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King Heating Products Inc.

Customer Service and Office Administrator

Surrey, BC, Canada
South Surrey, BC, Canada

$48,000 to $55,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $48,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 5, 2026
Experience: Approximately 1–3 years of experience in customer service, order administration, office administration, sales support, or a similar role.
Posting language: English
Posted: Nov 5, 2026

Original job description

Customer Service and Office Administrator

Location: Surrey, BC

Job Type: Full-time | On-site

Salary: CAD $48,000–$55,000 per year

About King Heating Products

King Heating Products is a growing Canadian company specializing in high-efficiency heating and hydronic solutions for the residential and commercial markets.

As our business continues to grow across Canada and the United States, we are looking for a reliable, organized, and customer-focused Customer Service and Office Administrator to join our team in Surrey, BC.

This is a hands-on role supporting several areas of the business, including customer service, order processing, shipping coordination, warranty administration, and operational data management.

The Role

The Customer Service and Office Administrator will play an important part in the day-to-day operations of King Heating Products.

The successful candidate will be responsible for handling incoming customer communications, entering and following up on orders, supporting shipping activities, maintaining accurate product and serial-number records, and assisting with warranty-related processes.

This role is well suited to someone who is organized, detail-oriented, comfortable working across different departments, and able to manage several tasks throughout the day.

Key Responsibilities

Customer Service & Front Office Support

Monitor and respond to incoming emails.
Answer incoming phone calls and direct enquiries appropriately.
Provide day-to-day support to customers, distributors, and internal team members.
Assist with general administrative and office-related activities as required.

Order Processing

Enter customer orders accurately into the company system.
Review open orders and backorders and follow up on items that are ready to ship.
Prepare packing slips and provide the necessary documentation to the warehouse team.
Maintain accurate order information and supporting documentation.
Follow orders through the process from entry to shipment.

Shipping Coordination

Schedule customer shipments and coordinate daily pickups.
Work closely with the warehouse team to ensure orders are prepared and shipped correctly.
Update shipment tracking information.
Support the flow of information between customers, the warehouse, and internal teams.
Follow up on outstanding or delayed shipments when required.

Invoicing Support

Prepare customer invoices based on completed orders for final processing by the Finance team.
Ensure invoice information is accurate and consistent with order and shipment records.
Maintain the operational documentation required to support invoicing.
Coordinate with Finance when order, shipment, or invoice information requires clarification.

Warranty Administration

Manage warranty-related communications by email.
Collect and organize the information required to process warranty claims.
Process website warranty registrations.
Support warranty requests from distributors and customers.
Maintain accurate warranty and product records.
Follow up on warranty information and resolve incomplete or incorrect entries.

Serial Number & Product Tracking

Maintain accurate serial-number records for products.
Update tracking and serial-number information in company systems and spreadsheets.
Support the development of a complete product history from production through shipment and warranty registration.
Help improve and streamline serial-number tracking processes.
Ensure product and serial-number information is accurately recorded and easily traceable.

Inventory & Operational Support

Assist with product and boiler assembly records in the operating system.
Review and flag inventory or parts discrepancies for the appropriate team to investigate.
Support backorder and open-order reviews.
Help maintain accurate operational data in company systems.
Assist with filing and document management.
Support Sales, Warehouse, Customer Service, and Finance with operational information when required.

What We’re Looking For

Required

Approximately 1–3 years of experience in customer service, order administration, office administration, sales support, or a similar role.
Strong organizational skills and attention to detail.
Comfortable working with order-entry and administrative systems.
Good Microsoft Excel skills.
Strong written and verbal communication skills in English.
Ability to manage multiple priorities and switch between customer service, administration, and operational tasks.
Comfortable working independently while collaborating closely with other departments.
A high level of accuracy when entering orders, serial numbers, and customer information.
A positive and professional approach when dealing with customers and colleagues.

Preferred / Assets

Experience in a distribution, wholesale, manufacturing, HVAC, plumbing, or industrial products environment.
Experience with ERP, inventory management, or order-processing software.
Previous experience coordinating shipments or working with warehouse teams.
Experience with warranty administration.
Familiarity with invoices, packing slips, purchase orders, and shipping documentation.
Experience maintaining product, inventory, or serial-number databases.

Technical HVAC knowledge is not required, although experience in the heating, plumbing, or building-products industry would be an asset.

The Person We’re Looking For

We are looking for someone who is:

Organized
Accurate
Reliable
Customer-focused
Proactive
Flexible
Team-oriented

Why Join King Heating Products?

This position provides an opportunity to become an important part of the day-to-day operations of a growing North American business.

You will work closely with several areas of the company and gain exposure to customer service, sales administration, logistics, inventory, warranty management, and business operations.

For someone looking to build experience in a growing organization, the role offers the opportunity to take on increasing responsibility over time.

If you are organized, detail-oriented, and enjoy working in a fast-moving customer and operations environment, we would like to hear from you.

Benefits

On-site parking
Paid time off

Work Location: In person - Surrey, BC

How to Apply

Please submit your résumé through this LinkedIn job posting.

Apply About employer

More about this job

Responsibilities

Respond to customer communications, enter and track orders, coordinate shipments, prepare invoice information, and administer warranty requests and registrations. Maintain accurate product, inventory, and serial-number records while supporting warehouse, sales, customer service, and finance operations.

Requirements

The role requires approximately 1–3 years of relevant customer service or administrative experience, strong organization and attention to detail, good Microsoft Excel skills, and clear English communication. Candidates should be comfortable with order-entry systems, managing multiple priorities, and working independently while collaborating across departments; distribution, ERP, shipping, warranty, or industry experience is an asset.

Skills

Customer Service
Order Processing
Office Administration
Shipping Coordination
Warranty Administration
Microsoft Excel
Order-Entry Systems
ERP Systems
Inventory Management
Serial-Number Tracking
Invoicing Support
Data Accuracy
Written Communication
Verbal Communication
Organization
Attention to Detail

Benefits

On-Site Parking
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Office Administration
Order Processing
Order Entry
Shipping Coordination
Warranty Administration
Warranty Registration
Serial-Number Tracking
Inventory Management
ERP Systems
Microsoft Excel
Invoicing
Packing Slips
Purchase Orders
Shipping Documentation
Backorders
Warehouse Coordination
Product Records
Operational Data Management
Heating Equipment
Hydronic Solutions
HVAC
Plumbing
Wholesale Distribution
Manufacturing

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