Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 13 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 13 mins ago
IC
Senior Counsel, Life Insurance
ivari Canada
Toronto, ON
- Full-time
…responsible for the leadership, coaching and development of team members. This is a management position requiring strong leadership, mentoring and people development…
Added 13 mins ago
A
[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people…
Added 13 mins ago
A
Integration Manager – People Tech (Bangkok Based, relocation provided) [SHP]
Agoda
Montreal, QC
- Full-time
Lead a team of SMEs to drive People Technology integration projects.
Added 13 mins ago
A
Senior Design Lead (Bangkok based, relocation provided)
Agoda
Montreal, QC
- Full-time
We are looking for a Senior Design Lead who combines exceptional design craft with experience managing and developing designers. This role carries both individual contributor and people…
Added 13 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 13 mins ago
CR
Division Director
Clarity Recruitment
Toronto, ON
- Full-time
Lead a team of seven: senior Contingent Recruiters, client-facing Engagement Managers and a Recruitment Coordinator. Weekly one-on-ones, live development plans, and in-office onboarding for…
Added 13 mins ago
CD
Senior Director, Partnership Sales
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
…(domestic and global) as part of the corporate sponsorship team. Tasked with generating new business and renewal revenue for the Cirque Brand and Shows, this individual will lead…
Added 13 mins ago
RC
Inside Sales Analyst - Canada
RSM Canada
AB · Edmonton, AB
- Full-time
Must possess impeccable confidence conversing via phone, video conferencing and email, required
Added 13 mins ago
CD
Marketing Manager - Americas
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
…operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and developing practices unique to Cirque du…
Added 13 mins ago
CD
Senior Sales Manager – Americas Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Must reside in Montréal, Canada
Added 13 mins ago
KM
Engineering Project Lead
KTH Manufacturing - Shelburne
Shelburne, ON
- Full-time
Must have prior experience working in Automotive Manufacturing
Added 13 mins ago
AW
Director of Avionics
Arden White
AB · Alberta, Canada
- Full-time
Arden White Aerospace and Aviation Recruitment are currently working with a leading international aviation services organisation to recruit an experienced Director of Avionics based in…
Added 13 mins ago
Y
Support Engineer in Test (Bilingual – French/English)
YuJa
Toronto, ON · North York, ON
- $60,000 CAD / year
- Full-time
1–2 years of customer service experience, with bilingual French and English proficiency(must have) · Rotational Shifts - Day/Afternoon/Night shifts
Added 13 mins ago
CD
Team Lead – Accounts Payable
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
World-class entertainment demands world-class financial operations - and this role leads the team that delivers exactly that. As Team Lead, Accounts Payable, you will oversee day-to-day…
Added 13 mins ago
O&
Key Employee - Events
Oliver & Bonacini
Toronto, ON
- Part-time
…procedures while working closely with both FOH and BOH teams. You’ll lead by example, create an environment where our team can thrive, and help set our restaurant apart while maintaining a…
Added 13 mins ago
O&
Supervisor - Queen's Cross Food Hall
Oliver & Bonacini
Toronto, ON
- $23 to $27 CAD / hour
- Full-time
Smart Serve certification required
Added 13 mins ago
MF
AVP, Client Engagement & Communications
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 13 mins ago
T
Software Developer 3 (Contract Until March 2028)
TVO
Toronto, ON
- Full-time
As part of the Web Solutions team, the Software Developer 3 will lead the solution architecture while providing guidance to the development team. They will have full stack development…
Added 13 mins ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
Lead, coach, hire, and performance-manage five leaders: three Salesforce Development Managers, the Quality Engineering Lead, and the Salesforce Administration Manager. Build a consistent…
Added 13 mins ago
BP
Maintenance Mechanic Level 2 (Millwright)
Bora Pharmaceuticals
Mississauga, ON
- Full-time
Must have working knowledge of pneumatics, electro-pneumatics and hydraulics and be capable in solving corresponding problems of these systems · Must have machine shop skills including the ability to fabricate fairly complex replacement parts as required using plastic and metal stock
Added 13 mins ago
ML
Event Specialist
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 13 mins ago
A
Utilities Design Engineer
AtkinsRéalis
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
…worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right…
Added 28 mins ago
TO
Development Officer
The Ontario SPCA and Humane Society
Pembroke, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 28 mins ago
VC
Project Coordinator (Infrastructure Construction)
Valard Construction
Port Hawkesbury, NS
- $80,000 to $108,000 CAD / year
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions

Klick

Director, IT Managed Services

Toronto, ON, Canada

The base salary range for this position is between CAD $130,000 - $150,000. · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this position is between CAD $130,000 - $150,000.
Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

Company Description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting - is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About Our Technology Craft

Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal growth.

Job Description

The Director, IT Managed Services leads day-to-day service delivery across Klick's IT Managed Services practice, ensuring predictable performance and measurable client outcomes from statement of work (SOW) execution through renewal. This role oversees multidisciplinary Klick teams, offshore partners, and vendor-supported delivery pods while managing service-level agreements (SLAs), incident response, resource capacity, and commercial performance. Working closely with client stakeholders, Resource Management, Engineering, and Klick leadership, this individual establishes consistent operating processes, strengthens service reliability, and ensures delivery commitments are met within agreed scope, timelines, and budgets.

What You'll Do

Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly status reporting, service reviews, risk registers, and escalation management.
Direct incident management and monitoring practices, including severity classification, alert thresholds, event routing, on-call schedules, escalation policies, notification workflows, root cause analysis, and post-incident reviews to improve response performance and reduce recurring incidents.
Manage offshore and third-party delivery partners by establishing service expectations, reviewing SLA performance, coordinating vendor-supported delivery pods, and partnering with Resource Management on capacity forecasting, dedicated, anchor, and flex staffing models, and resource utilization.
Govern SOWs, change requests, and commercial delivery performance by tracking scope, assumptions, budgets, actual costs, margins, and utilization while supporting solution development, pricing, renewals, and early identification of delivery risks.
Lead client service reviews, executive escalations, and remediation planning while developing standardized delivery playbooks, reporting tools, and operational processes, and coaching delivery managers, project leads, and engineers to improve delivery consistency and team performance.

Qualifications

Required:

8+ years of progressive experience in IT delivery, managed services, or technical program management, including at least 3 years leading delivery managers, technical teams, or multidisciplinary service delivery functions.
Experience managing multiple concurrent client engagements or technical workstreams in an agency, consultancy, or managed services environment, with demonstrated accountability for SLAs, service quality, delivery schedules, budgets, and client reporting.
Hands-on experience leading major incident management processes, including incident detection, triage, severity classification, escalation, client communication, resolution, root cause analysis, and post-incident reviews, with examples of corrective actions that reduced recurring incidents or improved response performance.
Experience designing and configuring service monitoring and incident response workflows, including alert thresholds, event routing, notification channels, on-call schedules, escalation policies, runbooks, and regular testing or optimization of monitoring effectiveness.
Experience managing offshore or third-party delivery partners, including SLA governance, performance reviews, resource forecasting, capacity planning, and coordination of distributed teams across client engagements.
Experience managing SOWs, change requests, project budgets, margins, and resource utilization, with demonstrated ability to report commercial performance, manage delivery risks, and communicate recommendations to senior clients or executive stakeholders.

Desired:

Comfort and enthusiasm for using AI as a regular part of how work gets done.
Experience delivering IT managed services or technology programs within pharmaceutical, biotechnology, healthcare, life sciences, or another regulated industry.
Experience configuring or managing service delivery platforms such as Jira Service Management, ServiceNow, or comparable ticketing and IT service management systems, including service reporting or workflow automation.
Experience implementing monitoring, alerting, or incident response solutions using PagerDuty, SolarWinds, or comparable platforms, with examples of improved alert quality, incident response, or operational visibility.
ITIL, PMP, or comparable service management or project delivery certification, supported by practical application of structured service management or delivery methodologies.
Experience using professional services automation, resource management, or scheduling tools to support capacity planning, utilization reporting, delivery forecasting, or commercial performance management.

Additional Information

This posting is for a net new role at Klick. The base salary range for this position is between CAD $130,000 - $150,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. This is a hybrid role based in Klick's Toronto office.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Director of IT Managed Services leads day-to-day service delivery, ensuring predictable performance and measurable client outcomes across multidisciplinary teams. This role governs service-level agreements, manages offshore partners, and oversees commercial performance, including budgets and resource utilization.

Requirements

Candidates must have over 8 years of progressive experience in IT delivery or managed services, with at least 3 years in a leadership capacity. Strong expertise in incident management, SLA governance, and managing technical workstreams within a consultancy or agency environment is required.

Skills

IT Managed Services
Service Delivery Management
Incident Management
SLA Governance
Technical Program Management
Vendor Management
Resource Capacity Planning
Budget Management
Root Cause Analysis
Stakeholder Management
Change Management
Service Monitoring
Jira Service Management
ServiceNow
PagerDuty
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
Service Delivery
SLA
Incident Management
Root Cause Analysis
Vendor Management
Capacity Planning
SOW
Budgeting
Jira Service Management
ServiceNow
PagerDuty
SolarWinds
ITIL
PMP
Life Sciences
Pharmaceutical
Biotechnology
Technical Program Management
Resource Management
Risk Management
Escalation Management
Operational Processes
Delivery Playbooks
AI
Consulting
Data Science
Analytics
Technology Craft
Managed Services

Report this job

Work requirements

Jobs in Canada