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Kiokii Inc

Store Manager

Kelowna, BC, Canada

Pay: $56,000 to $64,000 CAD / year
Job type: Full-time
Experience: A strong track record with 5 years of retail experience, including at least 2 years in a store management position
Posting language: English
Posted: Aug 21, 2026

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Original job description

Who Are We?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30 stores across North America to-date and more to come!

We are thrilled to announce the opening of our new store at Orchard Park Shopping Center, and we are looking for enthusiastic applicants to join our team as a Store Manager.

About the Role

As a Store Manager, you will lead the team to provide top tier customer service with outstanding product knowledge to all clients and maximize sales. Including but not limited to…

Oversee daily store operations by scheduling shifts, assigning duties, organizing meetings, and managing team calendars
Lead team to drive sales and meet targets by ensuring exceptional in-store customer experience, all while adhering to company standards and best practices
Develop, implement, and execute marketing strategies designed to enhance sales and overall performance
Design and enforce systems, policies, procedures, and standards to ensure operational consistency and efficiency
Analyze market research and trends to assess consumer demand, forecast potential sales volumes, and the impact of competitors’ activities on sales, providing insights for head office reporting
Document sales and revenue for head office reporting
Monitor and enhance the store's customer service standards and staff performance, promptly address customer complaints, and escalate issues to higher management when necessary to ensure customer satisfaction
Manage the recruitment and onboarding of new hires by conducting interviews and providing on-site training
Motivate and engage staff to uphold high morale and deliver exceptional customer service, fostering a positive and productive store environment
Ensure accurate stock management by monitoring inventory levels, minimizing discrepancies, and optimizing product availability
Source and liaise with head office and suppliers, monitor budgets effectively, and oversee weekly product restocking to ensure optimal inventory levels
Support with store opening and setup
Perform additional duties as assigned

What We're Looking For

Candidates must possess a Bachelor's degree in Business, Retail Management, or a related field
A strong track record with 5 years of retail experience, including at least 2 years in a store management position
Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to lead staff and enhance the customer experience
Skilled in effective communication and building strong interpersonal relationships
Demonstrated strong leadership and store operation capabilities
Proven problem-solving skills and ability to handle customer complaints effectively
Ability to work in a fast-paced and dynamic retail environment
Ability to analyze sales reports, market trends, and customer behavior
Experience in inventory management and stock control
Familiar with retail operations, including sales, merchandising, and customer service
Proficient in budgeting, financial reporting, and cost control for head office oversight
Adept at developing and implementing strategies to drive sales and enhance performance
Able to lift up to 30lbs.

Vacancy type: NEW

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.

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More about this job

Responsibilities

The Store Manager will oversee daily operations, lead the team to meet sales targets, and ensure exceptional customer service standards. They are also responsible for inventory management, staff recruitment, and implementing marketing strategies to drive store performance.

Requirements

Candidates must hold a Bachelor's degree in Business or Retail Management and possess at least 5 years of retail experience, including 2 years in a management role. Strong leadership, analytical skills, and a passion for the Asian beauty industry are essential for this position.

Skills

Retail management
Team leadership
Sales strategy
Inventory management
Customer service
Staff training
Recruitment
Budgeting
Financial reporting
Market analysis
Merchandising
Problem-solving
Communication
Operational efficiency
Stock control
Trend analysis

Visa sponsorship

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Keywords

Retail
Store management
Asian beauty
Inventory control
Sales targets
Marketing strategy
Staff scheduling
Recruitment
Onboarding
Budgeting
Financial reporting
Market research
Merchandising
Customer satisfaction
Operational standards
Team leadership
Product knowledge
Stock management
Trend forecasting
Business management

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