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Added 27 mins ago
X
Tech Lead - Fullstack
Xsolla
Canada
- Full-time
…quality-driven, and highly collaborative to join our Engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic…
Added 42 mins ago
Q&
People & Culture Generalist, Programs
Quick & Easy Home and Auto Insurance
Welland, ON
- Full-time
…insurance brokerage brand that empowers brokers and leads the digital insurance…
Added 42 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Oversee the Finance team, including financial planning, reporting, accounts payable, accounts receivable, payroll coordination, and other assigned finance functions.
Added 42 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
R|
Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Our team at the Research Institute of the McGill University Health Centre (RI-MUHC), in partnership with Polytechnique Montréal, is seeking a Programmer to join our multidisciplinary team.…
Added 1 hour ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a proactive and organized Licensed Practical Nurse (LPN) or Research nurse to join our dynamic team. The incumbent will play a key role in the execution of clinical research…
Added 1 hour ago
LS
Trades Cert HVAC Mechanic
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
…both academic achievement and personal growth. Our dedicated team of educators, support staff, and administrators work collaboratively to create dynamic learning experiences that inspire…
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Waterloo, ON
- $17.6 to $17.95 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 1 hour ago
IB
Customer Experience Representative - Seasonal
Indigo Books & Music
Windsor, ON
- $17.95 to $26 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Bathurst, NB
- Full-time
The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer service Branch Manager…
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Waterloo, ON
- $17.6 to $17.95 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 2 hours ago
I
Customer Experience Representative - Seasonal
Indigo
Windsor, ON
- $17.95 to $26 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 2 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…stakeholder engagement, risk management, and the delivery of complex digital and data initiatives. The successful candidate will provide program leadership for Public Health Ontario's (PHO)…
Added 2 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…stakeholders, and create intuitive, accessible, user-friendly digital experiences. The successful candidate will support end-to-end UX projects, apply user-centered design principles, and…
Added 2 hours ago
SM
RQ10575 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer – ETL with extensive experience in data migration, ETL development, data conversion, database technologies, and digital transformation…
Added 2 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience designing intuitive, user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will…
Added 2 hours ago
HL
Marketing Manager
Horizon Legacy
Toronto, ON
- Full-time
This is a hands-on role that combines marketing strategy, content and asset development, market intelligence, digital marketing, events, and sales enablement within a technical B2B…
Added 2 hours ago
ZT
Technical Business Systems Analyst
Zensar Technologies
Toronto, ON
- $95,000 to $100,000 CAD / year
- Full-time
Added 3 hours ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…strengthen the customer experience, lead consistent processes, and team development across all five of our locations. This position can be based out of any one of our five dealer locations…
Added 3 hours ago
RI
Data Management Officer - National - Yemen - Aden
Relief International
Aden
- Full-time
…for managing and maintaining Project databases, overseeing digital data collection systems, troubleshooting technical issues, and ensuring efficient and reliable data management workflows…
Added 3 hours ago
LD
Intermediate PCB Designer
Leonardo DRS
Bedford, QC
- Full-time
…products are designed and manufactured in house by our growing team of over 150 employees. DRS Pivotal Power is part of the Leonardo DRS Naval Electronics group and has currently over…
Added 3 hours ago
A
Administrative Assistant 1 [AQ-23883]
Aquent
Vancouver, BC
- $27 to $29 CAD / hour
- Contract
…technology, is seeking exceptional talent to enhance their dynamic team. This pioneering organization is at the forefront of shaping the future of digital experiences, dedicated to…
Added 3 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Oakville, ON
- Up to $17.95 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 3 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Up to $17.95 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 3 hours ago
I
Seasonal Customer Experience Representative
Indigo
Oakville, ON
- $17.95 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…

KITS.COM (TSX:KITS)

Retention Marketing Specialist

Vancouver, BC, Canada

Nice to HaveExperience with Canva or similar design toolsFamiliarity with customer lifecycle frameworks and loyalty programme mechanicsBackground in DTC e-commerce or subscription retailComfort working with AI tools day to day COMPENSATIONThe expected annual salary range for this position is $56,700 - $81,000. · Full-time

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Job details

Pay: Nice to HaveExperience with Canva or similar design toolsFamiliarity with customer lifecycle frameworks and loyalty programme mechanicsBackground in DTC e-commerce or subscription retailComfort working with AI tools day to day COMPENSATIONThe expected annual salary range for this position is $56,700 - $81,000.
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

COMPANY OVERVIEWKITS is a fast-growing, TSX-listed direct-to-consumer retailer of prescription eyewear, serving customers across Canada and the United States. By combining a seamless digital experience with vertically integrated manufacturing and rapid fulfilment, KITS is redefining how people access vision care - making high-quality eyewear stylish, accessible, and affordable at scale. We move fast, make decisions with data, and build teams that take ownership end to end.
SUMMARYThe Retention Marketing Specialist is where lifecycle strategy meets day-to-day execution. You plan, build, and optimize email and SMS campaigns and automated journeys that keep KITS customers engaged and coming back. You bring analytical discipline to everything you touch - running A/B tests, tracking performance, and turning data into decisions - while bringing enough creative instinct to know when messaging is working and when it needs a rethink. You work closely with the Sr. Manager, Retention and your fellow Specialist to keep the programme moving at pace.
WHAT YOU'LL DORetention Campaign ExecutionBuild, deploy, and optimize email and SMS campaigns: product launches, promotional windows, lifecycle triggers, and always-on messagingWrite the copy for campaigns and journeys - subject lines, body, and offersSupport the planning and briefing of creative assets for campaigns in coordination with BrandPlan the daily email and SMS send schedule within the campaign themes set with Brand and Product, ensuring the standing cadence ships on timeSelect messaging journey & scheduling based on what has performedManage campaign QA: links, segmentation, send logic, and rendering across devices and clientsContribute to the development and ongoing optimization of automated messaging journeys
Lifecycle & SegmentationMap customer touchpoints to identify opportunities for improved engagement and retentionOwn the automated messaging journeys - build and optimize them on an ongoing basis, identify where they underperform or coverage is missing, and propose and prioritize new opportunities with the Sr. ManagerApply segmentation strategies to ensure the right message reaches the right customer at the right moment, including cadence and suppression logic - and maintain list health and deliverability through sunsetting and send hygieneSupport the development and execution of loyalty programme initiatives
Testing & OptimisationDesign and execute A/B tests across email and SMS: subject lines, messaging angles, send times, offers, and journey logicTrack, analyze, and report on campaign performance: open rates, click rates, conversion, revenue contribution, and unsubscribe ratesAnalyze customer behaviour over time - how groups of customers repeat, lapse, and return - to inform targeting and journey decisionsSynthesize findings into clear recommendations; maintain structured test-and-learn documentation
Cross-Functional SupportCollaborate cross-functionally with Brand, Growth, and Analytics on retention-adjacent initiativesContribute to ad hoc projects and omnichannel initiatives as they come up
WHO YOU AREYou are proactive, detail-oriented, and genuinely curious about what makes customers come back. You thrive in a test-and-learn environment and you take ownership of your campaigns from brief through to performance report.You bring 5+ years of experience in retention, lifecycle, or CRM marketing - with hands-on email and SMS campaign execution, or an adjacent background in analytics, growth, or e-commerce with hands-on lifecycle exposureYou have working knowledge of marketing automation platforms (e.g. Iterable, Klaviyo, or equivalent)You are comfortable with data: you form the question, get the numbers, and interpret them yourself. You can build a cohort analysis, and you can tell when a metric is confoundedYou have strong copywriting skills and a demonstrated ability to craft clear, engaging messagingYou are highly organized: you manage multiple campaigns simultaneously without losing detail, and you hit deadlines in a fast-moving environment where sends have hard datesYou have a growth mindset - you are not afraid to test, fail, and iterate - and you are ambitious for the programme, not just your campaigns: you look for what could be bigger and make the case for itYou're comfortable acting without a fully paved path: when direction is unclear, you make a reasonable call and move rather than waiting for instruction.
Nice to HaveExperience with Canva or similar design toolsFamiliarity with customer lifecycle frameworks and loyalty programme mechanicsBackground in DTC e-commerce or subscription retailComfort working with AI tools day to day
COMPENSATIONThe expected annual salary range for this position is $56,700 - $81,000.
Most people join us somewhere between the start and midpoint of that range, so there's plenty of room to grow as you settle in and make your mark. Where you land depends on your experience, skills, and what the role calls for.
We believe in paying fairly and competitively, and we check in on that regularly to keep pay consistent across the team and in step with the market. Sharing our ranges upfront is part of how we do business honestly, with you and with each other.
BENEFITS & PERKSCompetitive compensation with performance-based bonus potentialComprehensive health, dental, and vision benefitsEmployee Share Purchase Plan (ESPP)Access to an on-site gymCompany-paid lunch every day at HQDiscounts on KITS frames and contact lensesOpportunities for growth in a fast-moving, high-ownership environmentA team that takes the work seriously and doesn't take itself too seriously
KITS is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

Plan, build, and optimize email and SMS campaigns and automated customer journeys, including copywriting, segmentation, scheduling, and quality assurance. Analyze campaign and customer behavior, run tests, report results, and recommend improvements to retention and loyalty initiatives in collaboration with other teams.

Requirements

Requires 5+ years of experience in retention, lifecycle, or CRM marketing, or an adjacent field with hands-on lifecycle exposure, plus working knowledge of a marketing automation platform. Candidates should have strong analytical and copywriting skills, be able to manage campaigns and deadlines, and be comfortable testing and iterating independently.

Skills

Email Marketing
SMS Marketing
Marketing Automation
Lifecycle Marketing
Customer Segmentation
A/B Testing
Campaign Analytics
Cohort Analysis
Copywriting
Customer Retention
Journey Optimization
Deliverability Management
Campaign Quality Assurance
Data Analysis
Cross-Functional Collaboration
Project Management

Benefits

Performance-Based Bonus Potential
Health Benefits
Dental Benefits
Vision Benefits
Employee Share Purchase Plan
On-Site Gym
Company-Paid Lunch
Employee Discounts
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Email Marketing
SMS Marketing
Retention Marketing
Lifecycle Marketing
CRM Marketing
Marketing Automation
Iterable
Klaviyo
Customer Segmentation
Automated Messaging Journeys
A/B Testing
Cohort Analysis
Customer Behavior Analysis
Campaign Performance
Open Rates
Click Rates
Conversion
Revenue Contribution
Unsubscribe Rates
List Health
Email Deliverability
Send Hygiene
Copywriting
Loyalty Programs
DTC E-Commerce
Omnichannel Marketing
Canva
Test-and-Learn
Customer Retention
Campaign Quality Assurance

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