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Added 13 mins ago
CP
Experience Requirements Advisor
Chartered Professional Accountants of BC
Vancouver, BC
- $67,800 to $80,450 CAD / year
- Full-time
Reports To: Associate Director, Employer Relations and Talent Development
Added 13 mins ago
T
Value Engineer / Business Consultant
Trackunit
London, ON
- Full-time
…Americas. This is an individual contributor role - open to a Director or Manager title depending on experience - solely focused on value proposition development, value engineering, and…
Added 13 mins ago
OH
Manager, Transplant Services
Ontario Health
Toronto, ON
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 13 mins ago
UO
Manager, Operations and Stakeholder Engagement
University of British Columbia
Vancouver, BC · UBCV | Allard Hall (ALRD)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…stakeholder engagement, and communications functions in support of Business Future Pathways and the Taxonomy and Transition Planning…
Added 13 mins ago
BB
Biomarker & Bioanalytical Development Lead (Director / Senior Director)
Borealis Biosciences, Inc.
Vancouver, BC
- Full-time
The Biomarker & Bioanalytical Development Lead is Borealis' senior scientific owner of bioanalytical and biomarker strategy across our RNA therapeutics portfolio. This leader will design,…
Added 13 mins ago
MU
Technology Transfer Manager
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
…economic and social prosperity of Québec by accelerating the development and transfer of high potential innovations stemming from public research. The Technology Transfer Manager will…
Added 13 mins ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
Reporting to the Director of the Scholarships & Student Aid Office, the Associate Director provides strategic leadership in operations, systems, and service delivery. The role oversees…
Added 13 mins ago
LV
Accounts Payable Specialist
Lee Valley Tools
Ottawa, ON
- $45,000 to $55,000 CAD / year
- Full-time
…while striving to provide an environment where learning and development are…
Added 13 mins ago
B
Managing Director, Commercial Banking (Corporate Finance Group)
BMO
Vancouver, BC · FBT
- Full-time
The Managing Director, Senior Relationship Manager is an individual contributor who manages a diversified commercial lending portfolio and supports the origination of new clients, and…
Added 13 mins ago
Manager, Media Planning
WPP Media
Montreal, QC
The Manager, Media Planning works closely with the planning Director on all aspects of media planning and is the primary day-to-day contact with the client. Working with cross-functional…
Added 27 mins ago
SM
Project Manager III Project Management Office
St. Michael's Hospital
Toronto, ON
- Temporary
Partner with Manager and Senior Director on workforce planning, recruitment, and team development.
Added 27 mins ago
WI
Archaeology Field Director
WSP in Canada
Fort St. John, BC
- Full-time
Explore Limitless Possibilities - WSP has an exciting opportunity for an Archaeology Field Director to join our Heritage team in Fort St John, British Columbia. As Field Director, you will…
Added 27 mins ago
WI
Archaeology Field Director
WSP in Canada
Fort St. John, BC
- Full-time
Explore Limitless Possibilities - WSP has an exciting opportunity for an Archaeology Field Director to join our Heritage team in Fort St John, British Columbia. As Field Director, you will…
Added 27 mins ago
PO
Research Technology & Data Specialist - Mississauga, ON
PATTISON Outdoor
Mississauga, ON
- Full-time
Job Information: Reporting to the Director of Research & Media Strategy, the Research Technology & Data Specialist will support the development and enhancement of PATTISON’s research…
Added 27 mins ago
HO
Director, Talent Management and Engagement
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $138,198 to $162,566 CAD / year
- Full-time
…strengthen organizational capability and shape the future of talent development at the House of Commons. As Director, Talent Management and Engagement, you will provide strategic leadership…
Added 28 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to achieve our province's healthcare goals. Reporting to the Director of Primary Health Care, the Manager is responsible for creating operational lines of sight that connect to the goals…
Added 28 mins ago
QD
Sales Manager, Star Building Materials
Qualico Developments Canada Ltd.
Nisku, AB
- Full-time
Reporting to the Director, Branch Operations, as the Sales Manager, you analyze the marketplace to develop sales targets and tactics; and effectively coach and lead the Sales force in…
Added 28 mins ago
Director, Marketing Activation & Category Solutions (12mth Contract)
Molson Coors
Toronto, ON
In the role of Director, Marketing Activation & Category Solutions (12-Month Contract) working in Toronto, ON, you will be part of the Commercial Leadership Team. You will lead Molson Coors…
Added 28 mins ago
SD
Director, Strategy & Operations
Shoppers Drug Mart
Toronto, ON
- Full-time
Reporting to the SVP, Pharmacy, the Director, Strategy & Operations is a strategic partner to the Pharmacy Operations & Transformation leadership team, responsible for driving strategic…
Added 28 mins ago
Cost Estimator, Data center construction
Bell
Regina, SK
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G,…
Added 28 mins ago
Program Controls Manager, Data Center Construction
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On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G,…
Added 43 mins ago
Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Amazon
Toronto, ON
On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session…
Added 43 mins ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, AI & Digital Planning, the AI Engineer will be responsible for using the latest AI tools to design, prototype, build, evaluate, and scale AI solutions including…
Added 57 mins ago
OL
Part-Time Teacher Administrator
Oxford Learning Stoney Creek
AB · Edmonton, AB
- Part-time
…operations of the Centre. You will work closely with the Centre Director, Education Coordinator, teachers, students, and parents to provide an exceptional educational experience while…
Added 57 mins ago
UH
Municipal District of Taber | Finance Clerk (Temporary)
UpSourced HR
Taber, AB
- Contract
Help complete purchases for maps, development permit and any other products sold by the Municipal District of Taber

KITH

Customer Experience Supervisor

Vancouver, BC, Canada
Kith Vancouver, Canada

Compensation: $38.00-$40.00/hr · Full-time

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Job details

Pay: Compensation: $38.00-$40.00/hr
Job type: Full-time
Experience: 2-3 years management experience in retail customer centric environment.
Posting language: English
Posted: Oct 7, 2026

Original job description

ABOUT THE ROLE

Location: Vancouver store

Status: Full Time

Compensation: $38.00-$40.00/hr

Position Summary: The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store.
The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment. This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way.
Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork.

RESPONSIBILITIES

Primary Responsibilities:

Floor Leadership & Team Development

Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
Act as a role model for service behaviors, product knowledge, and customer engagement.
Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
Help foster a positive, collaborative, and high-performing team environment.
Guide work activities throughout the day and support team productivity when managers are not present.

Customer Experience

Champion a welcoming and elevated in-store experience that reflects the brand’s service standards and culture.
Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
Support the resolution of customer concerns to ensure positive and professional outcomes.
Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards.
Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.

Operational Support

Support the management team in executing operational processes and store priorities.
Ensure consistency in operational execution and adherence to standard operating procedures.
Assist with visual merchandising initiatives, inventory activities, and general store operations.
Maintain a clean, organized, and welcoming store environment.
Stay informed on store communications, business metrics, and current initiatives.

REQUIREMENTS

Experience:

2-3 years management experience in retail customer centric environment.
1 year+ experience with retail/apparel operations, preferred but not required.
1 year+ resolving customer service-related issues.

Skills/Abilities:

Ability to perform business math and accounting
Comprehensive computer skills
Ability to multitask and manage multiple projects at once
Thorough communication and delegation of task and responsibilities
Efficient time management skills
Standing/Walking for prolonged periods of time
Lifting or moving up to 11.34kg
Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations

WHO YOU ARE

Professional Characteristics:

Organized and detail orientated
Effective communicator
Calm composure in high-pressure situations

Personal Characteristics:

Friendly and welcoming
Adaptive and proactive

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.

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More about this job

Responsibilities

The Customer Experience Supervisor provides floor leadership to guide the sales team and ensure consistent execution of brand service standards. They are responsible for coaching team members in real-time, supporting operational priorities, and fostering a welcoming, service-driven store environment.

Requirements

Candidates must have 2-3 years of management experience in a retail customer-centric environment. Proficiency in business math, computer skills, and the ability to perform physical tasks like lifting up to 11.34kg are required.

Skills

Floor leadership
Team development
Customer engagement
Coaching
Retail operations
Visual merchandising
Inventory management
Business math
Accounting
Computer skills
Multitasking
Communication
Delegation
Time management
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Leadership
Apparel
Sales Floor
Visual Merchandising
Inventory
Coaching
Operations
Brand Standards
Team Management
Customer Service
Lifestyle Brand
Retail Management

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