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Added 4 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 4 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Winnipeg, MB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 4 mins ago
W
(CAN) Food & Consumables Team Lead
Walmart
Kemptville, ON
- Full-time
5. Review completed schedules with People Lead.
Added 4 mins ago
LM
Technical Analyst – Enterprise Applications
La Maison Simons
Quebec, QC · Campus Simons
- Full-time
…sustainability of Simons’ enterprise applications that support business operations. Reporting to the IT Team Lead, Enterprise Application Technologies, this person contributes to the…
Added 4 mins ago
TT
Coordonnateur / Coordonnatrice de Magasin de Détail Temps Plein Winners/HomeSense - Mega Centre Saint-Eustache
The TJX Companies, Inc.
Saint-Eustache, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 mins ago
A
Business Development Representative
Accenture
Ottawa, ON
- Full-time
…You'll prospect into non-endemic brands - financial services, retail, consumer goods, and similar verticals - that want to reach our proprietary in-market travel audience. Your job is to…
Added 18 mins ago
M
Team Lead - Yorkdale Shopping Centre, Toronto
Moncler
Toronto, ON · North York, ON
- Full-time
Moncler stands at the forefront of luxury retail in the United States, Canada, Brazil and Mexico, with a distinguished reputation for excellence, innovation, and customer-centric service.…
Added 18 mins ago
A
Assistant Sales Manager
Altis
Mississauga, ON
- Full-time
In this role, you'll work closely with the Showroom Manager to support daily operations, coach Sales Associates and deliver an exceptional customer experience. You'll lead by example on the…
Added 18 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Toronto, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 20 mins ago
CT
Store Loss Prevention Lead, Oshawa Centre
Canadian Tire Corporation
Oshawa, ON
- Full-time
As a Store Loss Prevention Lead at SportChek, your positive attitude will help customers and employees of the store. You will ensure customer and Loss Prevention awareness lives within the…
Added 20 mins ago
BB
Retail Sales & Technical Service Supervisor
Best Buy Canada
Kingston, ON
- Full-time
You’ll love it here! We are hiring immediately for a retail sales & technical service supervisor, which we call a computing solutions & services team lead at Best Buy. In this role, you…
Added 20 mins ago
A
Grounds Supervisor
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Added 20 mins ago
L
Store Operations Manager
LCBO
Toronto, ON
- Full-time
You will lead a team in all aspects of store retail operations including customer service, inventory management, financial management, merchandising, and retail sales.
Added 20 mins ago
L
Store Operations Manager
LCBO
Aurora, ON
- Full-time
You will lead a team in all aspects of store retail operations including customer service, inventory management, financial management, merchandising, and retail sales.
Added 20 mins ago
Assistant Manager - Hamilton District, ON (Future Opportunities)
Scotiabank
Hamilton, ON
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 20 mins ago
Customer Experience Lead - Acton
Scotiabank
Acton, ON
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help…
Added 35 mins ago
store manager - Elmsdale, NS
Starbucks
Elmsdale, NS
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 35 mins ago
W
(CAN) Day Remodel Associate
Walmart
Hanover, ON
- Part-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added 35 mins ago
W
(CAN) Stocking 2 Team Lead
Walmart
Montreal, QC
- Full-time
4. Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals,…
Added 35 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
…business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance.…
Added 35 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 35 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 35 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 35 mins ago
LC
Director, Sourcing – Wine, Beer & Spirits
Loblaw Companies Limited
Brampton, ON
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 35 mins ago
TH
Department Supervisor Full - Time - 7268 Windermere
The Home Depot
AB
- Full-time
…standards of safety, service, and execution. Department Supervisors lead by example, coach and develop associates, and create an environment where teamwork, accountability, and customer…

KITH

Customer Experience Supervisor

Vancouver, BC, Canada
Kith Vancouver, Canada

Compensation: $38.00-$40.00/hr · Full-time

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Job details

Pay: Compensation: $38.00-$40.00/hr
Job type: Full-time
Experience: 2-3 years management experience in retail customer centric environment.
Posting language: English
Posted: Oct 7, 2026

Original job description

ABOUT THE ROLE

Location: Vancouver store

Status: Full Time

Compensation: $38.00-$40.00/hr

Position Summary: The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store.
The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment. This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way.
Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork.

RESPONSIBILITIES

Primary Responsibilities:

Floor Leadership & Team Development

Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
Act as a role model for service behaviors, product knowledge, and customer engagement.
Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
Help foster a positive, collaborative, and high-performing team environment.
Guide work activities throughout the day and support team productivity when managers are not present.

Customer Experience

Champion a welcoming and elevated in-store experience that reflects the brand’s service standards and culture.
Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
Support the resolution of customer concerns to ensure positive and professional outcomes.
Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards.
Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.

Operational Support

Support the management team in executing operational processes and store priorities.
Ensure consistency in operational execution and adherence to standard operating procedures.
Assist with visual merchandising initiatives, inventory activities, and general store operations.
Maintain a clean, organized, and welcoming store environment.
Stay informed on store communications, business metrics, and current initiatives.

REQUIREMENTS

Experience:

2-3 years management experience in retail customer centric environment.
1 year+ experience with retail/apparel operations, preferred but not required.
1 year+ resolving customer service-related issues.

Skills/Abilities:

Ability to perform business math and accounting
Comprehensive computer skills
Ability to multitask and manage multiple projects at once
Thorough communication and delegation of task and responsibilities
Efficient time management skills
Standing/Walking for prolonged periods of time
Lifting or moving up to 11.34kg
Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations

WHO YOU ARE

Professional Characteristics:

Organized and detail orientated
Effective communicator
Calm composure in high-pressure situations

Personal Characteristics:

Friendly and welcoming
Adaptive and proactive

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.

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More about this job

Responsibilities

The Customer Experience Supervisor provides floor leadership to guide the sales team and ensure consistent execution of brand service standards. They are responsible for coaching team members in real-time, supporting operational priorities, and fostering a welcoming, service-driven store environment.

Requirements

Candidates must have 2-3 years of management experience in a retail customer-centric environment. Proficiency in business math, computer skills, and the ability to perform physical tasks like lifting up to 11.34kg are required.

Skills

Floor leadership
Team development
Customer engagement
Coaching
Retail operations
Visual merchandising
Inventory management
Business math
Accounting
Computer skills
Multitasking
Communication
Delegation
Time management
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Leadership
Apparel
Sales Floor
Visual Merchandising
Inventory
Coaching
Operations
Brand Standards
Team Management
Customer Service
Lifestyle Brand
Retail Management

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