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Added 11 mins ago
D
Senior Salesforce Developer
Docebo
Remote, Canada
- $90,800 to $121,000 CAD / year
- Full-time
- Remote
Integration security and governance. Review every new or changed integration against our integration security standard: connected app scopes, OAuth and token lifecycle, dedicated…
Added 12 mins ago
E
Vice President / VICE-PRÉSIDENT(E), MARKETING
Evlv
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
✅ Drive Digital Innovation: Lead digital transformation, marketing automation, CRM optimization, AI integration, and data-driven marketing strategies.
Added 12 mins ago
IE
Sr. Manager, Enterprise Transformation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Champion the integration of AI-driven solutions across business functions, partnering with product, technology, and business leaders to identify high-value opportunities and ensure…
Added 12 mins ago
ML
Sr. Automation Specialist - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Contract
Lead daily troubleshooting activities, provide solutions and support for process concerns and equipment improvements.
Added 12 mins ago
UI
Partner Integrations Lead
Upgrade, Inc.
Montreal, QC
- Full-time
Upgrade is looking for a Partner Integrations Lead for our Home Improvement product platform. In this pivotal role, you'll own and drive key partner onboarding initiatives, shaping seamless…
Added 12 mins ago
ML
Material Supply and Planning Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The successful candidate will lead and develop the Material Supply and Planning team and work closely with Operations, Procurement, Supply Chain, Finance, Food Safety and Quality Assurance,…
Added 12 mins ago
BR
Senior Applications Architect
BITS Recruiting
Toronto, ON
- $110 to $120 CAD / hour
- Contract
We are seeking an experienced Senior Applications Architect to lead the design and implementation of enterprise application architecture solutions within a large, complex technology…
Added 12 mins ago
ML
Director, Talent Development & DEI
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
…development and diversity, equity and inclusion (DEI), and lead the team that brings it to…
Added 12 mins ago
H
Senior Architect
Hays
Toronto, ON
- $80 to $90 CAD / hour
- Contract
We are seeking an experienced Azure AI Architect to lead the design and architecture of enterprise-scale Artificial Intelligence (AI) and Generative AI solutions on Microsoft Azure. This…
Added 12 mins ago
H
Cloud Architect
Hays
Toronto, ON
- Contract
We are seeking a Senior Azure AI Architect to lead the architecture and design of enterprise-scale AI and Generative AI solutions on Microsoft Azure.
Added 12 mins ago
ML
Head of Cyber Risk and Compliance
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
Build, lead, and develop high-performing cybersecurity teams, including workforce planning, capability development, awareness, and culture initiatives
Added 12 mins ago
HT
Director of Information Technology
Hammehr Talent Consultants
Montreal, QC
- Full-time
Reporting directly to the President and CEO, you will lead the IT and automation team, manage technology suppliers and oversee the budget and roadmap. The immediate work includes…
Added 12 mins ago
FS
Salesforce Consultant
Futran Solutions
Toronto, ON
- Full-time
Lead the setup, configuration, and customization of Salesforce Data Cloud to meet client needs.
Added 12 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 26 mins ago
Senior Business Development Manager
Convera
Montreal, QC
Strong understanding of bulk payment processing, international payments, accounting systems, and platform integration
Added 26 mins ago
YI
Lead Guidewire Developer
Yeshnex IT Solutions
ON · Ontario, Canada
- Contract
We are looking for an experienced Lead Guidewire BillingCenter Developer with strong hands-on experience in Guidewire configuration, integration, and development. The ideal candidate will…
Added 26 mins ago
AS
Lead FinOps Analyst: Cloud, Network & Infrastructure
Apex Systems
Mississauga, ON
- $100 to $101 USD / hour
- Contract
Position Title: Lead FinOps Analyst: Cloud, Network & Infrastructure
Added 26 mins ago
D
Salesforce QA
Delpath
Toronto, ON
- Contract
Project: The Canadian Banking Business Group is working on a large-scale Salesforce Integration into multiple platforms. The group is searching for a strong hands-on Automation lead to…
Added 26 mins ago
D
Chief Compliance Officer
Desjardins
Toronto, ON
- Full-time
…management expertise serving institutional and other investors. The integration of Guardian Capital’s asset management activities into Desjardins further strengthens this platform, bringing…
Added 26 mins ago
AI
Adobe Site Reliability Engineer
Apptoza Inc.
Toronto, ON
- Full-time
…certificates, cache and invalidation health, and every third-party integration on the page – Search, Consent Management, Analytics, Personalization and AI services and many more to…
Added 26 mins ago
D-
Analyste ERP - Logistique (contrat 12+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
Lead procurement and logistics process analysis workshops
Added 26 mins ago
D-
Analyste ERP - Finance (contrat 12+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
Lead financial process analysis workshops and document requirements
Added 26 mins ago
CR
Analytics Consultant
Clarity Recruitment
Oakville, ON
- $70 to $75 CAD / hour
- Contract
Reporting directly to the CFO, you will connect the systems, the external integration partners and the business users. You will take a department’s processes from first interview to…
Added 27 mins ago
ML
Automation Manager
Maple Leaf Foods Inc
ON · Hannon, ON
- $96,000 to $141,000 CAD / year
- Part-time
Lead and Support the Automation Team to align with Automation Strategy Plan.
Added 27 mins ago
BF
Director Communications & Engagement
BC Financial Services Authority
Vancouver, BC
- $150,761 to $188,451 CAD / year
- Full-time
…management, engagement planning, stakeholder intelligence, and the integration of engagement insights into organizational planning and decision-making. Supports effective engagement and…

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

The Business Analyst will translate client needs into clear requirements and solution plans for omnichannel healthcare marketing initiatives. They will partner with cross-functional teams to define workflows, data tracking, and project scope while maintaining documentation throughout the delivery lifecycle.

Requirements

Candidates must have 5-7+ years of experience as a Business Analyst supporting digital, CRM, or omnichannel programs. Strong communication skills and the ability to bridge business and technical teams are essential, along with experience in marketing technology platforms.

Skills

Business Analysis
Omnichannel Marketing
CRM
Requirements Gathering
Solution Design
Data Integration
Stakeholder Management
Marketing Technology
Project Management
Data Governance
Workflow Documentation
API
System Integration
Data Analysis
AI Tools
Healthcare Marketing

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Omnichannel
CRM
Salesforce
Veeva CRM
Adobe Experience Platform
Snowflake
Microsoft Fabric
Amazon Redshift
Databricks
PowerBI
Tableau
Google Analytics
SQL
AI
Machine Learning
Predictive Analytics
Generative AI
Life Sciences
Pharmaceutical
Data Integration
Business Rules
Requirements Documentation
Discovery Sessions
Marketing Automation
Compliance
Privacy
KPIs
Digital Programs
Direct Marketing

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