Jobs in Canada

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Added 6 hours ago
TC
AWS Architect
Tata Consultancy Services
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Should have AWS Cloud Architect experience. Knowledge on Virtualization, IT Security, Infrastructure technologies, application migration and modernization and strong knowledge designing &…
Added 6 hours ago
IB
Career Programming Associate
Ivey Business School at Western University
London, ON
- Full-time
Application Deadline: Friday, November, 13, 2026, at 11:59PM.
Added 6 hours ago
-F
Intermediate Associate, Geotechnical
-30- Forensic Engineering
Toronto, ON
- Full-time
Must have Professional Engineer licensing in Ontario (P.Eng)
Added 6 hours ago
Z
Intermediate Accountant
Zeifmans
Toronto, ON · North York, ON
- Full-time
Independently plan, lead, and complete small- to mid-sized audit and review engagements, while providing guidance, coaching, and support to junior team members throughout the engagement.
Added 6 hours ago
Sales Associate
Minto
Calgary, AB
Professional development and learning support to fuel your growth
Added 6 hours ago
C
General Manager
Chipotle
Canada
- Full-time
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 6 hours ago
A
Grocery Merchandiser- Team lead
Acosta
Laval, QC
- Part-time
Acosta Canada / Mosaic is currently looking for a Grocery Team Lead. In this role, you will play a key part in planogram resets, in-store inventory management, stock rotation and…
Added 6 hours ago
Director, Sales Operations
Molson Coors
Toronto, ON
…be part of the Canadian Commercial Leadership Team. You will lead the strategic alignment of sales execution, supply, inventory, forecasting, and fulfillment activities to enable the…
Added 6 hours ago
Second Assistant Superintendent (BraeBen)
City of Mississauga
Mississauga, ON
Lead by example and actively participate in daily golf course maintenance operations.
Added 6 hours ago
W
(CAN) Co-Manager
Walmart
Barrie, ON
- Full-time
To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.…
Added 6 hours ago
LC
Gérant de service et caisses
Loblaw Companies Limited
Hull, QC
- Full-time
Lead, coach and motivate colleagues to improve productivity, engagement and retention
Added 6 hours ago
TT
Director, Strategic Growth and Partnership (13967)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
As Director, Strategic Growth & Partnerships, you will lead the development of innovative revenue strategies, cultivate high-impact relationships across industry, and the private sector,…
Added 6 hours ago
HT
Business Analyst
Hirematic Talent Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Full-time
…order to create the technical framework/specifications for development of the business solution and/or infrastructure services or…
Added 6 hours ago
IS
QA Automation Lead (Playwright)
Iris Software Inc.
Toronto, ON
- Contract
We are seeking an experienced Automation Tester Lead to drive quality engineering initiatives across web, mobile, and enterprise applications. The ideal candidate will have strong expertise…
Added 6 hours ago
CM
Yard Operations Trainee - New Grad Program
Combined Metal Industries
Toronto, ON · Greater Toronto Area, Canada
- $65,000 to $75,000 CAD / year
- Full-time
Yard Operations Trainee - Leadership Development - New Grad Program
Added 6 hours ago
BI
Lead Infrastructure as Code (IaC) Architect - Terraform & Azure DevOps
BURGEON IT SERVICES
Toronto, ON
- Contract
Collaborate with Cloud, DevOps, and Application teams
Added 6 hours ago
AA
Conseiller.ère, Gestion des compétences et formation / Competency and Learning Management Advisor
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
Added 6 hours ago
IB
Associate Director, Executive MBA, Recruitment and Admissions
Ivey Business School at Western University
London, ON
- Full-time
Application Deadline: Tuesday, November 24th, 2026 at 11:59 PM EST.
Added 6 hours ago
LC
Gérant Boulangerie et charcuterie
Loblaw Companies Limited
Rosemère, QC
- Full-time
Lead, coach and motivate colleagues to improve productivity, engagement and retention
Added 6 hours ago
LC
Gérant de nuit
Loblaw Companies Limited
Victoriaville, QC
- Full-time
Lead, coach and motivate colleagues to improve productivity, engagement and retention
Added 6 hours ago
LC
Gérant mobile
Loblaw Companies Limited
Cowansville, QC
- Full-time
Lead, coach and motivate colleagues to improve productivity, engagement and retention
Added 6 hours ago
MD
Investigation Supervisor/ Compliance Supervisor or Fraud Prevention Investigation Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shifts: Day Shift
Added 6 hours ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly…
Added 6 hours ago
LS
Business Development Representative
Lock Search Group
AB · Greater Edmonton Metropolitan Area
- Full-time
Take the Lead. Build the Pipeline. Own Your Earnings.
Added 6 hours ago
Retail Sales Associate
Fire & Flower Inc.
New Tecumseth, ON
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…

Klick

Director, IT Managed Services

Toronto, ON, Canada

The base salary range for this position is between CAD $130,000 - $150,000. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: The base salary range for this position is between CAD $130,000 - $150,000.
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting - is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About Our Technology Craft

Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal growth.

Job Description

The Director, IT Managed Services leads day-to-day service delivery across Klick's IT Managed Services practice, ensuring predictable performance and measurable client outcomes from statement of work (SOW) execution through renewal. This role oversees multidisciplinary Klick teams, offshore partners, and vendor-supported delivery pods while managing service-level agreements (SLAs), incident response, resource capacity, and commercial performance. Working closely with client stakeholders, Resource Management, Engineering, and Klick leadership, this individual establishes consistent operating processes, strengthens service reliability, and ensures delivery commitments are met within agreed scope, timelines, and budgets.

What You'll Do

Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly status reporting, service reviews, risk registers, and escalation management.
Direct incident management and monitoring practices, including severity classification, alert thresholds, event routing, on-call schedules, escalation policies, notification workflows, root cause analysis, and post-incident reviews to improve response performance and reduce recurring incidents.
Manage offshore and third-party delivery partners by establishing service expectations, reviewing SLA performance, coordinating vendor-supported delivery pods, and partnering with Resource Management on capacity forecasting, dedicated, anchor, and flex staffing models, and resource utilization.
Govern SOWs, change requests, and commercial delivery performance by tracking scope, assumptions, budgets, actual costs, margins, and utilization while supporting solution development, pricing, renewals, and early identification of delivery risks.
Lead client service reviews, executive escalations, and remediation planning while developing standardized delivery playbooks, reporting tools, and operational processes, and coaching delivery managers, project leads, and engineers to improve delivery consistency and team performance.

Qualifications

Required:

8+ years of progressive experience in IT delivery, managed services, or technical program management, including at least 3 years leading delivery managers, technical teams, or multidisciplinary service delivery functions.
Experience managing multiple concurrent client engagements or technical workstreams in an agency, consultancy, or managed services environment, with demonstrated accountability for SLAs, service quality, delivery schedules, budgets, and client reporting.
Hands-on experience leading major incident management processes, including incident detection, triage, severity classification, escalation, client communication, resolution, root cause analysis, and post-incident reviews, with examples of corrective actions that reduced recurring incidents or improved response performance.
Experience designing and configuring service monitoring and incident response workflows, including alert thresholds, event routing, notification channels, on-call schedules, escalation policies, runbooks, and regular testing or optimization of monitoring effectiveness.
Experience managing offshore or third-party delivery partners, including SLA governance, performance reviews, resource forecasting, capacity planning, and coordination of distributed teams across client engagements.
Experience managing SOWs, change requests, project budgets, margins, and resource utilization, with demonstrated ability to report commercial performance, manage delivery risks, and communicate recommendations to senior clients or executive stakeholders.

Desired:

Comfort and enthusiasm for using AI as a regular part of how work gets done.
Experience delivering IT managed services or technology programs within pharmaceutical, biotechnology, healthcare, life sciences, or another regulated industry.
Experience configuring or managing service delivery platforms such as Jira Service Management, ServiceNow, or comparable ticketing and IT service management systems, including service reporting or workflow automation.
Experience implementing monitoring, alerting, or incident response solutions using PagerDuty, SolarWinds, or comparable platforms, with examples of improved alert quality, incident response, or operational visibility.
ITIL, PMP, or comparable service management or project delivery certification, supported by practical application of structured service management or delivery methodologies.
Experience using professional services automation, resource management, or scheduling tools to support capacity planning, utilization reporting, delivery forecasting, or commercial performance management.

Additional Information

This posting is for a net new role at Klick. The base salary range for this position is between CAD $130,000 - $150,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. This is a hybrid role based in Klick's Toronto office.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

Lead managed services delivery across multiple client engagements, overseeing service levels, incidents, staffing, budgets, margins, client satisfaction, and delivery risks. Manage offshore and third-party partners, lead client reviews and escalations, and develop standardized processes and playbooks while coaching delivery teams.

Requirements

Requires 8+ years of progressive IT delivery, managed services, or technical program management experience, including at least 3 years leading teams or service delivery functions. Candidates should have experience managing concurrent client engagements, major incidents and monitoring workflows, distributed partners, SOWs, budgets, margins, and executive-level client communications.

Skills

IT Managed Services Delivery
Incident Management
Monitoring and Alerting
Root Cause Analysis
Offshore Partner Management
Capacity Planning
Resource Management
Statement of Work Management
Budget and Margin Management
Risk and Escalation Management
Service Reporting
IT Service Management
Delivery Process Improvement
AI Adoption

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
Service-Level Agreements
Incident Management
Severity Classification
Alert Thresholds
Event Routing
On-Call Schedules
Escalation Policies
Root Cause Analysis
Post-Incident Reviews
Offshore Delivery
Third-Party Vendor Management
Capacity Planning
Resource Utilization
Statements of Work
Change Requests
Budget Management
Margin Management
Jira Service Management
ServiceNow
PagerDuty
SolarWinds
ITIL
PMP
Professional Services Automation
Pharmaceutical Industry
Biotechnology
Healthcare
Life Sciences
Artificial Intelligence

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Jobs in Canada