduling software
- Appointment scheduling
- Invoicing
- Health insurance claim submission
- Telephone etiquette
- Customer service
- Hospitality
- Client relations
- Problem solving
- Social media content recording
- Inventory and stock organization
- Digital checklists
- Cleaning and organization
Benefits
- Staff discount on all services
- Access to fully equipped gym area
- Educational opportunities
- Staff lunch and learns
Categories
- Healthcare
- Customer Service & Support
- Administrative
- Sports & Recreation
Keywords
- front desk
- receptionist
- customer service
- hospitality
- client experience
- phone booking
- appointment scheduling
- patient booking
- invoicing
- health insurance billing
- Jane app
- clinic administration
- medical office
- wellness clinic
- physiotherapy clinic
- social media content
- part-time
- evening shift
- Saturday shift
Seniority
Entry level
Perks
- Employee discount
- Wellness program
- Meals
Tools
- Jane app