Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 11 mins ago
Program Manager, Sr. Specialist 1
L3Harris Technologies
ON · Waterdown, ON
Facilitate the definition of service levels and customer requirements.
Added 11 mins ago
Assistant Manager
Bunge
Ituna, SK
Promotes strong customer relations by maintaining a high level of service and ensuring the quality of all shipments.
Added 12 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Full-time
Commitment to providing exceptional customer service
Added 12 mins ago
W
(CAN) Co-Manager
Walmart
Barrie, ON
- Full-time
To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.…
Added 12 mins ago
LC
Gérant de service et caisses
Loblaw Companies Limited
Hull, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 26 mins ago
TT
Director, Strategic Growth and Partnership (13967)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
As Director, Strategic Growth & Partnerships, you will lead the development of innovative revenue strategies, cultivate high-impact relationships across industry, and the private sector,…
Added 26 mins ago
C
Sales Team Member
Clarks
Harrogate, BC
- Part-time
If you’re ready to lead from the front and create an exceptional store experience, apply today.
Added 26 mins ago
HT
Business Analyst
Hirematic Talent Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Full-time
Experience with Enterprise Transformation / Modernization / service delivery-related projects.
Added 26 mins ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 26 mins ago
IB
Associate Director, Executive MBA, Recruitment and Admissions
Ivey Business School at Western University
London, ON
- Full-time
…Indigenous communities through our teaching, research and community…
Added 26 mins ago
LC
Gérant Boulangerie et charcuterie
Loblaw Companies Limited
Rosemère, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 26 mins ago
LC
Gérant de nuit
Loblaw Companies Limited
Victoriaville, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 26 mins ago
LC
Gérant mobile
Loblaw Companies Limited
Cowansville, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 27 mins ago
E
Senior Transportation Engineer
Englobe
Moncton, NB
- Full-time
Lead and manage transportation planning and design projects from concept through construction, including conceptual, detailed, and construction-stage deliverables;
Added 27 mins ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly…
Added 27 mins ago
LT
Cloud Support Analyst (SENIOR& LEAD)
Lorven Technologies Inc.
Toronto, ON
- Contract
Our client is looking Cloud Support Analyst (SENIOR & LEAD) for Long Term project in Toronto, ON (Hybrid) Below is the detail requirement.
Added 27 mins ago
D
Spécialiste des transactions
Diesel-Bec
Boisbriand, QC
- Full-time
Reporting: works closely with the Territory lead and reports to the Sales Director.
Added 27 mins ago
Retail Sales Associate
Fire & Flower Inc.
New Tecumseth, ON
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…
Added 27 mins ago
S
Bilingual Supervisor, Customer Service
Serefin
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
We are currently seeking a Supervisor, Customer Service, to join our multi-channel Contact Centre who will work remotely. In this exciting and challenging Supervisor role, you will report…
Added 27 mins ago
Procurement Specialist – Mining
Quadra
Vaudreuil-Dorion, QC · Delta, BC
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 27 mins ago
Technology - Brokerage Engineering - Senior Data Engineer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 27 mins ago
Procurement Specialist – Mining
Quadra
Vaudreuil-Dorion, QC · Delta, BC
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 27 mins ago
Cambridge North ONroute - Restaurant Brand Manager
Careers at ONroute
Cambridge, ON
Must have reliable transportation to get to and from the plaza
Added 41 mins ago
P
Junior Solutions Engineer
Pontosense
Kitchener, ON
- Full-time
You work alongside our Solutions Lead on key accounts and our largest deals. You get agencies onto our technology, run integrations with their systems, and stay close to the customer…
Added 41 mins ago
M
Lead, Enterprise IT VMO
McKesson
Mississauga, ON
- Full-time
…Operational Excellence and Governance organization, the Vendor Lead, Enterprise IT VMO supports McKesson's managed services and strategic technology supplier contract ecosystem. This role…

Klick

Director, IT Managed Services

Toronto, ON, Canada

The base salary range for this position is between CAD $130,000 - $150,000. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this position is between CAD $130,000 - $150,000.
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting - is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About Our Technology Craft

Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal growth.

Job Description

The Director, IT Managed Services leads day-to-day service delivery across Klick's IT Managed Services practice, ensuring predictable performance and measurable client outcomes from statement of work (SOW) execution through renewal. This role oversees multidisciplinary Klick teams, offshore partners, and vendor-supported delivery pods while managing service-level agreements (SLAs), incident response, resource capacity, and commercial performance. Working closely with client stakeholders, Resource Management, Engineering, and Klick leadership, this individual establishes consistent operating processes, strengthens service reliability, and ensures delivery commitments are met within agreed scope, timelines, and budgets.

What You'll Do

Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly status reporting, service reviews, risk registers, and escalation management.
Direct incident management and monitoring practices, including severity classification, alert thresholds, event routing, on-call schedules, escalation policies, notification workflows, root cause analysis, and post-incident reviews to improve response performance and reduce recurring incidents.
Manage offshore and third-party delivery partners by establishing service expectations, reviewing SLA performance, coordinating vendor-supported delivery pods, and partnering with Resource Management on capacity forecasting, dedicated, anchor, and flex staffing models, and resource utilization.
Govern SOWs, change requests, and commercial delivery performance by tracking scope, assumptions, budgets, actual costs, margins, and utilization while supporting solution development, pricing, renewals, and early identification of delivery risks.
Lead client service reviews, executive escalations, and remediation planning while developing standardized delivery playbooks, reporting tools, and operational processes, and coaching delivery managers, project leads, and engineers to improve delivery consistency and team performance.

Qualifications

Required:

8+ years of progressive experience in IT delivery, managed services, or technical program management, including at least 3 years leading delivery managers, technical teams, or multidisciplinary service delivery functions.
Experience managing multiple concurrent client engagements or technical workstreams in an agency, consultancy, or managed services environment, with demonstrated accountability for SLAs, service quality, delivery schedules, budgets, and client reporting.
Hands-on experience leading major incident management processes, including incident detection, triage, severity classification, escalation, client communication, resolution, root cause analysis, and post-incident reviews, with examples of corrective actions that reduced recurring incidents or improved response performance.
Experience designing and configuring service monitoring and incident response workflows, including alert thresholds, event routing, notification channels, on-call schedules, escalation policies, runbooks, and regular testing or optimization of monitoring effectiveness.
Experience managing offshore or third-party delivery partners, including SLA governance, performance reviews, resource forecasting, capacity planning, and coordination of distributed teams across client engagements.
Experience managing SOWs, change requests, project budgets, margins, and resource utilization, with demonstrated ability to report commercial performance, manage delivery risks, and communicate recommendations to senior clients or executive stakeholders.

Desired:

Comfort and enthusiasm for using AI as a regular part of how work gets done.
Experience delivering IT managed services or technology programs within pharmaceutical, biotechnology, healthcare, life sciences, or another regulated industry.
Experience configuring or managing service delivery platforms such as Jira Service Management, ServiceNow, or comparable ticketing and IT service management systems, including service reporting or workflow automation.
Experience implementing monitoring, alerting, or incident response solutions using PagerDuty, SolarWinds, or comparable platforms, with examples of improved alert quality, incident response, or operational visibility.
ITIL, PMP, or comparable service management or project delivery certification, supported by practical application of structured service management or delivery methodologies.
Experience using professional services automation, resource management, or scheduling tools to support capacity planning, utilization reporting, delivery forecasting, or commercial performance management.

Additional Information

This posting is for a net new role at Klick. The base salary range for this position is between CAD $130,000 - $150,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. This is a hybrid role based in Klick's Toronto office.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead managed services delivery across multiple client engagements, overseeing service levels, incidents, staffing, budgets, margins, client satisfaction, and delivery risks. Manage offshore and third-party partners, lead client reviews and escalations, and develop standardized processes and playbooks while coaching delivery teams.

Requirements

Requires 8+ years of progressive IT delivery, managed services, or technical program management experience, including at least 3 years leading teams or service delivery functions. Candidates should have experience managing concurrent client engagements, major incidents and monitoring workflows, distributed partners, SOWs, budgets, margins, and executive-level client communications.

Skills

IT Managed Services Delivery
Incident Management
Monitoring and Alerting
Root Cause Analysis
Offshore Partner Management
Capacity Planning
Resource Management
Statement of Work Management
Budget and Margin Management
Risk and Escalation Management
Service Reporting
IT Service Management
Delivery Process Improvement
AI Adoption

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
Service-Level Agreements
Incident Management
Severity Classification
Alert Thresholds
Event Routing
On-Call Schedules
Escalation Policies
Root Cause Analysis
Post-Incident Reviews
Offshore Delivery
Third-Party Vendor Management
Capacity Planning
Resource Utilization
Statements of Work
Change Requests
Budget Management
Margin Management
Jira Service Management
ServiceNow
PagerDuty
SolarWinds
ITIL
PMP
Professional Services Automation
Pharmaceutical Industry
Biotechnology
Healthcare
Life Sciences
Artificial Intelligence

Report this job

Work requirements

Jobs in Canada