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Added 3 days ago
T
Senior Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
TD is modernizing its marketing ecosystem to deliver personalized, relevant, and timely communications to customers through their channel of choice. As part of the Marketing Delivery team…
Added 5 days ago
AC
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Air Canada Vacations
Montreal, QC
- Full-time
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 5 days ago
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 7 days ago
AC
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM / Bloomreach CDP)
Air Canada Vacations
Montreal, QC
- Full-time
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 10 days ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
TD is modernizing its marketing ecosystem to deliver personalized, relevant, and timely communications to customers through their channel of choice. As part of the Marketing Delivery team…
Added 11 days ago
D
Salesforce Product Owner
Docebo
Remote, Canada
- $90,800 to $121,000 CAD / year
- Full-time
- Remote
Platform Depth: Proven experience as a Salesforce Architect, Senior Admin, or Business Analyst with the hands-on expertise needed to speak fluent platform and earn instant respect with…
Added 11 days ago
T
Sr. Business Systems Analyst I
TD
Toronto, ON
- Full-time
EMT Group is seeking an experienced Business Systems Analyst to join our Portfolio team, providing requirements, analysis and stakeholder communication as necessary for Marketing Enablement…
Added 11 days ago
Senior Business Data Analyst - Asset Management Software
Siemens
ON · NB · NS · AB
The Senior Business Data Analyst translates business needs into scalable, high-quality data and analytics solutions.
Added 11 days ago
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM / Bloomreach CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 11 days ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We are seeking a Senior CRM & CDP Solution Analyst to play a critical role in the functional design, business alignment, and successful delivery of these platforms. This role will work…
Added 14 days ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Lead Data Analyst, Growth Marketing to join our Growth Marketing Team. With ownership of marketing data reporting and analysis, you'll conduct analysis and support our…
Added 14 days ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Lead Data Analyst, Growth Marketing to join our Growth Marketing Team. With ownership of marketing data reporting and analysis, you'll conduct analysis and support our…
Added 17 days ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
…design and authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client…
Added 17 days ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
…design and authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client…
Added 17 days ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
…design and authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client…
Added 17 days ago
MG
Business Analyst
Mobility Global
London, ON
- Full-time
Work efficiently with senior team members to produce higher quality work by soliciting constructive feedback and guidance, asking questions regularly and taking good notes
Added 17 days ago
SG
Business Analyst
S&P Global Mobility
London, ON
- Full-time
Work efficiently with senior team members to produce higher quality work by soliciting constructive feedback and guidance, asking questions regularly and taking good notes
Added 18 days ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
…reporting tools (DOMO, PowerBI), martech (Adobe Experience Cloud, Salesforce Marketing Cloud), Nice to have adtech (Google Ad Manager, DSPs, SSPs, Google DV360), data science tools (Jupyter…
Added 18 days ago
Sr Product Analyst - Rogers Sports & Media
Rogers Communications
Toronto, ON
…reporting tools (DOMO, PowerBI), martech (Adobe Experience Cloud, Salesforce Marketing Cloud), Nice to have: adtech (Google Ad Manager, DSPs, SSPs, Google DV360), data science tools…
Added 21 days ago
CI
Account Executive - Emerging & Commercial Acc
CloudKettle Inc
Toronto, ON
- Up to $120,000 CAD / year
- Full-time
…mentorship, structured onboarding, and hands-on guidance from senior leaders to help you master enterprise tech sales and grow within the Salesforce…
Added 1 month ago
IR
Enterprise Account Executive - Hybrid (Vendor Services)
Info-Tech Research Group
Toronto, ON
- Full-time
Engage C-level and senior executives (Analyst Relations, CMO, CRO, Product, Strategy leaders) as a trusted advisor
Added 2 months ago
H
Business & Data Analyst
Hexagon
Calgary, AB
- Full-time
The Commerce Systems team within Hexagon's Autonomous Solutions division is looking for a Business & Data Analyst to join our high-tech engineering and manufacturing company that is…
Added 2 months ago
Senior Principal Industry Analyst Relations
PagerDuty
Toronto, ON
We are looking for a Senior Principal Industry Analyst Relations to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As…
Added 2 months ago
Senior Salesforce Administrator
Movable Ink
Toronto, ON
The Senior Salesforce Administrator serves as a primary strategic administrator and functional lead for Movable Ink’s Salesforce environment. This role bridges business needs and technical…
Added 3 months ago
K
Senior Business Analyst
Klick
Toronto, Ontario
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Posting language: English
Posted: Jul 14, 2026

Original job description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

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More about this job

Responsibilities

The Senior Business Analyst supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements and solution plans. This role involves partnering with various teams to define practical solutions for omnichannel campaigns and ensuring reliable delivery support across project timelines.

Requirements

Candidates should have 5-7+ years of experience in a similar role, with strong skills in facilitating discovery sessions and translating business objectives into structured requirements. Familiarity with marketing technology platforms and an AI-forward mindset are also important.

Skills

Business Analysis
Requirements Gathering
Solution Design
CRM Programs
Data Integrations
Marketing Technology
Communication Skills
Data Governance
SQL
AI Tools
Healthcare Marketing
Project Management
Data Analysis
Stakeholder Engagement
Reporting Platforms
Data Platforms

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Digital Marketing
CRM
Omnichannel Programs
Data Integrations
Campaign Operations
Stakeholder Management
Marketing Technology
Healthcare
Pharmaceutical
Life Sciences
Data Governance
SQL
AI Tools
Reporting Platforms
Data Platforms
Project Management

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