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Added 3 mins ago
B
Director, FP&A (Revenue)
Benevity
Remote, Canada
- Full-time
- Remote
…and giving executives a single, trusted view of the revenue business. You will lead a team that includes a Revenue Operations group and an FP&A analyst who owns accounting and reporting for…
Added 3 mins ago
B
Director, FP&A (Revenue)
Benevity
Remote, Canada
- $156,800 to $206,750 CAD / year
- Full-time
- Remote
…and giving executives a single, trusted view of the revenue business. You will lead a team that includes a Revenue Operations group and an FP&A analyst who owns accounting and reporting for…
Added 18 mins ago
FS
Business Analyst, Pension
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
A minimum of 5 years’ experience working as a Business Analyst, preferably in a pension-related industry.
Added 18 mins ago
TE
Land Analyst
TC Energy
Calgary, AB
- Full-time
Plan and execute day-to-day Project land scope in alignment with Project and Business Unit objectives
Added 18 mins ago
M
Senior Analyst, Project Finance & Infrastructure Ratings
Morningstar
Toronto, ON
- Full-time
Morningstar DBRS is seeking a Senior Analyst to join its Project Finance & Infrastructure team in Toronto. This role offers an opportunity to contribute to credit ratings and research…
Added 18 mins ago
B
Senior Analyst & AI Agent Solutions, Human Resources Information System
Bombardier
Dorval, QC
- Full-time
Guide release and upgrade readiness by evaluating vendor changes, defining regression scope, coordinating testing, assessing business impacts and supporting go/no-go recommendations.
Added 48 mins ago
Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are hiring a Senior IT Business Systems Analyst. This is a hybrid role located in London, Toronto or Winnipeg.
Added 1 hour ago
ML
Sr. Finance Analyst - Fixed Assets (Contract)
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
As a member of the fixed assets team the Senior Finance Analyst, Fixed Assets will report to the Manager, Finance - Fixed Assets. The individual will play a key role in the reporting,…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 hour ago
Business Performance Analyst
Infrastructure Ontario
Toronto, ON
The Business Performance Analyst (BPA) supports the integrity, performance, and governance of Infrastructure Ontario’s real estate inventory processes by delivering data analysis,…
Added 1 hour ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
The project requires an experienced Business Analyst with strong Agile/Scrum experience to bridge business needs and technology delivery. The role will lead requirements management from…
Added 1 hour ago
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Analyste ERP - Logistique (contrat 12+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
3+ years of professional experience as an IT Business Analyst
Added 1 hour ago
TG
Financial Analyst
Tri-Mach Group (TMG)
Elmira, ON
- $75,000 to $90,000 CAD / year
- Full-time
We are seeking a Financial Analyst to join our dynamic team. As part of our finance team, you support business operations through the preparation of annual budgets for various departments…
Added 1 hour ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 1 hour ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
S
Systems Analyst III
Seaspan
North Vancouver, BC
- Full-time
Strong business acumen and the ability to understand the financial, operational, project, and supply-chain implications of system transactions and configuration decisions.
Added 1 hour ago
Senior Data Analyst
Government of Alberta
AB
This position reports to the Manager, Data and Analytics within the Modernization and Business Intelligence unit of Motor Vehicle Modernization branch of Traffic Safety Services (TSS)…
Added 1 hour ago
VT
AI & Process Improvement Analyst (New Grad)
Valwell Technologies
AB · Edmonton, AB
- Full-time
This is an analyst and builder blend. You do not need to be a software developer. You need to be sharp, numerate, curious about how things work, and able to use today's AI tools to build…
Added 1 hour ago
CO
BUSINESS ANALYST 311 #67732
City of Toronto
Toronto, ON
- Full-time
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience…
Added 1 hour ago
RS
Application Analyst - C / Sybase
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
The System Analyst will be assigned requirements gathering & programming duties for application projects and enhancement tasks. The individual will also work closely with application…
Added 1 hour ago
ES
SAP ISU Business Analyst
Epsilon Solutions Ltd.
Calgary, AB
- Full-time
We are seeking an experienced ISU Business Analyst (L2 Senior) to bridge business requirements and technology solutions.
Added 2 hours ago
BUSINESS ANALYST 311
City of Toronto
Toronto, ON
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience…
Added 2 hours ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…
Added 2 hours ago
T
Cost Analyst
Thermon
Orillia, ON
- Full-time
The Cost Analyst is a member of the Business Group Finance team responsible for providing cost analysis, cost reporting, and productivity project analysis and planning support to…

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

Gather and document business and technical requirements for CRM, data integration, direct marketing, and omnichannel programs, translating stakeholder needs into practical solution plans and delivery-ready documentation. Coordinate with cross-functional teams to align requirements with workflows, data, testing, KPIs, timelines, approvals, and changes throughout delivery.

Requirements

Requires 5–7+ years of business analysis experience supporting digital, CRM, direct marketing, or omnichannel programs, along with experience facilitating discovery and solution design. Candidates should be able to produce clear requirements and workflows, communicate across business and technical teams, understand marketing technology and data integrations, manage competing priorities, and use AI tools responsibly.

Skills

Business Analysis
Requirements Gathering
Solution Design
Stakeholder Facilitation
CRM
Omnichannel Marketing
Marketing Technology
Data Integrations
Data Governance
Workflow Documentation
Acceptance Criteria
Cross-Functional Collaboration
SQL
Data Analysis
AI-Assisted Tools
Privacy And Compliance

Visa sponsorship

Not detected in the job text

Keywords

CRM
Omnichannel Marketing
Direct Marketing
Marketing Technology
Salesforce
Salesforce Data Cloud
Salesforce Health Cloud
Salesforce Sales Cloud
Salesforce Marketing Cloud
Veeva CRM
Adobe Experience Platform
Snowflake
Microsoft Fabric
Amazon Redshift
Databricks
Power BI
Tableau
Google Analytics
SQL
APIs
Data Integrations
Data Governance
Data Flows
Data Fit-Gap Analysis
Acceptance Criteria
Consent And Privacy
Healthcare Marketing
Regulated Industries
Generative AI
Predictive Analytics

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