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Added 2 mins ago
S
Lead, Vendor Governance (Canada , Americas)
Shopify
Canada
- Full-time
Added 2 mins ago
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Technical Service Representative
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- Full-time
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Training Specialist - Senior ( Adobe Captivate Classic, Articulate 360 exp)
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UO
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Social Media Marketing Specialist
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Added 31 mins ago
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Distribution Engineer (Burnaby or Victoria)
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Added 31 mins ago
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Power Apps & Document Control Specialist
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Added 31 mins ago
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Spécialiste des comptes recevables / Accounts Receivable Specialist
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Manufacturing Technician Specialist
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Manufacturing Process Specialist
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Added 31 mins ago
Talent Acquisition Specialist
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Added 46 mins ago
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IT Advanced Business Analyst - ITS4
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Added 46 mins ago
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EHS Specialist
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Guelph, ON
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Added 46 mins ago
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EHS Specialist
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Guelph, ON
- $80,000 to $100,000 CAD / year
- Full-time
The EHS Specialist has comprehensive responsibility for the implementation and administration of all Health, Safety, Industrial Hygiene, and OSHA compliance Programs at the Veolia…
Added 46 mins ago
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IT Help Desk Specialist - Fixanator
Klick
Toronto, ON
- Full-time
The IT Help Desk Specialist, known internally as a Fixanator, provides front-line technical support to Klick employees and helps keep day-to-day technology running reliably. The role…
Added 46 mins ago
Senior Cloud Security Architect | Architecte senior en sécurité cloud , AWS professional services | Services Professionnels AWS
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Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
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Added 1 hour ago
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Toronto, ON
- Full-time
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Klick

IT Help Desk Specialist - Fixanator

Toronto, ON, Canada

The base salary range for this position is between CAD $50,000 - $55,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $50,000 - $55,000.
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting - is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About Our Office Tech

Our Office Tech team, part of our Enabling Teams Craft, supports Klick’s internal systems and infrastructure. The team ensures employees have reliable, effective tools to collaborate and work efficiently. They focus on stability, security, and continuous improvement. Their work enables productivity across the organization.

Job Description

The IT Help Desk Specialist, known internally as a Fixanator, provides front-line technical support to Klick employees and helps keep day-to-day technology running reliably. The role troubleshoots Mac and Windows workstations, productivity applications, connectivity, video conferencing, and other workplace technology. Working closely with the Office Tech team and Klick employees, the Fixanator provides responsive technical support while keeping users informed through resolution.

What You’ll Do

Provide front-line technical support to Klick employees through Slack, video calls, and in-person interactions, triaging and resolving hardware, software, application, and connectivity issues.
Troubleshoot and support macOS and Windows 10/11 workstations, including laptop configuration, software updates, patching, connectivity, and common end-user issues.
Administer and support Microsoft 365 applications, including PowerPoint, Excel, and Word, as well as Google Workspace tools including Drive, Gmail, and Calendar.
Configure and support Zoom video conferencing, printers, and other workplace technology while maintaining clear communication with employees on issue status, expected resolution times, and outstanding actions.
Collaborate with the local Office Tech team of Fixanators to prioritize support requests, maintain employee productivity, and provide technology support for workstation changes, office renovations, and new office build projects.

Qualifications

Required:

Hands-on experience supporting macOS and Windows 10/11 environments, with demonstrated ability to troubleshoot workstation hardware, operating system, software, and connectivity issues.
Experience providing end-user technical support through in-person and digital channels, with demonstrated ability to explain troubleshooting steps and technical information clearly to non-technical users.
Experience supporting Microsoft 365 applications, including PowerPoint, Excel, and Word, and Google Workspace applications such as Drive, Gmail, and Calendar in an end-user environment.
Working knowledge of LAN/WAN networking concepts, with demonstrated ability to identify and troubleshoot common workstation connectivity issues.
Experience configuring, updating, or maintaining Mac and Windows workstations, including software installation, patching, peripherals, and user setup.

Desired:

Comfort and enthusiasm for using AI as a regular part of how work gets done.
Experience administering or troubleshooting Zoom or comparable video conferencing technology in a workplace environment.
Experience configuring and troubleshooting network or office printers and related peripherals.
Experience working within a help desk, IT service desk, ticket queue, internship, co-op, or other structured technical support environment.
Experience supporting workplace technology during office moves, renovations, workstation changes, or new office build projects.

Additional Information

This posting is for an existing vacancy at Klick. The base salary range for this position is between CAD $50,000 - $55,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

Provide front-line technical support to employees, troubleshooting Mac and Windows workstations, productivity applications, connectivity, video conferencing, printers, and other workplace technology. Coordinate with the Office Tech team on support priorities and workstation or office projects, while keeping employees informed through issue resolution.

Requirements

Candidates need hands-on experience supporting macOS and Windows 10/11, troubleshooting workstation hardware, software, operating systems, and connectivity, and assisting end users through in-person and digital channels. They should also have experience with Microsoft 365 and Google Workspace, working knowledge of LAN/WAN concepts, and experience configuring and maintaining workstations.

Skills

macOS Support
Windows 10/11 Support
Hardware Troubleshooting
Software Troubleshooting
Connectivity Troubleshooting
End-User Technical Support
Microsoft 365
Google Workspace
LAN/WAN Networking
Workstation Configuration
Software Installation and Patching
Zoom Support
Printer and Peripheral Support
Help Desk Support
Technical Communication
AI Tools

Visa sponsorship

Not detected in the job text

Keywords

macOS
Windows 10/11
Microsoft 365
PowerPoint
Excel
Word
Google Workspace
Google Drive
Gmail
Google Calendar
LAN/WAN
Zoom
Slack
Video Conferencing
Workstation Configuration
Software Updates
Patching
Hardware Troubleshooting
Connectivity Troubleshooting
Printers
Peripherals
Help Desk
IT Service Desk
End-User Support
Office Technology
AI

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