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Added 3 mins ago
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Customer Delivery Architect
Cisco
Montreal, QC
- Full-time
…plans, write scripts for automation, and build simulations to test system compatibility. Beyond technical implementation, we share knowledge, mentor team members, and provide consulting…
Added 3 mins ago
RL
Calibration Engineer - 12 month contract
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
Plan test runs with the production and calibration teams so validation work fits around production schedules
Added 18 mins ago
Medical Lab Technologist, Chem/Hemat
LifeLabs
Sudbury, ON · Greater Sudbury, ON
…reporting. Through accuracy, quality, efficiency and expediting test results, you will contribute to patient well-being and the achievement of better health outcomes. LifeLabs facilities…
Added 18 mins ago
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Lab Patient Technician - Part Time - Haliburton, ON
LifeLabs
ON · Haliburton, ON
- Part-time
Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
Added 18 mins ago
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Lab Patient Technician - Temporary Part Time (Float) - Georgetown, ON
LifeLabs
Halton Hills, ON
- Part-time
Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
Added 18 mins ago
C
Automotive Customer Service Rep (Bilingual: French / English) On-site
Concentrix
Hamilton, ON
- Full-time
Be able to pass a typing test with at least 30WPM
Added 18 mins ago
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Customer Service Rep (Travel Enthusiast) On-Site
Concentrix
Dartmouth, NS
- Full-time
Added 18 mins ago
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Automation tester(IVR) - Bilingual
Apptoza Inc.
Toronto, ON
- Full-time
Job Title: Automation tester(IVR) - Bilingual
Added 18 mins ago
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Manager Crisis, resiliency & travel security program
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Mississauga, ON
- Full-time
Design and facilitate simulation exercises to test and improve organization readiness, coordination, and response capabilities.
Added 18 mins ago
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Cyber Security Intern/Co-op (Winter 2027)
TD
Mississauga, ON · Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 18 mins ago
MI
Quality Engineer
Marmon Industrial Water
Burlington, ON
- Full-time
The list below highlights the essential job responsibilities but is not exhaustive.
Added 18 mins ago
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Senior Analyst & AI Agent Solutions, Human Resources Information System
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Dorval, QC
- Full-time
…requirements, fit-gap assessment, configuration decisions, test strategy, deployment readiness and post-implementation…
Added 18 mins ago
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Propulsion Engineer
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Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
Added 33 mins ago
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Driver
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Calgary, AB · Canada/Calgary
- Full-time
All candidates must provide their driver's abstract before doing the road test
Added 33 mins ago
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Credit Specialist, Credit Services - Bilingual
CIBC
Montreal, QC
- Full-time
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Added 33 mins ago
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Client Engagement Associate, 20h/week - Montreal-Pie IX & Jean-Talon
CIBC
Montreal, QC
- Part-time
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Added 33 mins ago
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Full Stack Developer (.NET, C#, SQL, React, and Azure Databricks)
CIBC
Toronto, ON
- Full-time
You can demonstrate experience with at least 4+ years of C# / .Net development with Test Driven Development experience (TDD, ATDD or BDD). Must have experience with: .NET, C#, SQL Server,…
Added 33 mins ago
Unit Clerk, Surgical Services - Royal Columbian Hospital
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New Westminster, BC
…admissions, discharges and/or patient transfers. Receives patient test results. Receives visitors, provides information and directs to appropriate…
Added 33 mins ago
Unit Clerk/O.R. Booking Clerk - Royal Columbian Hospital
Fraser Health
New Westminster, BC
…takes messages or answers routine enquiries. Receives patient test results. Receives visitors, provides information and directs to appropriate…
Added 33 mins ago
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Skilled Utility Operator (2450)
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Participate in Job Hazard Assessments, Feld Level Risk Assessments and line-up meetings
Added 33 mins ago
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Nurse Practitioner
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Job Description: This Nurse Practitioner (NP) role provides autonomous, evidence-informed care across continuing care, long-term care, primary health care, acute care, urgent care, and…
Added 33 mins ago
BI
Hydrovac Operator
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Alexis Whitecourt 232, AB · Whitecourt, AB
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Candidates must undergo a physical examination and complete pre-employment screenings such as driver’s abstract review and drug and alcohol test
Added 33 mins ago
BI
Assistant Hydrovac Operator
Badger Infrastructure Solutions Ltd
Drayton Valley, AB
- Full-time
Candidates must undergo a physical examination and complete pre-employment screenings such as driver’s abstract review and drug and alcohol test
Added 33 mins ago
NM
Bilingual Technical Trainer (Central Region)
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Mississauga, ON
- Full-time
Job Schedule: Full-time, (Hybrid 4 days onsite, 1 day Remote)
Added 33 mins ago
AP
Full Stack Team Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
…AI coding assistants and agents every day to design, build, test, and ship, and showing the team how to do the same. It’s a highly impactful position, ideal for a seasoned Solutions…

Klick

Senior Business Analyst

Toronto, ON, Canada

The base salary range for this position is between CAD $90,000 - $110,000. · Full-time

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Job details

Pay: The base salary range for this position is between CAD $90,000 - $110,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

The Klick Group - comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures - is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Omnichannel Enablement Craft

Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences. The team ensures audiences encounter consistent, coordinated messaging across touchpoints by aligning media and platforms, they support seamless journeys. Their work enhances effectiveness and measurement across the ecosystem.

Job Description

The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation. This role partners across Strategy, Client Services, Project Management, Technology, QA, Analytics, Media, and CRM teams to define practical solutions for omnichannel campaigns and digital programs. Success in this role is measured by the quality of requirements, clarity of solution approach, and reliable delivery support across project timelines.

What You’ll Do

Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
Use AI-enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.

Qualifications

Required:

5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Ability to translate business objectives and stakeholder inputs (e.g. marketing campaign programs) into clear and structured business requirements, business rules, workflows, acceptance criteria, and development-ready documentation.
Excellent verbal, written, and visual communication skills, with the ability to bridge business and technical teams and present complex concepts (e.g. systems, data flows, and technical requirements) in a clear and practical way.
Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Comfortable managing multiple priorities, shifting timelines, open questions, and cross-functional dependencies while maintaining clear documentation and delivery focus.
AI-forward mindset, being comfortable using AI tools to improve documentation, analysis, summarization, workflow efficiency, and development collaboration while maintaining appropriate review, privacy and quality standards.

Desired:

Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
Experience working with enterprise grade CRM and engagement platforms, or cloud platforms such as Salesforce ( Data Cloud, Health Cloud, SalesCloud, Marketing Cloud), Veeva CRM, Adobe Experience Platform, or comparable CRM ecosystems.
Familiarity with Data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks
Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics, or similar tools.
Experience working with relational databases, data structures, and basic SQL commands.
Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
Comfortable using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar tools to support documentation, analysis, delivery, or development workflows.

Additional Information

This role is for an existing vacancy here at Klick. The base salary range for this position is between CAD $90,000 - $110,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

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More about this job

Responsibilities

The Business Analyst will translate client needs into clear requirements and solution plans for omnichannel healthcare marketing initiatives. They will partner with cross-functional teams to define workflows, data tracking, and project scope while maintaining documentation throughout the delivery lifecycle.

Requirements

Candidates must have 5-7+ years of experience as a Business Analyst supporting digital, CRM, or omnichannel programs. Strong communication skills and the ability to bridge business and technical teams are essential, along with experience in marketing technology platforms.

Skills

Business Analysis
Omnichannel Marketing
CRM
Requirements Gathering
Solution Design
Data Integration
Stakeholder Management
Marketing Technology
Project Management
Data Governance
Workflow Documentation
API
System Integration
Data Analysis
AI Tools
Healthcare Marketing

Visa sponsorship

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Keywords

Business Analyst
Omnichannel
CRM
Salesforce
Veeva CRM
Adobe Experience Platform
Snowflake
Microsoft Fabric
Amazon Redshift
Databricks
PowerBI
Tableau
Google Analytics
SQL
AI
Machine Learning
Predictive Analytics
Generative AI
Life Sciences
Pharmaceutical
Data Integration
Business Rules
Requirements Documentation
Discovery Sessions
Marketing Automation
Compliance
Privacy
KPIs
Digital Programs
Direct Marketing

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