Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 10 mins ago
MA
Senior Leader, Employee & Individual Benefits
Marsh Agency
Mississauga, ON
- Full-time
The leader will partner closely with internal stakeholders, carriers, plan advisors, and key clients to drive growth, strengthen operations, and elevate the client and colleague experience.…
Added 11 mins ago
C
Coordonnateur(trice) aux opérations des installations / Facilities Operations Coordinator
CBRE
Longueuil, QC
- Full-time
…operational challenges, and improving processes. You'll play a key role in developing maintenance strategies, mentoring team members, and delivering exceptional results while supporting…
Added 25 mins ago
TI
Senior Administrator / Assistant to the CEO
TWMG Inc.
Montreal, QC
- Full-time
…organization emphasizes planning, discipline, and knowledge as key elements in securing a strong financial future. TWMG Inc. believes that informed investors make better decisions, and…
Added 25 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…
Added 41 mins ago
LH
Physiotherapist
Lifemark Health Group
North Vancouver, BC
- $50 to $60 CAD / hour
- Full-time
…you are driven to grow – both professionally and personally. Key skills and qualifications…
Added 41 mins ago
B
Associate, Investor Relations and FP&A
Brookfield
Toronto, ON
- Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 41 mins ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
Collaborate with Marketing and Medical Affairs to identify thought leadership opportunities, customer workshops, webinars, and key opinion leader engagement activities.
Added 41 mins ago
IN
Education and Professional Services Coordinator- Canada
Ivoclar NA
Mississauga, ON
- Full-time
Ivoclar is a global leader in innovative dental solutions, providing cutting edge products to dental professionals worldwide. Our commitment to quality, clinical excellence and education…
Added 55 mins ago
M
Senior Retirement Consultant
Mercer
Montreal, QC
- Other
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
TT
Program Director – MUST HAVE Advertising & Digital Delivery (CONTRACT)
Toronto Test Consultants
Toronto, ON
- Contract
MUST HAVE: Prior professional experience within the advertising industry is mandatory for this position
Added 1 hour ago
G
Farm Supervisor
GoodWork.ca
Delta, BC
- Full-time
Ecology and biodiversity are also key components of the farm. We are proud to dedicate time and space to barn owl boxes, to planting hedgerows and flowering plants for beneficial insects…
Added 1 hour ago
SC
Director – Station Infrastructure
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
V
Senior Counsel, Legal
Vosker
Montreal, QC
- Full-time
VOSKER is a North American leader in remote area surveillance.
Added 2 hours ago
MA
Chief Growth Officer & Head of Industries
Marsh Agency
Toronto, ON
- Full-time
…national new business growth, strengthening our presence in key markets, and elevating how we engage with the business…
Added 2 hours ago
MA
Client Relationship Management - Lead Specialist
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Regina, SK · Greater Regina Metropolitan Area
- Full-time
…you are driven to grow – both professionally and personally. Key skills and qualifications…
Added 2 hours ago
MA
Senior Marketing Manager
Marsh Agency
Toronto, ON
- Full-time
This position requires working from our Toronto office at least three days per week · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
MA
Client Experience Coordinator
MK Auto Group
Calgary, AB
- $45,000 to $47,500 CAD / year
- Full-time
MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience…
Added 2 hours ago
MA
Toronto Health Office Practice Leader
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
WS
Shipper-Receiver
Wolf Steel Ltd
Barrie, ON
- Full-time
Must have a Valid Forklift License for consideration - please submit with resume** · Must have an existing forklift certification and be able to pass an internal training & testing program
Added 2 hours ago
MA
Producer
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
GC
Producer – Live Team (EA SPORTS NHL)
Game Companies
Vancouver, BC
- Full-time
Reporting to the Lead Producer, you will serve as the production leader for the Live vertical. You will guide multidisciplinary teams across Design, Engineering, Art, UI/UX, Product…
Added 2 hours ago
A
Contingent Workforce Coordinator
Airswift
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
In this position, you will play a key role in supporting the end-to-end coordination and administration of contingent workforce recruitment and contractor lifecycle activities. You will…
Added 2 hours ago
MA
Health & Benefits COE Associate
Marsh Agency
Montreal, QC
- Full-time
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27…
Added 2 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Burlington, ON
- $61,901 to $90,788 CAD / year
- Internship
…you are driven to grow – both professionally and personally. Key skills and qualifications…

KittySpout

Head of Retention, DTC Subscription

Remote, Canada

Remote

$115,000 to $145,000 USD / year · Contract

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: $115,000 to $145,000 USD / year
Job type: Contract
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 6, 2026

Original job description

A profitable DTC pet brand is looking for a Head of Retention & Customer Experience to join our team! You will own everything after the first order: subscriptions, email and SMS, the post-purchase journey and customer experience, across both of our brands.

We're doing $50M+ a year and scaling to $100M+, and we want one senior leader who owns retention A-Z: lower churn, significantly higher lifetime value and a better customer experience across the board. We are looking to hire someone with 5-6+ years in retention or lifecycle at DTC brands, who has led retention at a subscription brand doing $30-50M+ a year (ideally nine figures). The ideal candidate is hands-on in Klaviyo and Loop (or similar), has led a retention and customer experience team, and has managed agencies.

The mission of this role

Own retention A-Z to fuel the growth to 9-figures. This role comes in to drive three things: lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue from email and SMS, and happier customers.

Who are we?

We are a profitable DTC brand selling premium pet products. We sell across Shopify, Amazon and Chewy, and we're one of the fastest-growing brands in the pet space – $50M+ in annual revenue and scaling to $100M+. We recently launched a second brand, expanding into a new customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the business.

What is our culture like & who is a good fit?

Culture-fit is our #1 factor when hiring! We have a genuine will-to-win. No work is beneath us if it moves us towards our goals. We use creativity to do more with less – and quickly. We use data to make decisions and live by four core values:

Better Everyday: have a retention test live every week across subscriptions, flows or the post-purchase experience, and write down what each result teaches.
Speed Is King: spot a churn, refund or CSAT problem the day it shows up and have a fix in motion that week.
Work Smart: AI and automation first. Claude reads cancellation reasons, reviews and tickets to find why customers leave, AI drafts flow copy and segments, and retention KPIs report themselves every week.
Overdeliver: bring the CEO the next big retention lever before being asked, and get more lifetime value from every customer than the plan called for.

If you want a stress-free corporate 9–5 job, this isn't it.

If you want to challenge yourself and shape a fast-growing company, work directly with the founder, and play a big role in scaling it to $100M+... If you want to drive results with a group of passionate, smart, hardworking people, in an environment without politics or corporate chicanery, being hands-on and active – then you've come to the right place.

Outcomes (what success looks like)

90-day targets for each outcome are agreed with you before your start date.

Churn goes down: monthly subscription churn and save rate, by brand
Retention improves: repeat purchase rate and cohort retention at 3, 6 and 12 months
Lifetime value rises significantly: 12-month lifetime value by cohort and brand vs the same cohorts last year
Email and SMS drive more revenue: email and SMS share of total revenue, and revenue per recipient
Customers are happier across the board: CSAT, review rating, refund rate and tickets per order

Key Objectives

Own the subscription program for both brands: offers, cadence, bundles, the customer portal and the cancellation flow.
Build and test save offers, skip, swap and pause options, and win-back flows to cut churn.
Own email and SMS strategy for both brands, and manage the retention agency's calendar, flows, targets and results.
Build the lifecycle journey from first order to loyal customer: welcome, post-purchase, replenishment, cross-sell, win-back and VIP flows.
Map and improve the full post-purchase journey, and run a loyalty, referral or VIP program if the numbers support it.
Lead the customer experience team and set customer service policy that protects both the customer and the margin.
Report cohort retention and lifetime value against target every month, and name the biggest lever.

Fully remote, based outside the US.
Fluent in English.
Retention Leadership: 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year (ideally nine figures). This is a must.
Subscription Expertise: you have grown a subscription program and know churn, saves, cohorts and MRR inside out.
Lifecycle Marketing: you build email and SMS programs (Klaviyo or similar) that drive a large share of revenue without burning the list.
Tools: deep hands-on experience with Klaviyo (or similar) and Loop (or a similar subscription platform).
Analytical: you read cohort, lifetime value and churn data fast and find the lever that moves the number.
Testing Discipline: you run clear tests on offers, flows and save tactics, and read results honestly.
Leadership: you have led a retention and customer experience team, including managing agencies, through KPIs and goals.
Commercial Judgement: you protect margin, and know when a discount or save offer earns its cost.
Customer obsessed: you understand why customers stay or leave, and fix the cause, not the symptom.
Excellent cultural fit as per our values above.
Excited to play a big role in scaling the company and work closely with the founder.

Accountabilities

What you own. Each one is checked green, yellow or red every week.

Subscriptions and churn: own the subscription program for both brands, keep at least one save or retention test live every week, grow the share of new customers who subscribe (working with the CRO Lead on on-site and post-purchase offers), and report subscribers, MRR, churn and save rate by brand every week.
Email, SMS and lifecycle: own email and SMS strategy, manage the retention agency, keep the calendar live and flows in testing, keep list health and deliverability strong, and plan sale and launch campaigns with the Head of Growth and the Head of Brand & Community.
Post-purchase experience and loyalty: ship at least one post-purchase improvement every month, and use cancellation reasons, reviews, surveys and support contact reasons to find why customers leave and fix the cause with the owning team.
Customer experience and support: lead the Customer Experience Manager, own the weekly CX KPI scorecard (CSAT, first response time, AI resolution rate, refund rate and chargebacks), set customer service policy, and grow 4- and 5-star reviews.
Retention data and reporting: track cohort retention, repeat purchase rate and lifetime value by brand and channel, report retention KPIs weekly, run a monthly retention review with the CEO, and write the retention playbook as SOPs so it runs without one person.

How Our Hiring Works & How We Operate

(1) Application + Screening Interview

(2) In-Depth Interview with our CEO

(3) Reference Calls

(4) Final Interview with our CEO

Salary Expectation

USD $115,000 to $145,000 a year (based on experience and expertise) + performance bonus of 15-20% of base after the trial period.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Head of Retention will own the entire post-purchase journey, including subscription programs, email and SMS strategy, and customer experience across two brands. They are responsible for driving growth by reducing churn, increasing lifetime value, and managing the customer experience team.

Requirements

Candidates must have 5-6+ years of experience in retention or lifecycle marketing at DTC brands, specifically within a subscription-based business. Proficiency in tools like Klaviyo and Loop, along with strong analytical skills and a proven track record of team leadership, is required.

Skills

Retention strategy
Lifecycle marketing
Subscription management
Klaviyo
Loop
Email marketing
SMS marketing
Customer experience
Data analysis
Churn reduction
Lifetime value optimization
Agency management
Team leadership
A/B testing
Customer service policy
DTC marketing

Benefits

Performance bonus of 15-20% of base salary

Remote locations

Ottawa, Ontario, Canada

Remote locations (standardized)

Ottawa, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

DTC
Subscription
Retention
Lifecycle Marketing
Klaviyo
Loop
Churn
Lifetime Value
Email Marketing
SMS Marketing
Shopify
Amazon
Chewy
Customer Experience
CSAT
Data Analysis
Cohort Analysis
MRR
Agency Management
Remote
Performance Bonus
Strategy
Automation
AI
Replenishment
Cross-sell
Win-back
Loyalty Program
SOPs
KPIs

Report this job

Work requirements

Jobs in Canada