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Added 10 mins ago
Customer Success Specialist
West Coast Reduction Ltd.
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Field Logistics & Redux Program Support (Secondary Focus - 15%)
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OP
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- Full-time
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KW
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- Full-time
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Added 14 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…regulatory and safety activities, data and study systems, study logistics, stakeholder coordination, and study close-out. The role works closely with the Sponsor, investigators,…
Added 14 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assisting with logistics and communication between study partners
Added 14 hours ago
UP
Field Operations Supervisor
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- Full-time
Field Operations Supervisor – Fuel Transportation

Kintetsu World Express

Operations Agent

Montreal, QC, Canada

Compensation: Salary range starting from $55,000 to $64,000 per year, with opportunities for growth and advancement based on performance and contribution. · Full-time

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Job details

Pay: Compensation: Salary range starting from $55,000 to $64,000 per year, with opportunities for growth and advancement based on performance and contribution.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Existing Vacancy - Actively Recruiting

About Us

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.

The Opportunity

We are seeking an Operations Agent to support customer service and sales activities within the Operations Department. In this role, you will act as a point of contact between internal team members and external customers, helping to ensure smooth communication and day-to-day coordination.

Responsibilities include assisting with customer inquiries, supporting sales-related tasks, and working with different teams to help resolve issues and meet customer needs in a timely and professional manner

What You’ll Do

Provide exceptional customer service as the primary point of contact for client inquiries, concerns, and complaints.
Give focused attention and support to assigned key accounts.
Prepare and submit accurate monthly reports as requested by management and customers.
Supply shipment updates for import and export customers and assist the Sales Department with rate negotiations and service quotations.
Maintain organized and accurate filing systems, update shipment information in the system, and ensure billing accuracy.
Coordinate shipments and distribute pre-alert notifications to customers and relevant internal departments as required.
Adhere to all company safety policies, procedures, and practices.
Report any unsafe conditions or activities to the Supervisor and/or Human Resources.
Work under general guidance while carrying out assigned tasks and projects.
Establish appropriate work methods, sequencing, and scheduling to achieve assigned objectives while operating within established policies and guidelines.
Perform other related duties and responsibilities as assigned by management.

What You Bring

Formal academic training in a related field, with CITT or CIFFA certification preferred, combined with two to four years of relevant experience and/or training; or an equivalent combination of education and experience.
Ability to read, analyze, and interpret documents such as safety regulations, operating instructions, maintenance manuals, and procedural guidelines.
Strong written communication skills with the ability to prepare routine reports, correspondence, and documentation.
Effective verbal communication skills, with the ability to present information clearly to customers and employees.
Ability to perform mathematical calculations involving discounts, interest, commissions, percentages, proportions, area, circumference, and volume.
Working knowledge of basic algebraic and geometric principles and their practical application.
Proficient in the use of personal computer applications, including email, record management systems, databases, word processing software, spreadsheets, and related business applications.

Compensation: Salary range starting from $55,000 to $64,000 per year, with opportunities for growth and advancement based on performance and contribution.

Why Join KWE?

Fast-paced, dynamic environment with a great team
Opportunity for advancement
Generous bonus program linked to company & individual success
Competitive and equitable compensation packages
Comprehensive group benefits
Company paid pension program
Accessible and inclusive work environment

If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you!

KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.hr@kwe.com.

For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/

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More about this job

Responsibilities

Serve as the primary contact for customer inquiries and key accounts, provide shipment updates, and coordinate import and export shipments. Prepare reports, support sales with rate negotiations and quotations, maintain accurate shipment records and billing, and follow company safety procedures.

Requirements

Requires formal academic training in a related field and two to four years of relevant experience or an equivalent combination of education and experience; CITT or CIFFA certification is preferred. Candidates should have strong written and verbal communication, document interpretation, mathematical, and computer application skills.

Skills

Customer Service
Key Account Support
Customer Inquiry Resolution
Written Communication
Verbal Communication
Report Preparation
Shipment Coordination
Import and Export Operations
Rate Negotiation
Service Quotations
Shipment Tracking
Billing Accuracy
Records Management
Microsoft Office Applications
Mathematical Calculations
Safety Compliance

Benefits

Bonus Program
Competitive Compensation
Group Benefits
Company-Paid Pension
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Third-Party Logistics
Customer Service
Sales Support
Operations
Key Accounts
Import
Export
Shipment Coordination
Shipment Updates
Pre-Alert Notifications
Rate Negotiations
Service Quotations
Monthly Reports
Billing Accuracy
Records Management
Database Systems
Email
Word Processing
Spreadsheets
CITT Certification
CIFFA Certification
Safety Regulations
Operating Instructions
Mathematical Calculations
Algebra
Geometry

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