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Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…experienced on the world’s biggest screens. Our mission is to power awe-inspiring experiences for audiences around the…
Added 1 hour ago
MR
Ice Cream Process Engineer
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
ON · Simcoe -Simcoe Plant - GHP
- Full-time
Process engineers also lead/co-ordinate the deployment of digital activities in the factories. The focus will be on enabling our manufacturing sites to deploy appropriate, standardized…
Added 1 hour ago
AS
Data & Analytics Solutions Architect
Apex Systems
Mississauga, ON
- $45 to $50 USD / hour
- Contract
We are seeking a business-focused Data Analytics Solution Architect to lead the design of scalable, secure, and high-impact data, analytics, and AI solutions across the enterprise. This…
Added 1 hour ago
AS
Lead FinOps Analyst: Cloud, Network & Infrastructure
Apex Systems
Mississauga, ON
- $100 to $101 USD / hour
- Contract
Position Title: Lead FinOps Analyst: Cloud, Network & Infrastructure
Added 1 hour ago
SH
Manager, Analytics, Revenue, and Software Development
Scarborough Health Network
EO Head Office
- Full-time
…data pipelines, integration of Clarity and Caboodle data, and Power BI semantic models and…
Added 1 hour ago
Senior Data Analyst
Government of Alberta
AB
Lead complex data analysis projects by applying advanced statistical methods and techniques to extract actionable insights.
Added 2 hours ago
7
Senior Performance Marketing Manager
7shifts
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
…vision of creating a thriving restaurant industry through the power of connected & engaged…
Added 2 hours ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and…
Added 2 hours ago
Human Resources - HR Business Partner
Westerkirk
Toronto, ON
Added 2 hours ago
TG
Production Manager
Trench Group GmbH
Pickering, ON
- $115,000 to $150,000 CAD / year
engineering and innovation, we enable society to harness the power of
Added 2 hours ago
AR
Senior Financial/Compensation Analyst (16 month) Temp
Acrisure Re
Toronto, ON
- $70,000 to $110,000 CAD / year
- Full-time
Lead the annual compensation budgeting process
Added 2 hours ago
CM
Senior Financial Analyst
Canadian Mental Health Association
Guelph, ON
- Full-time
…under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and…
Added 3 hours ago
JI
Junior Data Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
Execute repeatable data processing and transformation workflows using tools such as Microsoft Excel and Power Query.
Added 4 hours ago
T
Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
Forecasting and cash flow: Lead the preparation of monthly forecasts, cash flow projections and annual expenditure outlooks. Challenge contractor and consultant inputs, test the assumptions…
Added 4 hours ago
Senior Project Cost Specialist
Tiree
Ottawa, ON
Forecasting and cash flow: Lead the preparation of monthly forecasts, cash flow projections and annual expenditure outlooks. Challenge contractor and consultant inputs, test the assumptions…
Added 4 hours ago
AL
Contract & Sales Analyst
Air Liquide
Calgary, AB · AB · Coquitlam, BC · Richmond, BC · Winnipeg, MB
- Full-time
…Evaluates the deadlines for submitting and relaunching a proposal. Lead and manage the end-to-end Request for Proposal (RFP) and Request for Quotation (RFQ) processes, coordinating with…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
A
Industrial Engineer
adidas
Brantford, ON
- Full-time
Lead and manage end-to-end small to mid-scale projects
Added 4 hours ago
Information Systems Analyst
Hatch
Mississauga, ON
…Delivery and Advanced Data Management. Reporting to the Regional Lead, you will support projects based out of our Mississauga…
Added 5 hours ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
Lead financial and strategic analysis for telecommunications partnerships and negotiations, including market sizing, deal-term scenarios, P&L forecasting, and assessment of network and…
Added 5 hours ago
CA
Project Controls Lead - NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
As Project Controls Lead, you'll coordinate cost, schedule, change, and reporting activities across the project controls team. You'll support clear handovers, coach team members, and help…
Added 5 hours ago
Y
Reliability Engineer
Yochana
Carseland, AB
- Contract
We are seeking a highly skilled and motivated Reliability Engineer to lead asset criticality assessments and reliability improvement initiatives for our Ammonia Nitrate and Nitric Acid…
Added 6 hours ago
PC
Senior Associate, Financial Services, Digital Banking Operations, Consulting
Pwc Canada
Toronto, ON
- Full-time
Support and lead delivery of client projects from project scoping to conclusion, while exceeding client expectations
Added 7 hours ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- Full-time
Lead and execute testing activities including SIT, UAT, regression, and end-to-end testing.

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

Gather and document business and technical requirements for CRM, data integration, direct marketing, and omnichannel programs, translating stakeholder needs into practical solution plans and delivery-ready documentation. Coordinate with cross-functional teams to align requirements with workflows, data, testing, KPIs, timelines, approvals, and changes throughout delivery.

Requirements

Requires 5–7+ years of business analysis experience supporting digital, CRM, direct marketing, or omnichannel programs, along with experience facilitating discovery and solution design. Candidates should be able to produce clear requirements and workflows, communicate across business and technical teams, understand marketing technology and data integrations, manage competing priorities, and use AI tools responsibly.

Skills

Business Analysis
Requirements Gathering
Solution Design
Stakeholder Facilitation
CRM
Omnichannel Marketing
Marketing Technology
Data Integrations
Data Governance
Workflow Documentation
Acceptance Criteria
Cross-Functional Collaboration
SQL
Data Analysis
AI-Assisted Tools
Privacy And Compliance

Visa sponsorship

Not detected in the job text

Keywords

CRM
Omnichannel Marketing
Direct Marketing
Marketing Technology
Salesforce
Salesforce Data Cloud
Salesforce Health Cloud
Salesforce Sales Cloud
Salesforce Marketing Cloud
Veeva CRM
Adobe Experience Platform
Snowflake
Microsoft Fabric
Amazon Redshift
Databricks
Power BI
Tableau
Google Analytics
SQL
APIs
Data Integrations
Data Governance
Data Flows
Data Fit-Gap Analysis
Acceptance Criteria
Consent And Privacy
Healthcare Marketing
Regulated Industries
Generative AI
Predictive Analytics

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