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Added 10 mins ago
HA
Intern Bachelors Test Eng
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
This position requires the ability to establish and maintain close professional relationships with project leadership, systems engineering, and test engineering. The individual must have…
Added 10 mins ago
X-Ray Team Lead (Mira)
Canada Diagnostic Centres
Edmonton, AB
We are currently looking for a certified, X-Ray Team Lead to join our expanding outpatient clinics in a full-time position at our Mira clinic. Overseeing the clinic’s X-Ray team and…
Added 10 mins ago
X-Ray Team Lead (Rabbit Hill)
Canada Diagnostic Centres
Edmonton, AB
We are currently looking for a certified, X-Ray Team Lead to join our expanding outpatient clinics in a full-time position at our Rabbit Hill clinic. Overseeing the clinic’s X-Ray team and…
Added 10 mins ago
S
Scheduler
Startec
Calgary, AB
- Full-time
Own the integrated plan, adapt it as conditions change, and give every team a clear view of what comes next.
Added 10 mins ago
S
Sales Administrator (Industrial Refrigeration)
Startec
AB
- Full-time
You’ll help customers and the sales team move from an inquiry to a clear, accurate quote. Working with Account Representatives, Technicians, engineers, and estimators, you’ll gather…
Added 10 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
…high-impact role combining consultative account stewardship, data-driven prioritization, and authentic domain…
Added 10 mins ago
TF
Plant Manager – Bed-in-a-Box Manufacturing
Trevor Frances Recruitment
Ajax, ON · Aurora, ON · Markham, ON · Oshawa, ON · Toronto, ON · Vaughan, ON
- Full-time
…the bedding industry to find an experienced Plant Manager to lead their bed-in-a-box operation. This is an excellent opportunity for a hands-on, people-focused manufacturing leader who…
Added 10 mins ago
ML
Customer Supply Chain Representative
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Part-time
As a member of the Supply Chain and Fulfillment Team, the Customer Supply Chain Representative (CSCR) is the primary point of contact for the order to delivery process for an assigned…
Added 10 mins ago
AS
Data & Analytics Solutions Architect
Apex Systems
Mississauga, ON
- $45 to $50 USD / hour
- Contract
We are seeking a business-focused Data Analytics Solution Architect to lead the design of scalable, secure, and high-impact data, analytics, and AI solutions across the enterprise. This…
Added 10 mins ago
AS
Lead FinOps Analyst: Cloud, Network & Infrastructure
Apex Systems
Mississauga, ON
- $100 to $101 USD / hour
- Contract
McKesson is seeking a **Lead FinOps Analyst: Cloud, Network & Infrastructure** to own financial and consumption outcomes across its Cloud, Network, and Infrastructure services. This…
Added 10 mins ago
LR
Director Strategy Operations
Leap Recruitment Partners
Toronto, ON
- Full-time
You have mastered the organization's systems, workflows, team dynamics, and key client SLAs.
Added 10 mins ago
AS
Senior Technical Business Analyst – CABL Initiative
Apex Systems
Montreal, QC
- $70 to $71 USD / hour
- Contract
Lead data discovery and analysis across MBA source systems, identifying key data structures, relationships, dependencies, and business rules.
Added 11 mins ago
ML
Automation Manager
Maple Leaf Foods Inc
ON · Hannon, ON
- $96,000 to $141,000 CAD / year
- Part-time
Lead and Support the Automation Team to align with Automation Strategy Plan.
Added 11 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
…includes corporate, cloud, and business-critical operational…
Added 11 mins ago
ML
Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Lead the HR Service team in delivering high-quality HR support, including onboarding, offboarding, SAP administration, and employee lifecycle management.
Added 11 mins ago
JS
Licensed Electrician (442A) - Rotating Continental Shift
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
This position is responsible for installing, maintaining, troubleshooting, and repairing electrical systems and equipment to support safe and efficient plant operations. This role requires…
Added 25 mins ago
Director, Information Technology & Enterprise Systems
International Business University
Toronto, ON
Establish strong governance, data integrity, reporting, and business process improvement practices across enterprise systems.
Added 25 mins ago
A
Talent Management Consultant
Accenture
Calgary, AB
- Full-time
…management skills. Your expertise is in advising clients on data-driven strategies to transform their organizations so they can crush their strategic, financial, and operational goals. As a…
Added 25 mins ago
K
Senior Mechanical Engineer - Rotating Equipment
Kent
Calgary, AB
- Full-time
Kent is looking for a Senior Mechanical Engineer – Rotating to join our engineering team in our Sarnia, Ontario, Calgary, or Edmonton, Alberta office. The successful candidate will provide…
Added 25 mins ago
ZG
IQR Customer Care Operations Supervisor
ZEISS Group
Toronto, ON
- Full-time
Lead or support local and global improvement projects related to service administration processes and systems.
Added 25 mins ago
OH
Lead, Capacity, Access and Flow
Ontario Health
Kingston, ON · Ottawa, ON · Peterborough, ON · Port Hope, ON · Whitby, ON
- Full-time
Added 25 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
The position will involve working closely with CRISM investigators and research team members to support systematic reviews conducted using established methodological approaches. Depending…
Added 25 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The position will involve working closely with CRISM investigators and research team members to support systematic reviews conducted using established methodological approaches. Depending…
Added 25 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Lead audit and regulatory exam preparation: Coordinate efforts for audits by collecting, analyzing, and presenting required data.
Added 25 mins ago
Product Manager, Terminal Payments
Stripe
Toronto, ON
Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make accepting in-person payments as easy as accepting online payments…

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

Gather and document business and technical requirements for CRM, data integration, direct marketing, and omnichannel programs, translating stakeholder needs into practical solution plans and delivery-ready documentation. Coordinate with cross-functional teams to align requirements with workflows, data, testing, KPIs, timelines, approvals, and changes throughout delivery.

Requirements

Requires 5–7+ years of business analysis experience supporting digital, CRM, direct marketing, or omnichannel programs, along with experience facilitating discovery and solution design. Candidates should be able to produce clear requirements and workflows, communicate across business and technical teams, understand marketing technology and data integrations, manage competing priorities, and use AI tools responsibly.

Skills

Business Analysis
Requirements Gathering
Solution Design
Stakeholder Facilitation
CRM
Omnichannel Marketing
Marketing Technology
Data Integrations
Data Governance
Workflow Documentation
Acceptance Criteria
Cross-Functional Collaboration
SQL
Data Analysis
AI-Assisted Tools
Privacy And Compliance

Visa sponsorship

Not detected in the job text

Keywords

CRM
Omnichannel Marketing
Direct Marketing
Marketing Technology
Salesforce
Salesforce Data Cloud
Salesforce Health Cloud
Salesforce Sales Cloud
Salesforce Marketing Cloud
Veeva CRM
Adobe Experience Platform
Snowflake
Microsoft Fabric
Amazon Redshift
Databricks
Power BI
Tableau
Google Analytics
SQL
APIs
Data Integrations
Data Governance
Data Flows
Data Fit-Gap Analysis
Acceptance Criteria
Consent And Privacy
Healthcare Marketing
Regulated Industries
Generative AI
Predictive Analytics

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