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Added 7 mins ago
KA
Trainee Bilingual Automotive Sale Associate
Kaizen Automotive Group
Calgary, AB
- Full-time
Building and maintaining customer relationships to generate repeat and referral business
Added 7 mins ago
Product Manager, Agentic Products
Jetson Home
Kitchener, ON
…(Claude Code, Cursor, n8n, or similar), read and reason about the systems you own, and earn credibility with engineers because you can get into the work. Breadth and speed over deep…
Added 7 mins ago
CF
Supervisor, Operations
Cadillac Fairview
AB · Calgary, AB
- Full-time
…frontline operations team, you will oversee critical building systems, including HVAC, electrical, mechanical, and life safety infrastructure, while managing preventive maintenance…
Added 7 mins ago
NM
Equipment Operator
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
Promote and maintain a culture of 'safe production' by compliance with company safety systems, policies, procedures, and accountabilities.
Added 7 mins ago
DC
Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
…technical capabilities, excellent communication skills, and business acumen, you will thrive in our fast-paced and agile environment, working on new and exciting projects while providing…
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DC
Junior/Intermediate Architect
Dillon Consulting Limited
Ottawa, ON
- Full-time
Assist with the identification and cultivation of new business opportunities aligned with Dillon's sustainability goals.
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MH
Customer Care Associate
Moe's Home Collection
Vancouver, BC
- Full-time
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we…
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Manager, Technical Consulting
Staffbase
Canada
- $105,000 to $141,000 CAD / year
…AI is only as good as the data, permissions, and connected systems behind…
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Co-Manager
La Senza
Abbotsford, BC
…standards, and turn insights into action so the team and the business thrive. You also ensure compliance with company policies, health and safety standards, and all applicable employment…
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Gameplay AI Engineer - Sledgehammer Games
Activision
Toronto, ON
- Other
Sledgehammer Games is a leading developer in the video game industry, best known for its work on the Call of Duty franchise. Since its founding in 2009, the studio has delivered iconic…
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Guidewire ClaimCenter Lead
Derex Technologies Inc
Toronto, ON
- Full-time
With over two decades of unparalleled experience, Derex provides supports to its clientele, across such industries as Systems Integration, Banking and Finance, Telecommunications,…
Added 22 mins ago
RU
Assurance Intern - Summer 2027
RSM US LLP
Toronto, ON
- Full-time
Understanding clients' needs and expectations, their business and industry, accounting and control systems, employees, company values and industry-related GAAP and GAAS issues
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Lab Patient Technician - Part Time - Haliburton, ON
LifeLabs
ON · Haliburton, ON
- Part-time
…laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate…
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Lab Patient Technician - Temporary Part Time (Float) - Georgetown, ON
LifeLabs
Halton Hills, ON
- Part-time
…laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate…
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Analyst, Trade Support
RBC
Toronto, ON
- Full-time
…spot, forwards, and swaps in the relevant trading and booking systems, ensuring proper assignment of downstream processing flags for confirmations, settlements, and payment…
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Business Analyst, Pension
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Accountable for providing leadership and business expertise for the research, analysis, planning, development and implementation of best practices, business processes, technology strategies…
Added 22 mins ago
RC
Supervisor, Talent Acquisition Operations – Programs & Interviews
RSM Canada
Toronto, ON
- Full-time
Support the development, implementation, testing, training, and administration of centralized, repeatable TA solutions across enterprise systems and integrated tools.
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Senior Director, Learning & Development
BGBx
Canada
- Full-time
…employee performance, leadership effectiveness, career growth, and business impact. This role will have one direct…
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5768 - Seasonal Sales Help
Lids
Brantford, ON
- $17.95 USD / hour
- Temporary
…We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities,…
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5735 - Seasonal Sales Help
Lids
London, ON
- $17.95 USD / hour
- Temporary
…We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities,…
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5728 - Seasonal Sales Help
Lids
Guelph, ON
- $17.95 USD / hour
- Temporary
…We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities,…
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Billing Coordinator
OpenText
Waterloo, ON
- Full-time
…You will bring strong customer service, problem-solving and business partnering skills to work with Sales, Billing Specialists, Revenue, Collections and other key stakeholders, ensuring…
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7702 - Seasonal Sales Help
Lids
Hamilton, ON
- $17.95 USD / hour
- Temporary
…We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities,…
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5718 - 3rd Key
Lids
Newmarket, ON
- $18.45 USD / hour
- Part-time
…We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities,…
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5798 - Seasonal Sales Help
Lids
Windsor, ON
- $17.95 USD / hour
- Temporary
…We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities,…

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

Gather and document business and technical requirements for CRM, data integration, direct marketing, and omnichannel programs, translating stakeholder needs into practical solution plans and delivery-ready documentation. Coordinate with cross-functional teams to align requirements with workflows, data, testing, KPIs, timelines, approvals, and changes throughout delivery.

Requirements

Requires 5–7+ years of business analysis experience supporting digital, CRM, direct marketing, or omnichannel programs, along with experience facilitating discovery and solution design. Candidates should be able to produce clear requirements and workflows, communicate across business and technical teams, understand marketing technology and data integrations, manage competing priorities, and use AI tools responsibly.

Skills

Business Analysis
Requirements Gathering
Solution Design
Stakeholder Facilitation
CRM
Omnichannel Marketing
Marketing Technology
Data Integrations
Data Governance
Workflow Documentation
Acceptance Criteria
Cross-Functional Collaboration
SQL
Data Analysis
AI-Assisted Tools
Privacy And Compliance

Visa sponsorship

Not detected in the job text

Keywords

CRM
Omnichannel Marketing
Direct Marketing
Marketing Technology
Salesforce
Salesforce Data Cloud
Salesforce Health Cloud
Salesforce Sales Cloud
Salesforce Marketing Cloud
Veeva CRM
Adobe Experience Platform
Snowflake
Microsoft Fabric
Amazon Redshift
Databricks
Power BI
Tableau
Google Analytics
SQL
APIs
Data Integrations
Data Governance
Data Flows
Data Fit-Gap Analysis
Acceptance Criteria
Consent And Privacy
Healthcare Marketing
Regulated Industries
Generative AI
Predictive Analytics

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