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Added 14 mins ago
O
Billing Coordinator
OpenText
Waterloo, ON
- Full-time
Working knowledge of accounting principles, revenue recognition, ERP and billing systems, with SAP strongly preferred; Microsoft 365 required and Salesforce an asset.
Added 15 mins ago
TP
Account Executive - New Business Development - Podcast Advertising
The Podcast Exchange (TPX)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A proven business developer who loves prospecting, pitching, and closing
Added 15 mins ago
SP
Manager, Product, Pricing & Integrations Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
Join Product Operations to own licensing and entitlements for new product launches at Salesforce. You'll turn packaging and pricing decisions into the licenses, entitlements, and selling…
Added 15 mins ago
SP
Area Vice President, Sales, Financial Services - CANADA ENTERPRISE
Salesforce Partner Canada
Toronto, ON
- Full-time
Salesforce is seeking a transformational Area Vice President, Sales, Financial Services - CANADA ENTERPRISE to serve as a key member and business leader to the Sales Leadership Team. This…
Added 29 mins ago
RD
Associate
RBC Dominion Securities
Guelph, ON
- Full-time
Added 44 mins ago
Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Experience with solutioning in the Salesforce ecosystem (Sales Cloud, Communities, etc.).
Added 59 mins ago
D
Senior Salesforce Developer
Docebo
Remote, Canada
- $90,800 to $121,000 CAD / year
- Full-time
- Remote
Salesforce Platform Developer II, Application Architect or Integration Architect certification.
Added 59 mins ago
FS
Salesforce Consultant
Futran Solutions
Toronto, ON
- Full-time
Strong hands-on experience of 5-8 years with Salesforce Data Cloud and core Salesforce platform and Designing experience
Added 1 hour ago
Account Manager
Mentimeter
Toronto, ON
Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)
Added 1 hour ago
Senior Business Development Manager
Convera
Montreal, QC
Use sales tools like Salesforce, Highspot, Co-pilot and ZoomInfo to generate leads (using emails, cold calls, etc.) to generate new sales opportunities
Added 1 hour ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
Added 1 hour ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
Added 1 hour ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
Added 1 hour ago
D
Salesforce QA
Delpath
Toronto, ON
- Contract
Project: The Canadian Banking Business Group is working on a large-scale Salesforce Integration into multiple platforms. The group is searching for a strong hands-on Automation lead to…
Added 1 hour ago
D
Salesforce Architect- FSC
Delpath
Toronto, ON
- Contract
Salesforce Architect – Financial Services Cloud (FSC)
Added 1 hour ago
D
nCino Consultant
Delpath
Toronto, ON
- Contract
…Lead/Consultant to lead the design, development, and delivery of Salesforce and nCino solutions within a Commercial Banking environment. The ideal candidate will bring deep expertise in…
Added 1 hour ago
KF
Project Coordinator
Korn Ferry
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
Maintain and update consultants’ business development activities, tasks and contacts in Salesforce
Added 1 hour ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 1 hour ago
Customer Account Executive II
Nitro
Toronto, ON
Added 1 hour ago
G
Business Development / Sales Development Representative (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
Experience with a CRM (Zoho, HubSpot or Salesforce).
Added 1 hour ago
C&
Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
…responsible for turning business needs and data from JD Edwards, Salesforce, and other sources into reliable reporting, actionable analysis, and practical process improvements. The position…
Added 1 hour ago
CO
BUSINESS ANALYST 311 #67732
City of Toronto
Toronto, ON
- Full-time
…Experience with contact centre tools such as Genesys, Verint or Salesforce would be considered an…
Added 1 hour ago
Z
Business Development / Sales Development Representative
ZenduIT
Mississauga, ON
- Full-time
Experience with a CRM (Zoho, HubSpot or Salesforce).
Added 1 hour ago
BUSINESS ANALYST 311
City of Toronto
Toronto, ON
…Experience with contact centre tools such as Genesys, Verint or Salesforce would be considered an…
Added 1 hour ago
MH
Sales Operations Specialist
Maya HTT
Remote, Canada
- Full-time
- Remote
Maya HTT is an industry-leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT…

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

The Business Analyst will translate client needs into clear requirements and solution plans for omnichannel healthcare marketing initiatives. They will partner with cross-functional teams to define workflows, data tracking, and project scope while maintaining documentation throughout the delivery lifecycle.

Requirements

Candidates must have 5-7+ years of experience as a Business Analyst supporting digital, CRM, or omnichannel programs. Strong communication skills and the ability to bridge business and technical teams are essential, along with experience in marketing technology platforms.

Skills

Business Analysis
Omnichannel Marketing
CRM
Requirements Gathering
Solution Design
Data Integration
Stakeholder Management
Marketing Technology
Project Management
Data Governance
Workflow Documentation
API
System Integration
Data Analysis
AI Tools
Healthcare Marketing

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Omnichannel
CRM
Salesforce
Veeva CRM
Adobe Experience Platform
Snowflake
Microsoft Fabric
Amazon Redshift
Databricks
PowerBI
Tableau
Google Analytics
SQL
AI
Machine Learning
Predictive Analytics
Generative AI
Life Sciences
Pharmaceutical
Data Integration
Business Rules
Requirements Documentation
Discovery Sessions
Marketing Automation
Compliance
Privacy
KPIs
Digital Programs
Direct Marketing

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