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Added 15 mins ago
EE
Videographer
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- $38 to $40 CAD / hour
- Full-time
- Hybrid
Added 23 mins ago
B
Reservations Agent
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- Up to $25 CAD / hour
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We’re looking for a full-time Reservations Agent to join our friendly team. If you have experience in reservations, sales, or front desk operations, enjoy connecting with people, and love…
Added 23 mins ago
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Assistant Office Manager/Level II DA-Creekside Dental, Kelowna
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- $65,000 to $80,000 CAD / year
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Our Director, Christien Kopas, is excited to connect with an exceptional candidate who brings a strong combination of leadership experience and clinical dental knowledge.
Added 38 mins ago
RM
Manager, Human Resources
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- Full-time
Partner with the Senior Director, Human Resources on complex or high-risk matters.
Added 38 mins ago
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Assistant Store Manager I
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- Full-time
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Added 51 mins ago
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Added 53 mins ago
EG
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- $155,000 to $180,000 CAD / year
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Added 1 hour ago
BI
Senior Narrative Designer – Unannounced project
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Added 1 hour ago
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Store Cleaner
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- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
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Ajax, ON
- From $60 CAD / hour
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Director of quality assurance engineering
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Edmonton, AB
- $171,000 to $190,000 CAD / year
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Added 1 hour ago
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Supervisor - Mechanical Maintenance - Up to $120,000
Larouche Raymond Headhunters
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- $120,000 CAD / year
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…and advancement of its people. Reporting to the Maintenance Director (melt shop / melting furnace sector), you will lead a crew of approximately twenty people in a true floor-level…
Added 1 hour ago
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Sales Associate III
kate spade new york
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- Part-time
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- Full-time
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- $32.84 to $44.96 CAD / hour
- Full-time
Nurse (LPN) reports to the Director of Care and/or designate. This position is
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Health Care Aide - HCA
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- $31.64 CAD / hour
The Health Care Aide (HCA) reports to the Director of Care and/or
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Licensed Practical Nurse - LPN
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Licensed Practical Nurse - LPN
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Nurse (LPN) reports to the Director of Care and/or designate. This position is
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WC
Health Care Aide - HCA
West Coast Seniors Housing Management Limited Partnership
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- $31.64 CAD / hour
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Added 2 hours ago
WC
Licensed Practical Nurse - LPN
West Coast Seniors Housing Management Limited Partnership
Victoria, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Nurse (LPN) reports to the Director of Care and/or designate. This position is
Added 2 hours ago
WC
Licensed Practical Nurse - LPN
West Coast Seniors Housing Management Limited Partnership
Victoria, BC
- $32.84 to $44.96 CAD / hour
Nurse (LPN) reports to the Director of Care and/or designate. This position is
Added 2 hours ago
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Registered Nurse - RN RPN
West Coast Seniors Housing Management Limited Partnership
Victoria, BC
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reports to the Director of Care and/or designate and is the role model and team

Closed listing

KITH

Customer Experience Supervisor

Vancouver, BC, Canada
Kith Vancouver, Canada

Compensation: $38.00-$40.00/hr · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Compensation: $38.00-$40.00/hr
Job type: Full-time
Experience: 2-3 years management experience in retail customer centric environment.
Posting language: English
Posted: Jul 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

ABOUT THE ROLE

Location: Vancouver store

Status: Full Time

Compensation: $38.00-$40.00/hr

Position Summary: The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store.
The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment. This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way.
Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork.

RESPONSIBILITIES

Primary Responsibilities:

Floor Leadership & Team Development

Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
Act as a role model for service behaviors, product knowledge, and customer engagement.
Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
Help foster a positive, collaborative, and high-performing team environment.
Guide work activities throughout the day and support team productivity when managers are not present.

Customer Experience

Champion a welcoming and elevated in-store experience that reflects the brand’s service standards and culture.
Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
Support the resolution of customer concerns to ensure positive and professional outcomes.
Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards.
Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.

Operational Support

Support the management team in executing operational processes and store priorities.
Ensure consistency in operational execution and adherence to standard operating procedures.
Assist with visual merchandising initiatives, inventory activities, and general store operations.
Maintain a clean, organized, and welcoming store environment.
Stay informed on store communications, business metrics, and current initiatives.

REQUIREMENTS

Experience:

2-3 years management experience in retail customer centric environment.
1 year+ experience with retail/apparel operations, preferred but not required.
1 year+ resolving customer service-related issues.

Skills/Abilities:

Ability to perform business math and accounting
Comprehensive computer skills
Ability to multitask and manage multiple projects at once
Thorough communication and delegation of task and responsibilities
Efficient time management skills
Standing/Walking for prolonged periods of time
Lifting or moving up to 11.34kg
Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations

WHO YOU ARE

Professional Characteristics:

Organized and detail orientated
Effective communicator
Calm composure in high-pressure situations

Personal Characteristics:

Friendly and welcoming
Adaptive and proactive

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.

About employer

More about this job

Responsibilities

The Customer Experience Supervisor leads the sales team on the floor to ensure high brand service standards and meaningful customer engagement. They support store operations, execute brand activations, and provide real-time coaching to team members to drive a welcoming environment.

Requirements

Candidates need 2-3 years of management experience in a customer-centric retail environment and experience resolving customer service issues. Physical ability to stand for long periods and lift up to 11.34kg is required.

Skills

Floor Leadership
Team Development
Customer Engagement
Real-time Coaching
Conflict Resolution
Visual Merchandising
Inventory Management
Business Math
Accounting
Time Management
Delegation
Communication
Multitasking
Retail Operations
Product Storytelling
Service Excellence

Visa sponsorship

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Keywords

Retail Management
Customer Experience
Brand Activations
Sales Floor Leadership
Service Standards
Apparel Operations
Visual Merchandising
Kith
Luxury Retail
Customer Engagement Tools
Store Operations
Team Productivity
Product Knowledge
Retail Math

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