Operations Agent

Existing Vacancy - Actively Recruiting

About Us

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.

The Opportunity 

We are seeking an Operations Agent to support customer service and sales activities within the Operations Department. In this role, you will act as a point of contact between internal team members and external customers, helping to ensure smooth communication and day-to-day coordination.

Responsibilities include assisting with customer inquiries, supporting sales-related tasks, and working with different teams to help resolve issues and meet customer needs in a timely and professional manner

What You’ll Do 

• Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. 
• Pay special attention to key assigned accounts. 
• Complete accurate monthly reports as requested by management and customers.
• Provide shipment information for import/export customers and support the sales department in negotiating rates and quotes for services.
• Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing. 
• Coordinate shipments and send pre-alert notices to customers and related departments as required.
• Comply with all safety policies, practices and procedures. 
• Report all unsafe activities to supervisor and/or Human Resources.
• Receive guidance with respect to general objectives in most tasks and projects assigned. 
• Determine methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines.
• Perform all other job-related duties as required by management.

What You Bring 

• Formal Academic Training in related field (CITT or CIFFA preferred) and two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
• Ability to apply concepts of basic algebra and geometry.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Compensation: Salary range starting from $55,000 to $65,000 per year, with opportunities for growth and advancement based on performance and contribution.

Why Join KWE? 

• Fast-paced, dynamic environment with a great team 
• Opportunity for advancement 
• Generous bonus program linked to company & individual success 
• Competitive and equitable compensation packages 
• Comprehensive group benefits 
• Company paid pension program 
• Accessible and inclusive work environment 

If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you!

KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.hr@kwe.com.

For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/