Inside Sales (Applications Champion)- Nisku, AB
- Nisku, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Inside Sales (Applications Champion)
The Inside Sales Product Specialist is responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. They should be able to close sales and meet targets.
The Inside Sales Product Specialist should be a good listener, able to build instant rapport and achieve customer satisfaction. They will build quotes and estimates and provides technical data and support of the KINGS product lines.
Position Responsibilities
The Inside Sales Product Specialist is responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. They should be able to close sales and meet targets.
The Inside Sales Product Specialist should be a good listener, able to build instant rapport and achieve customer satisfaction. They will build quotes and estimates and provides technical data and support of the KINGS product lines.
Position Responsibilities
- Take direction and fulfil responsibilities from the Director Corporate Development and Distribution
- Act as a product specialist on the KINGS product lines, stay informed about product and service information updates.
- Provide sales and technical support for the KINGS product lines, upsell products and services and make product recommendations
- Build rapport and communicate information to customers and respond to customer inquiries and complaints of KINGS product lines quickly and efficiently.
- Identify sales opportunities and close sales to achieve company quotas and KPI’s
- Liaise with purchasing and/ or shipping to determine status of orders, manage changes and cancellations in sales orders.
- Prepare documentation, backup reports, customer quotations and invoicing in a timely manner.
- Maintain and ensure accuracy of customer information, requirements, coding, signatures, PO’s, etc. for invoicing.
- Maintain updated customer files and billing system information.
- Assist with office and administration duties when required.
- Work closely with the VP of Sales and Marketing with evaluation and monitoring of required KPIs
- Initiate Nonconformance reports where products and services do not meet Purchase Order, Contract or Work Order requirements
- Assist with and track RMAs
- Demonstrate and emphasize safety conscious attitude
- High school diploma and equivalent years of experience or Bachelor’s degree in Marketing, Business or a related field
- Proven experience in a customer-facing role in a related industry
- Related sales support experience in the oil and gas sector
- Familiarity with Kings product line is an asset.
- Excellent verbal and written communication skills, with an ability to develop and maintain internal and external working relationships.
- Well-developed time management, organizational and prioritization skills with strong attention to detail, and the ability to problem solve and manage multiple projects simultaneously.
- Strong computer skills: proficiency in MS office suite.
- Ability to maintain a high level of confidentiality and accuracy in all documentation and data entry; including company sensitive information.
- Strong quantitative and analytical skills.
- Demonstrated ability to effectively work within a complex, fast-moving work environment with minimal supervision.
- Willingness to take a hands-on approach in developing systems and procedures.
- Experience with purchasing, shipping and receiving procedures.
More about this job
Responsibilities
Develop leads, support customers with KINGS product information and technical guidance, prepare quotes and sales documentation, and close sales to meet targets and KPIs. Coordinate order changes and status with purchasing and shipping, maintain accurate customer and billing records, and assist with nonconformance reports, RMAs, and administrative duties.
Requirements
The role requires a high school diploma with equivalent experience or a bachelor’s degree in marketing, business, or a related field, along with customer-facing experience and sales support experience in the oil and gas sector. Candidates should have strong communication, organizational, analytical, and computer skills, with familiarity with the KINGS product line and purchasing, shipping, and receiving procedures considered assets.
Skills
- Inside Sales
- Customer Relationship Building
- Lead Generation
- Sales Closing
- Product Knowledge
- Technical Support
- Upselling
- Quotation Preparation
- Order Management
- Customer Service
- Written And Verbal Communication
- Time Management
- Organization
- Problem Solving
- Microsoft Office
- Data Accuracy
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Energy
- Administrative
Keywords
- Inside Sales
- KINGS Product Lines
- Oil And Gas
- Lead Generation
- Sales Targets
- Key Performance Indicators
- Customer Quotations
- Estimates
- Invoicing
- Technical Support
- Product Recommendations
- Upselling
- Order Management
- Purchasing
- Shipping And Receiving
- Customer Records
- Billing Systems
- Nonconformance Reports
- Microsoft Office
- Confidentiality
- Safety
- Customer Service