Bilingual Customer Service Representative

KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role!

The successful candidate will manage customer orders, resolve inquiries, process claims and returns, and collaborate with internal teams to ensure exceptional customer service.

We're looking for a detail-oriented, organized professional with strong problem-solving skills who thrives in a fast-paced, environment.

Bilingual Customer Service Representative - Details:

Location: Oakville, ON

Shift: Monday to Friday, 8:30 AM – 5:00 PM - Tues-Thurs in office, Monday and Friday Remote.

Salary: $57,000 – $58,500 annually

Employment Type: Full-Time

RRSP: 3% employer after 1 year + up to 5% match

Vacation: 2 weeks of vacation with the option to buy a 3rd week

Benefits from day 1

Bilingual Customer Service Representative - Responsibilities:

• Process and manage customer orders through EDI, Esker, email, and customer portals, ensuring accuracy and timely fulfillment.
• Respond to customer inquiries regarding orders, pricing, products, deliveries, and account concerns.
• Investigate and resolve claims, returns, shortages, deductions, and pricing discrepancies.
• Collaborate with internal departments to resolve issues and process credits, debits, and returns.
• Utilize SAP, EDI, and other business systems to manage transactions, maintain accurate records, and resolve errors.
• Support inventory adjustments, product launches, and daily operational activities.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Build strong customer relationships while managing multiple priorities in a fast-paced environment.

Bilingual Customer Service Representative - Qualifications:

• Minimum 2–3 years of experience in customer service, order management, account support, supply chain, or business operations.
• Fluency in English and French (written and verbal) is required.
• Experience with SAP or a similar ERP system is required.
• College diploma, degree, or equivalent business experience.
• Ability to work effectively and independently in a remote environment.
• Strong organizational skills, attention to detail, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
• Experience with EDI, Esker, CRM platforms, or other customer service technologies is an asset.
• Ability to collaborate effectively with cross-functional teams.