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Added 1 min ago
OI
Robotic Systems Sr Designer f/m
Orthosoft Inc.
Montreal, QC
- Other
Hybrid role with a minimum expectation of three days per week in office
Added 16 mins ago
AH
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Senior Program Lead (SPL), Provincial Systems, Programs and Performance (PSPP) is a key member of the Cancer Care Alberta (CCA) Executive Leadership Team. Core responsibilities and…
Added 16 mins ago
AH
Clinical Informatics Lead
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Patient Flow and Capacity Management Clinical Informatics Lead, reporting to the Patient Flow and Capacity Management CORe Lead, partners with Acute Care Alberta (ACA) and other Health…
Added 16 mins ago
AH
Lead
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Health Economics Program Lead, Cancer Research & Business Partnerships, the Health Economics Lead will be responsible for integrating cost and outcomes data and conducting…
Added 16 mins ago
SP
Sr. Analyst, TMT Commercial Business
Salesforce Partner Canada
Toronto, ON
- Full-time
…executive gatherings, managing campaign operations, or analyzing data to refine future marketing…
Added 16 mins ago
SP
Talent Advisor, AI Labs
Salesforce Partner Canada
Toronto, ON
- Full-time
…following areas; Applied Science, Machine Learning, and/or Data Science and hiring at a company where the bar for talent is set at the top of the market for the next generation of…
Added 16 mins ago
PF
Scientifique principal·e des données - BESS | Senior Data Scientist - BESS
Power Factors
Montreal, QC
- Full-time
Added 2 hours ago
Team Lead, Software Engineer - Data
ACV
Toronto, ON
…Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions…
Added 3 hours ago
CC
RQ11834 - Business Analyst
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Haves Experience:
Added 4 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 4 hours ago
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Client Success Manager
Haystack
Canada
- $90,000 to $120,000 CAD / year
- Full-time
Lead weekly client status meetings covering campaign reporting, optimisations and insights.
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
M
Senior Marketing Specialist- US and Canada Locations
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 4 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
S
Talent Advisor, AI Labs
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…following areas; Applied Science, Machine Learning, and/or Data Science and hiring at a company where the bar for talent is set at the top of the market for the next generation of…
Added 4 hours ago
S
Sr. Analyst, TMT Commercial Business
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…executive gatherings, managing campaign operations, or analyzing data to refine future marketing…
Added 4 hours ago
L
Applied AI/ML Scientist
lululemon
Vancouver, BC
- Full-time
The Enterprise Data & AI team is a strategic and operational driver of growth for lululemon, owning and building the data and AI platforms and products that enable the enterprise to operate…
Added 4 hours ago
L
Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
Bachelor’s degree in related field – Business, Data Analytics, statistics, mathematics preferred.
Added 4 hours ago
L
Senior AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
The Enterprise Data & AI team is a strategic and operational driver of growth for lululemon, owning and building the data and AI platforms and products that enable the enterprise to operate…
Added 4 hours ago
L
Senior Product Manager - Omni Channel Fulfillment
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 4 hours ago
L
Senior Cybersecurity Engineer - Data & AI Security
lululemon
Vancouver, BC
- Full-time
As a Senior Cybersecurity Engineer, you will lead complex security engineering initiatives, designing and implementing security controls, platforms, and solutions that protect critical…
Added 4 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
O
Head of Growth
Optix
Vancouver, BC
- $130,000 to $150,000 CAD / year
- Full-time
…we target, how we position Optix and where we invest. You'll lead the existing marketing team and build it along the way, staying hands-on with acquisition experiments, advertising and…
Added 4 hours ago
L
Senior Technology Director - Merchandise Planning
lululemon
Vancouver, BC
- Full-time
…development to merchandising, sourcing, assortment planning, master data management, and go to market. We partner closely with design, technical development, merchandising, sourcing, and…

KingdomBuilding Leadership, Inc.

Head of Customer Experience

AB, Canada
Edmonton, AB, Canada

$15 - 30 / hr depending on experience and references · Contract

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Job details

Pay: $15 - 30 / hr depending on experience and references
Job type: Contract
Working hours: 10-20 hours per week
Posting language: English
Posted: Sep 30, 2026

Original job description

Company Description KingdomBuilding Leadership, Inc. (KBL) is focused on developing high-impact business and community leaders through training in leadership, high performance growth, and healthy high-achieving teams. Using proprietary SalesMRI (c) and SalesSOAP (c) methodologies, KBL equips sales professionals and leadership teams with skills to drive rapid, sustainable revenue growth. The organization’s mission is to build a new generation of purpose-driven leaders and sellers, grounded in science and supported by technology, advanced analytics, and adult-learning techniques. KBL’s culture is anchored in service, generosity, and courage, and the company has a proven track record of helping clients dramatically increase their impact and revenues. Recent client engagements have achieved up to 300% revenue growth over four years and more than 100% growth within 12 months.

Role Description The Head of Customer Experience is a contract role responsible for designing and leading customer experience strategies that align with KBL’s mission and values. This hybrid position is based in Edmonton, AB, with flexibility for some work from home. Day-to-day responsibilities include mapping and optimizing the end-to-end client journey, monitoring customer satisfaction, and identifying opportunities to enhance service delivery and program effectiveness. The role involves collaborating with leadership, sales, and training teams to ensure consistent, high-quality interactions across touchpoints, using data and analytics to inform decisions. The Head of Customer Experience will also develop feedback loops, manage customer issue resolution, and implement continuous improvement initiatives that elevate the experience for clients and partners.

Qualifications

Candidates should possess strong Customer Experience Management and Customer Experience skills, including the ability to design and execute client journey strategies.
Candidates should possess Customer Satisfaction and Customer Service skills, with a track record of improving client outcomes and resolving issues effectively.
Candidates should possess solid Analytical Skills, with experience using data and insights to drive customer-focused decisions and measure impact.
Experience leading customer experience or customer success functions in professional services, consulting, training, or sales enablement environments is beneficial.
Proven ability to collaborate with cross-functional teams, influence stakeholders, and lead change initiatives that enhance client relationships.
Strong communication, facilitation, and presentation skills, with comfort engaging senior leaders and diverse client groups.
Experience working in hybrid environments and managing client interactions both in-person and virtually is an asset.
Social media successes & event planning in business, marketing, communications, organizational development, or a related field, or equivalent experience, is preferred.

Hours

On average, 10-20 hours per week to start

. Additional hours based on performance.

Hourly rate

$15 - 30 / hr depending on experience and references

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More about this job

Responsibilities

Design and lead customer experience strategies, map and optimize the end-to-end client journey, monitor satisfaction, and identify ways to improve service delivery and program effectiveness. Collaborate with leadership, sales, and training teams to use data, manage feedback and issue resolution, and implement continuous improvement initiatives across client and partner interactions.

Requirements

Candidates should have experience leading customer experience or customer success functions, ideally in professional services, consulting, training, or sales enablement, and be able to use data to improve client outcomes. Strong collaboration, stakeholder influence, communication, facilitation, and presentation skills are required; hybrid client engagement experience and relevant education or equivalent experience are preferred.

Skills

Customer Experience Strategy
Client Journey Mapping
Customer Satisfaction
Customer Service
Analytical Skills
Data-Driven Decision-Making
Issue Resolution
Continuous Improvement
Cross-Functional Collaboration
Stakeholder Influence
Change Leadership
Communication
Facilitation
Presentation Skills
Event Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Success
Client Journey Mapping
Customer Satisfaction
Customer Service
Sales Enablement
Professional Services
Consulting
Training
Data Analytics
Feedback Loops
Issue Resolution
Continuous Improvement
Cross-Functional Collaboration
Stakeholder Management
Change Initiatives
Hybrid Work
SalesMRI
SalesSOAP
Adult Learning

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Work requirements

Jobs in Canada