Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 12 mins ago
CD
Senior Director, Partnership Sales
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
The Sr. Director, Partnerships Sales is responsible for driving new business partnerships (domestic and global) as part of the corporate sponsorship team. Tasked with generating new…
Added 27 mins ago
M
Chef, Logistique inversée (Retours et rappels)/Manager, Reverse Logistics (Returns & Recalls)
McKesson
Montreal, QC
- Full-time
Added 27 mins ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
…best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house…
Added 57 mins ago
E
Senior Manager, Program Transformation and Service Excellence
Eva's
Toronto, ON
- $84,241 to $97,760 CAD / year
- Full-time
…initiatives. The role serves as a key strategic partner to the Senior Director, Programs and Services in advancing project outcomes across the Programs and Services portfolio. Working…
Added 57 mins ago
GT
Senior IT Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $90 to $95 CAD / hour
- Contract
Follow governance guidance for all communications, financial and change management, and use established project status reporting tools.
Added 57 mins ago
Director, Sales Operations
Molson Coors
Toronto, ON
In the role of Director, Sales Operations, working in Toronto, Ontario, you will be part of the Canadian Commercial Leadership Team. You will lead the strategic alignment of sales…
Added 1 hour ago
TT
Director, Strategic Growth and Partnership (13967)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Reports to: Executive Director, Innovation and Sustainability
Added 1 hour ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 1 hour ago
IB
Associate Director, Executive MBA, Recruitment and Admissions
Ivey Business School at Western University
London, ON
- Full-time
Position: Associate Director, Executive MBA, Recruitment and Admissions
Added 1 hour ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
…best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house…
Added 1 hour ago
M
Lead, Enterprise IT VMO
McKesson
Mississauga, ON
- Full-time
Reporting to the Senior Director, Enterprise IT Vendor Management Office (VMO) within McKesson Technology's Operational Excellence and Governance organization, the Vendor Lead, Enterprise…
Added 1 hour ago
BN
Strategy and Partnerships Advisor
Build Nova Scotia
Halifax, NS
- Full-time
Reporting to the Director, Corporate Strategy and Stakeholder Relations, the Strategy and Partnerships Advisor supports developing and implementing Build Nova Scotia's corporate strategy…
Added 1 hour ago
MH
Business Development Director
MEDUCOM Health Inc.
Guelph, ON
- Full-time
MEDUCOM is a full-service, integrated healthcare communications agency, which conceptualizes and delivers pharmaceutical marketing, HCP advisory, and healthcare education services. MEDUCOM…
Added 2 hours ago
TO
Development Officer
The Ontario SPCA and Humane Society
Cornwall, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 2 hours ago
S
Staff Diagnostic Electrophysiology Technologist - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Meets regularly with the clinical director to review and finalize reports and arrange for these to be forwarded to the referring ophthalmologist.
Added 5 hours ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Title: Director, Global Marketing & Sales Enablement
Added 5 hours ago
TU
Program Assistant
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Full-time
…operations. The position coordinates learner registration and communications, online learning administration, webinar and event logistics, records management, financial administration,…
Added 6 hours ago
O8
Director, Educational Development
Oxygen 8 Recruitment
Canada
- Full-time
We are partnering with a well-established, international provider of accredited medical education to appoint a Director, Educational Development for their Canadian business.
Added 8 hours ago
UO
Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Pharmaceutical Sciences Building (PHRM)
- $4,576 to $4,808 CAD / month
- Full-time
…operations. The position coordinates learner registration and communications, online learning administration, webinar and event logistics, records management, financial administration,…
Added 9 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
There is the expectation that you are available to work weekdays, weekends and all shifts (days, nights, 12 hour shifts)
Added 10 hours ago
TS
Call for Members of the Sentinel Project Board of Directors
The Sentinel Project
Toronto, ON
- Full-time
Appoint the executive director and other officers of the Sentinel Project; define and delegate management’s duties and limits of authority; oversee management’s performance; and approve its…
Added 10 hours ago
TU
Assistant Dean, DAE, Faculty of Education
The University of British Columbia
Vancouver, BC
- $12,418.42 to $18,613.67 CAD / month
- Full-time
Reporting jointly to, and partnering closely with, the Dean of the Faculty of Education and the Executive Director, Development, the Assistant Dean will cultivate relationships with…
Added 10 hours ago
UO
Donor Relations Officer
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Develops and executes a range of stewardship, donor relations and donor communications activities to engage and acknowledge the Faculty of Mathematics’ donors in order to foster the…
Added 10 hours ago
UO
IQC Research Development Officer
University of Waterloo
Waterloo, ON · Quantum-Nano Centre
- Full-time
Work with the IQC leadership (IQC Director’s Office and senior faculty to develop long-term strategic plans for research within the IQC;
Added 10 hours ago
UO
Administrative Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
…activities. The AC also works under the direction of the WiM Director to provide strategic and operational support to WiM faculty members, staff and students and oversees and guides co-op…

Klick

Director, IT Managed Services

Toronto, ON, Canada

The base salary range for this position is between CAD $130,000 - $150,000. · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this position is between CAD $130,000 - $150,000.
Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting - is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About Our Technology Craft

Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal growth.

Job Description

The Director, IT Managed Services leads day-to-day service delivery across Klick's IT Managed Services practice, ensuring predictable performance and measurable client outcomes from statement of work (SOW) execution through renewal. This role oversees multidisciplinary Klick teams, offshore partners, and vendor-supported delivery pods while managing service-level agreements (SLAs), incident response, resource capacity, and commercial performance. Working closely with client stakeholders, Resource Management, Engineering, and Klick leadership, this individual establishes consistent operating processes, strengthens service reliability, and ensures delivery commitments are met within agreed scope, timelines, and budgets.

What You'll Do

Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly status reporting, service reviews, risk registers, and escalation management.
Direct incident management and monitoring practices, including severity classification, alert thresholds, event routing, on-call schedules, escalation policies, notification workflows, root cause analysis, and post-incident reviews to improve response performance and reduce recurring incidents.
Manage offshore and third-party delivery partners by establishing service expectations, reviewing SLA performance, coordinating vendor-supported delivery pods, and partnering with Resource Management on capacity forecasting, dedicated, anchor, and flex staffing models, and resource utilization.
Govern SOWs, change requests, and commercial delivery performance by tracking scope, assumptions, budgets, actual costs, margins, and utilization while supporting solution development, pricing, renewals, and early identification of delivery risks.
Lead client service reviews, executive escalations, and remediation planning while developing standardized delivery playbooks, reporting tools, and operational processes, and coaching delivery managers, project leads, and engineers to improve delivery consistency and team performance.

Qualifications

Required:

8+ years of progressive experience in IT delivery, managed services, or technical program management, including at least 3 years leading delivery managers, technical teams, or multidisciplinary service delivery functions.
Experience managing multiple concurrent client engagements or technical workstreams in an agency, consultancy, or managed services environment, with demonstrated accountability for SLAs, service quality, delivery schedules, budgets, and client reporting.
Hands-on experience leading major incident management processes, including incident detection, triage, severity classification, escalation, client communication, resolution, root cause analysis, and post-incident reviews, with examples of corrective actions that reduced recurring incidents or improved response performance.
Experience designing and configuring service monitoring and incident response workflows, including alert thresholds, event routing, notification channels, on-call schedules, escalation policies, runbooks, and regular testing or optimization of monitoring effectiveness.
Experience managing offshore or third-party delivery partners, including SLA governance, performance reviews, resource forecasting, capacity planning, and coordination of distributed teams across client engagements.
Experience managing SOWs, change requests, project budgets, margins, and resource utilization, with demonstrated ability to report commercial performance, manage delivery risks, and communicate recommendations to senior clients or executive stakeholders.

Desired:

Comfort and enthusiasm for using AI as a regular part of how work gets done.
Experience delivering IT managed services or technology programs within pharmaceutical, biotechnology, healthcare, life sciences, or another regulated industry.
Experience configuring or managing service delivery platforms such as Jira Service Management, ServiceNow, or comparable ticketing and IT service management systems, including service reporting or workflow automation.
Experience implementing monitoring, alerting, or incident response solutions using PagerDuty, SolarWinds, or comparable platforms, with examples of improved alert quality, incident response, or operational visibility.
ITIL, PMP, or comparable service management or project delivery certification, supported by practical application of structured service management or delivery methodologies.
Experience using professional services automation, resource management, or scheduling tools to support capacity planning, utilization reporting, delivery forecasting, or commercial performance management.

Additional Information

This posting is for a net new role at Klick. The base salary range for this position is between CAD $130,000 - $150,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. This is a hybrid role based in Klick's Toronto office.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Director of IT Managed Services leads day-to-day service delivery, ensuring predictable performance and measurable client outcomes across multidisciplinary teams. This role governs service-level agreements, manages offshore partners, and oversees commercial performance, including budgets and resource utilization.

Requirements

Candidates must have over 8 years of progressive experience in IT delivery or managed services, with at least 3 years in a leadership capacity. Strong expertise in incident management, SLA governance, and managing technical workstreams within a consultancy or agency environment is required.

Skills

IT Managed Services
Service Delivery Management
Incident Management
SLA Governance
Technical Program Management
Vendor Management
Resource Capacity Planning
Budget Management
Root Cause Analysis
Stakeholder Management
Change Management
Service Monitoring
Jira Service Management
ServiceNow
PagerDuty
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
Service Delivery
SLA
Incident Management
Root Cause Analysis
Vendor Management
Capacity Planning
SOW
Budgeting
Jira Service Management
ServiceNow
PagerDuty
SolarWinds
ITIL
PMP
Life Sciences
Pharmaceutical
Biotechnology
Technical Program Management
Resource Management
Risk Management
Escalation Management
Operational Processes
Delivery Playbooks
AI
Consulting
Data Science
Analytics
Technology Craft
Managed Services

Report this job

Work requirements

Jobs in Canada