Jobs in Canada

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Added 12 mins ago
Program Manager, Sr. Specialist 1
L3Harris Technologies
ON · Waterdown, ON
Lead planning and/or implementation of more complex projects.
Added 27 mins ago
TT
Director, Strategic Growth and Partnership (13967)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 27 mins ago
C
Sales Team Member
Clarks
Harrogate, BC
- Part-time
…KPIs. Effectively selling shoes and accessories through the delivery of the appropriate Clarks selling models. Support in the day-to-day maintenance of high retail standards both front and…
Added 27 mins ago
HT
Business Analyst
Hirematic Talent Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Full-time
Experience with Enterprise Transformation / Modernization / service delivery-related projects.
Added 27 mins ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 28 mins ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly…
Added 28 mins ago
Technology - Brokerage Engineering - Senior Data Engineer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 28 mins ago
Cambridge North ONroute - Restaurant Brand Manager
Careers at ONroute
Cambridge, ON
Must have reliable transportation to get to and from the plaza
Added 28 mins ago
RU
Inside Sales Analyst - Canada
RSM US LLP
AB · Toronto, ON · Calgary, AB
- Full-time
Must possess impeccable confidence conversing via phone, video conferencing and email, required
Added 42 mins ago
P
Junior Solutions Engineer
Pontosense
Kitchener, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Solutions Lead
Added 42 mins ago
M
Lead, Enterprise IT VMO
McKesson
Mississauga, ON
- Full-time
The Vendor Lead is McKesson Technology's embedded point of accountability for strategic vendor relationships by translating vendor performance into measurable improvements in service…
Added 42 mins ago
B
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO
Toronto, ON
- Full-time
You identify, recommend, and are focused on effective service delivery to your clients
Added 57 mins ago
SM
RQ11859 – Systems Testing/QA Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 58 mins ago
B
Petroleum Technician Apprentice
BGIS
Brampton, ON
- Full-time
Second man / helper duties on service calls under supervision of lead technician.
Added 1 hour ago
SC
Food Services Manager Long Terme Care (87198001)
Sodexo Canada Ltd
Toronto, ON · Richmond Hill, Ontario
- Full-time
Canadian Society of Nutrition Management (CSNM) and Advance Food Safety Certification required · Fly in-Fly out /Vol d'arrivée-vol de départ: No
Added 1 hour ago
TC
Service Reliability Lead
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $110,000 CAD / year
- Full-time
…highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability…
Added 1 hour ago
TT
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, Canada
- Remote
You'll lead high-priority and technically complex engagements, mentor Customer Success Engineers, and work with Engineering, Product and Account Management to turn customer challenges into…
Added 1 hour ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- From $55,000 CAD / year
- Contract
Lead on-site event activities, overseeing logistics, coordinating resources, and ensuring engaging experiences for customers, community partners, and participants.
Added 2 hours ago
B
Sr. Consultant - Enterprise Risk Advisory 4C
BrightClaim
Quebec, QC
- Full-time
Lead delivery of risk advisory components within client engagements.
Added 2 hours ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- $55,000 CAD / year
- Contract
Lead on-site event activities, overseeing logistics, coordinating resources, and ensuring engaging experiences for customers, community partners, and participants.
Added 2 hours ago
BC
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO Canada
Toronto, ON
- Full-time
You identify, recommend, and are focused on effective service delivery to your clients
Added 2 hours ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus Aircraft
Mirabel, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
Added 3 hours ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 4 hours ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…

Klick

Director, IT Managed Services

Toronto, ON, Canada

The base salary range for this position is between CAD $130,000 - $150,000. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: The base salary range for this position is between CAD $130,000 - $150,000.
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting - is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About Our Technology Craft

Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal growth.

Job Description

The Director, IT Managed Services leads day-to-day service delivery across Klick's IT Managed Services practice, ensuring predictable performance and measurable client outcomes from statement of work (SOW) execution through renewal. This role oversees multidisciplinary Klick teams, offshore partners, and vendor-supported delivery pods while managing service-level agreements (SLAs), incident response, resource capacity, and commercial performance. Working closely with client stakeholders, Resource Management, Engineering, and Klick leadership, this individual establishes consistent operating processes, strengthens service reliability, and ensures delivery commitments are met within agreed scope, timelines, and budgets.

What You'll Do

Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly status reporting, service reviews, risk registers, and escalation management.
Direct incident management and monitoring practices, including severity classification, alert thresholds, event routing, on-call schedules, escalation policies, notification workflows, root cause analysis, and post-incident reviews to improve response performance and reduce recurring incidents.
Manage offshore and third-party delivery partners by establishing service expectations, reviewing SLA performance, coordinating vendor-supported delivery pods, and partnering with Resource Management on capacity forecasting, dedicated, anchor, and flex staffing models, and resource utilization.
Govern SOWs, change requests, and commercial delivery performance by tracking scope, assumptions, budgets, actual costs, margins, and utilization while supporting solution development, pricing, renewals, and early identification of delivery risks.
Lead client service reviews, executive escalations, and remediation planning while developing standardized delivery playbooks, reporting tools, and operational processes, and coaching delivery managers, project leads, and engineers to improve delivery consistency and team performance.

Qualifications

Required:

8+ years of progressive experience in IT delivery, managed services, or technical program management, including at least 3 years leading delivery managers, technical teams, or multidisciplinary service delivery functions.
Experience managing multiple concurrent client engagements or technical workstreams in an agency, consultancy, or managed services environment, with demonstrated accountability for SLAs, service quality, delivery schedules, budgets, and client reporting.
Hands-on experience leading major incident management processes, including incident detection, triage, severity classification, escalation, client communication, resolution, root cause analysis, and post-incident reviews, with examples of corrective actions that reduced recurring incidents or improved response performance.
Experience designing and configuring service monitoring and incident response workflows, including alert thresholds, event routing, notification channels, on-call schedules, escalation policies, runbooks, and regular testing or optimization of monitoring effectiveness.
Experience managing offshore or third-party delivery partners, including SLA governance, performance reviews, resource forecasting, capacity planning, and coordination of distributed teams across client engagements.
Experience managing SOWs, change requests, project budgets, margins, and resource utilization, with demonstrated ability to report commercial performance, manage delivery risks, and communicate recommendations to senior clients or executive stakeholders.

Desired:

Comfort and enthusiasm for using AI as a regular part of how work gets done.
Experience delivering IT managed services or technology programs within pharmaceutical, biotechnology, healthcare, life sciences, or another regulated industry.
Experience configuring or managing service delivery platforms such as Jira Service Management, ServiceNow, or comparable ticketing and IT service management systems, including service reporting or workflow automation.
Experience implementing monitoring, alerting, or incident response solutions using PagerDuty, SolarWinds, or comparable platforms, with examples of improved alert quality, incident response, or operational visibility.
ITIL, PMP, or comparable service management or project delivery certification, supported by practical application of structured service management or delivery methodologies.
Experience using professional services automation, resource management, or scheduling tools to support capacity planning, utilization reporting, delivery forecasting, or commercial performance management.

Additional Information

This posting is for a net new role at Klick. The base salary range for this position is between CAD $130,000 - $150,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. This is a hybrid role based in Klick's Toronto office.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

Lead managed services delivery across multiple client engagements, overseeing service levels, incidents, staffing, budgets, margins, client satisfaction, and delivery risks. Manage offshore and third-party partners, lead client reviews and escalations, and develop standardized processes and playbooks while coaching delivery teams.

Requirements

Requires 8+ years of progressive IT delivery, managed services, or technical program management experience, including at least 3 years leading teams or service delivery functions. Candidates should have experience managing concurrent client engagements, major incidents and monitoring workflows, distributed partners, SOWs, budgets, margins, and executive-level client communications.

Skills

IT Managed Services Delivery
Incident Management
Monitoring and Alerting
Root Cause Analysis
Offshore Partner Management
Capacity Planning
Resource Management
Statement of Work Management
Budget and Margin Management
Risk and Escalation Management
Service Reporting
IT Service Management
Delivery Process Improvement
AI Adoption

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
Service-Level Agreements
Incident Management
Severity Classification
Alert Thresholds
Event Routing
On-Call Schedules
Escalation Policies
Root Cause Analysis
Post-Incident Reviews
Offshore Delivery
Third-Party Vendor Management
Capacity Planning
Resource Utilization
Statements of Work
Change Requests
Budget Management
Margin Management
Jira Service Management
ServiceNow
PagerDuty
SolarWinds
ITIL
PMP
Professional Services Automation
Pharmaceutical Industry
Biotechnology
Healthcare
Life Sciences
Artificial Intelligence

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Jobs in Canada