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Added 13 mins ago
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IVVQ Test Specialist
Thales
Mill Bay, BC
- Full-time
…Verification, Validation, and Quality Team) is looking to add an IVVQ Test Specialist to the Thales team, to be based in Victoria or Halifax. The IVVQ Specialist plays a critical role as…
Added 13 mins ago
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Cyber Security Intern/Co-op (Winter 2027)
TD
Mississauga, ON · Toronto, ON
- Full-time
Cyber Security Engineers test and implement cyber security solutions, build automation and integration solutions between cyber security tooling, and provide expert guidance on cyber…
Added 13 mins ago
NM
Reliability Engineering
Natus Medical Incorporated
Oakville, ON
- Full-time
…systems. You'll partner closely with Engineering, Verification Test, Quality, Service, and Manufacturing teams to transform product requirements, potential failure modes, and real-world…
Added 13 mins ago
XG
QA Engineer
Xforia Global Talent & Technology Solutions
Mississauga, ON
- Contract
Leverage Linux environments and write shell scripts for backend validation and automation tasks.
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Montreal [Hybrid] - C#/.Net Fullstack web developer
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
We are looking for a Full Stack Web Developer for Non-Linear Structured Products – Capital Markets activities, to contribute to the development and evolution of these strategic platforms.
Added 27 mins ago
AP
Full Stack Team Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
Help drive best practices in coding, test automation, API design, and performance tuning.
Added 57 mins ago
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Senior Salesforce Developer
Docebo
Remote, Canada
- $90,800 to $121,000 CAD / year
- Full-time
- Remote
We're adding a senior developer to carry that forward. You'll build on the platform every week, but you'll also be one of the people the rest of the team turns to when a design needs a…
Added 57 mins ago
SI
PL/SQL Developer
Siri InfoSolutions, Inc.
Montreal, QC
- Contract
We are seeking an experienced PL/SQL Developer with strong Unix/Linux and DB2 database skills to join our team. The ideal candidate will be responsible for designing, developing,…
Added 57 mins ago
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System Engineer
MCAP
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Added 57 mins ago
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Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Identify manual activities, duplicate entry, control gaps, bottlenecks, and opportunities for process improvement and automation.
Added 57 mins ago
WT
Senior Angular Developer
Wissen Technology
Montreal, QC
- Full-time
Experience with Jenkins, CI, Sonar, and test automation tools such as Cucumber or Playwright
Added 1 hour ago
Test Automation Developer
Christie Digital Systems Inc.
Kitchener, ON
The Test Automation Developer will help ensure our digital projection and LED display technology products are released, meeting the high-quality standards Christie is known for. The…
Added 1 hour ago
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Salesforce QA
Delpath
Toronto, ON
- Contract
…multiple platforms. The group is searching for a strong hands-on Automation lead to manage the automation Suite for the Salesforce Commercial…
Added 1 hour ago
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Salesforce Architect- FSC
Delpath
Toronto, ON
- Contract
Work with product owners and test engineers to support QA processes, review test plans, test coverage and help improve test automation.
Added 1 hour ago
BR
Senior Software Developer – Java
BITS Recruiting
Toronto, ON
- $95 to $96 CAD / hour
- Contract
We are seeking an experienced Senior Software Developer to join a large-scale enterprise application development project. The ideal candidate will have extensive hands-on Java development…
Added 1 hour ago
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CCaaS Developer
Accenture
Montreal, QC
- Full-time
A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 1 hour ago
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Software Development Engineer in Test, Evisort AI
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Apply your expertise in test automation to design, develop, and maintain efficient test automation frameworks that support continuous delivery and integration.
Added 1 hour ago
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Senior Specialist, Executive Appointment Process
CIBC
Toronto, ON
- Full-time
You act like an owner. You go above and beyond to deliver results and thrive when you’re empowered to identify efficiencies and automation.
Added 1 hour ago
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AI Product Builder - IoT & Data Intelligence (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
You will turn ambiguous customer and operational problems into working products. This is not a traditional developer role and not a pure product manager role. You work across product…
Added 1 hour ago
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Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
We are looking for a Business Intelligence Analyst – Data and Automation to join our CPI Power Electronics team. This is a hands-on role responsible for turning business needs and data from…
Added 1 hour ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
…project, Plant Operations, Maintenance, Process, Electrical, Automation, Health and Safety, contractor and OEM teams. The role provides the coordination, governance and operational focus…
Added 1 hour ago
TT
Quality & Reliability Engineering Specialist
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
…reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research,…
Added 1 hour ago
VT
AI & Process Improvement Analyst (New Grad)
Valwell Technologies
AB · Edmonton, AB
- Full-time
…process or a better report, increasingly an AI-assisted tool or automation that people use every day. Then you will measure whether it…
Added 1 hour ago
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Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
Diriger la fonction d'assurance qualité, notamment la stratégie de test, les pratiques d'automatisation, les critères de préparation à la mise en production et la gouvernance de la qualité…
Added 1 hour ago
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Semiconductor EDA/CAD/IT Engineer
StarIC
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Implement and drive Custom Design Automation flows, including schematic entry, layout design (color aware and DPT/MPT), and parasitic extraction for transistor-level flow.

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

The Business Analyst will translate client needs into clear requirements and solution plans for omnichannel healthcare marketing initiatives. They will partner with cross-functional teams to define workflows, data tracking, and project scope while maintaining documentation throughout the delivery lifecycle.

Requirements

Candidates must have 5-7+ years of experience as a Business Analyst supporting digital, CRM, or omnichannel programs. Strong communication skills and the ability to bridge business and technical teams are essential, along with experience in marketing technology platforms.

Skills

Business Analysis
Omnichannel Marketing
CRM
Requirements Gathering
Solution Design
Data Integration
Stakeholder Management
Marketing Technology
Project Management
Data Governance
Workflow Documentation
API
System Integration
Data Analysis
AI Tools
Healthcare Marketing

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Omnichannel
CRM
Salesforce
Veeva CRM
Adobe Experience Platform
Snowflake
Microsoft Fabric
Amazon Redshift
Databricks
PowerBI
Tableau
Google Analytics
SQL
AI
Machine Learning
Predictive Analytics
Generative AI
Life Sciences
Pharmaceutical
Data Integration
Business Rules
Requirements Documentation
Discovery Sessions
Marketing Automation
Compliance
Privacy
KPIs
Digital Programs
Direct Marketing

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