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Kipling Group

Community Manager (Toronto)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3-5 years of experience in Property Management and Sales
Posting language: English
Posted: Sep 4, 2026

Original job description

Company Overview: Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands-on approach allows us to focus on creating well-managed and profitable investments for our clients: Trusted partners managing your real estate investments.

Position summary: Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full-time and permanent position. Reporting to the Property Manager, the Community Manager must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

Responsibilities

Customer Service:

Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
Consistently focus on providing superior customer service
Meet and interact with residents and prospective residents in a courteous and professional manner
Foster a strong customer service culture among all staff
Promote a strong sense of community
Welcome and assist all residents and visitors in the office
Answer and direct all incoming telephone calls in a courteous and professional manner
Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible
Assist General Manager as required, including: typing, photocopying, formatting documents, telephone calls and preparing reports
Complete other duties as assigned

Leasing

Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk- ins
Secure appointments and conduct property and show suite tours with all prospective residents
Ensure all walk-ins are provided with a property tour, including suite showings – an appointment is not required
Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease
Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contact.
Regularly inspect upcoming suite availabilities prior to showing to prospective residents
Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available
Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
Negotiate leases to achieve optimum value for the property

Administration And Reporting

Review and submit changes to leasing reports as directed
Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
Register all prospective residents using Yardi or other software as required
Collect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent
Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures.
Personally, notify all applicants of the General Manager’s decision (approved or declined) with respect to rental applications
Assemble and provide move-in packages to new residents
Coordinate reservations of elevators for move-ins and move-outs
Promote accepted applicants to join the online payment program or Pre-Authorized-Payment program (PAP)
Assist with the completion of incoming and outgoing suite inspections and document as required
Actively monitor deficiencies in suites and common areas and produce work orders as required
Ensure the voicemail greeting is clear, enthusiastic and scripted according to company policy
Ensure that the resident directory is accurate
Be flexible with lunch hours and breaks to be available to prospective residents and appointments
Responsible for office administrative duties that may include mail, courier, office supplies, invoice coding and processing and other duties to support the operations team
Maintain an orderly leasing centre with proper filing of all documentation and correspondence
Complete rent collection, striving for zero arrears each month. Ensure rents are deposited in the property account on a timely basis. Record all transactions according to established policies and procedures.
Enter work orders into Yardi for existing residents when assistance is required
Utilize the property management system to record transactions and run various operating reports
Serve all legal documentation pertaining to non-payment of rent and/or further landlord/tenant process or litigation as directed
Liaise with Building Maintenance Manager on a day-to-day basis relating to building operation
Perform other duties related to leasing, marketing, and administration as required

The ideal candidate for this position will have the following background:

A passion for excellence in customer service delivery
Post-secondary education preferred
Exceptional oral and written communication skills
Strong interpersonal skills
Strong command of MS Office products: Word, Excel, PowerPoint and Yardi Software.
Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense
Self-starter with high degree of initiative, creativity and flexibility
3-5 years of experience in Property Management and Sales

Application Question(s)

Do you currently hold a RECA Property Manager licence?

Kipling supports equal opportunities and invests in a diverse and multicultural work force that values individuals with unique personalities, goals, backgrounds and views. This reinforces Kipling’s culture, enhances collaboration and makes for an inclusive work environment.

Benefits

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Tuition reimbursement

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More about this job

Responsibilities

Provide professional customer service and maintain strong relationships with residents, prospective residents, building staff, and contractors. Manage leasing and property administration, including tours, applications, leases, rent collection, inspections, work orders, reporting, and office operations.

Requirements

The preferred candidate has post-secondary education and 3–5 years of property management and sales experience. They should have excellent communication and interpersonal skills, strong Microsoft Office and Yardi proficiency, attention to detail, and initiative.

Skills

Customer Service
Resident Relations
Leasing
Sales
Property Management
Communication
Interpersonal Skills
Problem-Solving
Attention to Detail
Lease Administration
Rent Collection
Reporting
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Yardi

Benefits

Dental Care
Disability Insurance
Employee Assistance Program
Extended Health Care
Life Insurance
Paid Time Off
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Residential Property
Commercial Property
Customer Service
Resident Relations
Leasing
Sales
Property Tours
Lease Applications
Lease Administration
Rent Collection
Arrears Management
Move-In Coordination
Suite Inspections
Work Orders
Property Operations
Yardi
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Traffic Reports
Pre-Authorized Payments
Landlord-Tenant Process
Building Maintenance

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