Bilingual Customer Service Representative

Kinetic Search Group is recruiting a Bilingual Sales Administrator on behalf of an established, industry-leading manufacturer serving the commercial and industrial construction markets.

Our client specializes in engineered building products and durable surface solutions used across a diverse range of commercial and industrial environments. Known for its commitment to product quality, technical expertise, and customer service, the organization has built a strong reputation for supporting customers across North America and internationally.

This opportunity is ideal for a detail-oriented, organized, customer-focused professional who enjoys a collaborative environment and supporting a busy sales organization. As a Bilingual Sales Administrator, you will play a key role in coordinating customer orders, supporting territory sales representatives, and ensuring accurate, timely communication between internal departments.

Responsibilities

• Manage the complete order administration cycle, processing orders submitted by Territory Sales Representatives while ensuring accuracy and completeness.
• Prepare, obtain, and maintain supporting documentation, including insurance certificates, workers' compensation documentation, customs paperwork, warranties, and other project-related requirements.
• Coordinate with sales, operations, logistics, and other internal departments to address customer orders and project requirements efficiently.
• Verify product availability and communicate inventory or delivery updates as required.
• Maintain and monitor daily order backlogs, identify outstanding requirements, and follow up to support timely fulfillment.
• Process product returns and related administrative documentation.
• Provide responsive administrative and customer service support to internal sales teams in both English and French.
• Maintain accurate records and contribute to the overall efficiency of sales administration processes.

Qualifications & Experience

• Fluency in both English and French is required, with strong written and verbal communication skills.
• Previous experience in sales administration, order processing, customer service, or a related administrative position.
• Proficiency with Microsoft Office 365, particularly Excel, Word, and Outlook.
• Strong data entry skills with exceptional attention to detail and accuracy.
• Excellent organizational and time-management abilities, with the capacity to manage multiple priorities.
• Comfortable working in a fast-paced environment where responsiveness and accuracy are essential.
• Strong interpersonal skills and a customer-focused approach to supporting internal and external stakeholders.
• Ability to work independently while contributing positively to a collaborative team.
• Adaptable, resourceful, and comfortable responding to changing business requirements.

Additional Assets:

• Experience supporting an industrial, manufacturing, construction products, or distribution business.
• Familiarity with order management, inventory coordination, or ERP systems.
• Experience preparing documentation associated with commercial construction or industrial projects.

What Our Client Offers

• Competitive base salary.
• Performance-based annual bonus opportunity.
• Comprehensive company-paid benefits.
• Competitive vacation entitlement and flexible personal absence days.
• A supportive, team-oriented workplace that emphasizes work-life balance.
• The opportunity to join a well-established organization with a strong market presence and long-term stability.

Work Environment

This is a full-time, permanent, on-site position in Whitby, Ontario, with regular hours from 8:30 AM to 5:00 PM, Monday through Friday. This role requires daily collaboration with internal departments and sales professionals, so an on-site presence is essential.

If you are a bilingual administrative professional who thrives in a fast-paced, customer-focused environment and enjoys supporting a successful sales team, we would welcome the opportunity to connect.