Jobs in Canada

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Added 13 mins ago
L
Analyst, Marketing Data Analytics
Lenovo
Markham, ON
- $92,000 to $140,990 CAD / year
Own NA Marketing performance tracking, executive scorecards, and recurring business performance readouts, connecting results across the end-to-end customer journey.
Added 28 mins ago
TT
Director, Strategic Growth and Partnership (13967)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Reports to: Executive Director, Innovation and Sustainability
Added 28 mins ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 28 mins ago
IB
Associate Director, Executive MBA, Recruitment and Admissions
Ivey Business School at Western University
London, ON
- Full-time
This individual is expected to contribute strategic insight into recruitment and marketing initiatives, as well as planning and operational decision-making, with the goal of meeting targets…
Added 28 mins ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
…sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology…
Added 29 mins ago
Senior Content & Communications Specialist
Eclipse Automation
Cambridge, ON
Develop and manage an integrated content and communications calendar aligned with Eclipse’s business and marketing priorities
Added 43 mins ago
L
Field Marketing Manager, Canada
Logitech
ON · Offsite - Canada - ON
- Full-time
As a key member of the North America Logitech for Business Marketing Team, you will own the Canada field marketing plan. That plan will build on the focus areas set by leadership and…
Added 58 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 58 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 58 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 1 hour ago
ML
Multi-Unit Sales Representative - Foodservice
Maple Leaf Foods Inc.
Mississauga, ON
- $59,000 to $87,000 CAD / year
- Full-time
Collaborate with Marketing, Product Development, Revenue Management, Pricing, Supply Chain, Customer Fulfillment, and Finance to execute customer strategies and deliver winning solutions.
Added 1 hour ago
D
Business Development Manager Toronto
Digicast
Toronto, ON
- Full-time
…sectors. With strong growth in Toronto, the opening of our new Executive Briefing Centre, and a turnkey broadcast-capable studio environment, we are expanding our presence in the…
Added 2 hours ago
Strategic Partner Development Manager, Applied AI ISV Partnerships, HCLS Partnerships
Google
Waterloo, ON
…work across Google Cloud’s product management, development, marketing, and customer-facing organizations to build executive alignment, shape co-innovation roadmaps for agentic applications…
Added 2 hours ago
HS
Sales Executive - Bilingual
HappyGlobal Service
Toronto, ON
- Full-time
We are seeking an energetic and results-oriented Sales Executive to support business growth across the Canadian market. The successful candidate will be responsible for managing retail and…
Added 2 hours ago
H
Senior Marketing Manager
Haystack
Canada
- $163,000 CAD / year
- Full-time
Develop and gain executive alignment for the regional marketing strategy, acting as the primary driver for campaign execution.
Added 3 hours ago
GL
Senior Financial Analyst, Commercial
Glass Lewis & Co
Toronto, ON
- $95,000 to $110,000 CAD / year
…This role will partner closely with Sales, Customer Success, Marketing, Revenue Operations, and senior leadership to drive forecasting accuracy, operational insights, and scalable growth…
Added 4 hours ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Title: Director, Global Marketing & Sales Enablement
Added 6 hours ago
H
Head of Marketing
Haystack
Canada
- Full-time
Own end-to-end attribution methodology, measurement, and reporting of marketing's pipeline contribution to executive leadership
Added 7 hours ago
WR
Administrative Assistant
Windsor Regional Hospital
Windsor, ON
- Full-time
Reporting to the Chief Executive Officer and the Manager, Operations & Governance, the Administrative Assistant plays a key role in providing administrative and clerical support to the…
Added 9 hours ago
RP
Coordinator, Digital Communications
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Bachelor’s degree in Communications, Marketing, Digital Media, Journalism, or a related field
Added 9 hours ago
TU
Assistant Dean, DAE, Faculty of Education
The University of British Columbia
Vancouver, BC
- $12,418.42 to $18,613.67 CAD / month
- Full-time
Reporting jointly to, and partnering closely with, the Dean of the Faculty of Education and the Executive Director, Development, the Assistant Dean will cultivate relationships with…
Added 9 hours ago
UO
Senior Communications Specialist
University of Waterloo
Waterloo, ON
- Full-time
At the university, the Marketing and Communications function is responsible for enhancing and protecting the university’s reputation. The communications function specifically leads by…
Added 9 hours ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
…students and confirmed applicants for the purpose of recruitment, marketing, admissions, as well as, similar transition and orientation activities to ensure a strong program choice, career…
Added 9 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Mississauga, ON
- Full-time
Consults with senior/executive sales management to develop strategic, long-term sales plans and goals, while ensuring such strategy is aligned with overall MSC's core business strategy,…
Added 9 hours ago
M
FOH Management - General Manager
Moxies
Langley (District), BC · Langley, BC
- Full-time
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…

Klick

Director, IT Managed Services

Toronto, ON, Canada

The base salary range for this position is between CAD $130,000 - $150,000. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this position is between CAD $130,000 - $150,000.
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting - is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About Our Technology Craft

Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal growth.

Job Description

The Director, IT Managed Services leads day-to-day service delivery across Klick's IT Managed Services practice, ensuring predictable performance and measurable client outcomes from statement of work (SOW) execution through renewal. This role oversees multidisciplinary Klick teams, offshore partners, and vendor-supported delivery pods while managing service-level agreements (SLAs), incident response, resource capacity, and commercial performance. Working closely with client stakeholders, Resource Management, Engineering, and Klick leadership, this individual establishes consistent operating processes, strengthens service reliability, and ensures delivery commitments are met within agreed scope, timelines, and budgets.

What You'll Do

Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly status reporting, service reviews, risk registers, and escalation management.
Direct incident management and monitoring practices, including severity classification, alert thresholds, event routing, on-call schedules, escalation policies, notification workflows, root cause analysis, and post-incident reviews to improve response performance and reduce recurring incidents.
Manage offshore and third-party delivery partners by establishing service expectations, reviewing SLA performance, coordinating vendor-supported delivery pods, and partnering with Resource Management on capacity forecasting, dedicated, anchor, and flex staffing models, and resource utilization.
Govern SOWs, change requests, and commercial delivery performance by tracking scope, assumptions, budgets, actual costs, margins, and utilization while supporting solution development, pricing, renewals, and early identification of delivery risks.
Lead client service reviews, executive escalations, and remediation planning while developing standardized delivery playbooks, reporting tools, and operational processes, and coaching delivery managers, project leads, and engineers to improve delivery consistency and team performance.

Qualifications

Required:

8+ years of progressive experience in IT delivery, managed services, or technical program management, including at least 3 years leading delivery managers, technical teams, or multidisciplinary service delivery functions.
Experience managing multiple concurrent client engagements or technical workstreams in an agency, consultancy, or managed services environment, with demonstrated accountability for SLAs, service quality, delivery schedules, budgets, and client reporting.
Hands-on experience leading major incident management processes, including incident detection, triage, severity classification, escalation, client communication, resolution, root cause analysis, and post-incident reviews, with examples of corrective actions that reduced recurring incidents or improved response performance.
Experience designing and configuring service monitoring and incident response workflows, including alert thresholds, event routing, notification channels, on-call schedules, escalation policies, runbooks, and regular testing or optimization of monitoring effectiveness.
Experience managing offshore or third-party delivery partners, including SLA governance, performance reviews, resource forecasting, capacity planning, and coordination of distributed teams across client engagements.
Experience managing SOWs, change requests, project budgets, margins, and resource utilization, with demonstrated ability to report commercial performance, manage delivery risks, and communicate recommendations to senior clients or executive stakeholders.

Desired:

Comfort and enthusiasm for using AI as a regular part of how work gets done.
Experience delivering IT managed services or technology programs within pharmaceutical, biotechnology, healthcare, life sciences, or another regulated industry.
Experience configuring or managing service delivery platforms such as Jira Service Management, ServiceNow, or comparable ticketing and IT service management systems, including service reporting or workflow automation.
Experience implementing monitoring, alerting, or incident response solutions using PagerDuty, SolarWinds, or comparable platforms, with examples of improved alert quality, incident response, or operational visibility.
ITIL, PMP, or comparable service management or project delivery certification, supported by practical application of structured service management or delivery methodologies.
Experience using professional services automation, resource management, or scheduling tools to support capacity planning, utilization reporting, delivery forecasting, or commercial performance management.

Additional Information

This posting is for a net new role at Klick. The base salary range for this position is between CAD $130,000 - $150,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. This is a hybrid role based in Klick's Toronto office.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

Lead managed services delivery across multiple client engagements, overseeing service levels, incidents, staffing, budgets, margins, client satisfaction, and delivery risks. Manage offshore and third-party partners, lead client reviews and escalations, and develop standardized processes and playbooks while coaching delivery teams.

Requirements

Requires 8+ years of progressive IT delivery, managed services, or technical program management experience, including at least 3 years leading teams or service delivery functions. Candidates should have experience managing concurrent client engagements, major incidents and monitoring workflows, distributed partners, SOWs, budgets, margins, and executive-level client communications.

Skills

IT Managed Services Delivery
Incident Management
Monitoring and Alerting
Root Cause Analysis
Offshore Partner Management
Capacity Planning
Resource Management
Statement of Work Management
Budget and Margin Management
Risk and Escalation Management
Service Reporting
IT Service Management
Delivery Process Improvement
AI Adoption

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
Service-Level Agreements
Incident Management
Severity Classification
Alert Thresholds
Event Routing
On-Call Schedules
Escalation Policies
Root Cause Analysis
Post-Incident Reviews
Offshore Delivery
Third-Party Vendor Management
Capacity Planning
Resource Utilization
Statements of Work
Change Requests
Budget Management
Margin Management
Jira Service Management
ServiceNow
PagerDuty
SolarWinds
ITIL
PMP
Professional Services Automation
Pharmaceutical Industry
Biotechnology
Healthcare
Life Sciences
Artificial Intelligence

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Work requirements

Jobs in Canada